Craft Operations
for Brighter Futures
Our consulting firm helps companies achieve success in their customer operations through its Audit, Management, PMO and Academy practices.
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OswegO AI Assistant - Audit, omnichannel, attrition and customer experience training
Practices
AUDIT
Evaluate your customer operations 360° to detect opportunities for optimizing your models
MANAGEMENT
Carry out your transformations in the best conditions to achieve operational excellence
PMO
Implement best practices and expertise to ensure the success of your customer experience
ACADEMY
Engage your management in business issues to strengthen your decision-making processes
Start now!
Contact us today to find out more about our customer experience consulting offerings and learn more about your operational excellence opportunities.
Key figures
Proven know-how and experience.
2013
Founded in
50+
Customers
7
European countries
Use Cases
Explore the success of our optimization and management methods in customer operations through our case studies and testimonials.
ENGIE
ENERGY
In France and Europe, assignments ranged from managing energy-saving operations to assisting with changes to collective bargaining agreements.
OswegO Academy was able to adapt to our specific planning constraints (...) and particularly enriched our teams on subjects such as productivity, resource planning and flow optimization.
Franck Guilloteau
Director of Operations at MACIF Finance Epargne France
UMANLINK
BPO ITO
In Tunisia, auditing, transformation management and operations management to restructure processes and optimize business management.
I highly recommend OswegO Audit, (...) as it provides a rapid and structured immersion in customer operations management.
Catherine Loustaunau
Customer Relations Director at O2 Care
MUTAVIE
FINANCE & SAVINGS
Deployment and management of a customer operations BPO to optimize processes and train management in performance management methods.
I highly recommend OswegO Management for their strategic and operational expertise, as well as their ability to deliver tangible results in complex and fast-changing environments.
Luc Boey
(former) CEO N-Allo at Groupe Engie
Ecosystem
Discover our network of elite consultants specializing in customer experience to support you in all your projects.
Laurent
Mission Director
25+ years' experience in process optimization and customer relationship management
Isabelle
Consultant
20+ years' experience in process optimization and customer relationship management
Pierre
Associate Director
25+ years' experience in digital transformation and project management
Mouna
Analyst
20+ years' experience in contact center management and operations management
Thomas
Consultant
15+ years' experience in management positions and 20+ years' experience in customer experience
Vanina
Mission Director
20+ years' experience in customer operations and digital transformation
Expertise
Step by step to reach your operational and economic goals
CUSTOMER PATH
Investigate real customer journeys, benefits and pitfalls, to optimize them
HUMAN RESOURCES
Select the right internal and external resources and monitor their integration to achieve or maintain operational excellence.
SKILLS MANAGEMENT
Identify the skills held, expected and to be implemented to align development paths with your operational and economic objectives.
WORKFORCE MANAGEMENT (WFM)
Evaluate your operational and economic models to optimize your key processes: forecasting, sizing, planning and flow management.
QUALITY MONITORING AND FEEDBACK MANAGEMENT
Integrate appropriate methods to align quality monitoring with your customer satisfaction objectives.
OPERATIONAL MANAGEMENT
Acquire and implement the best team management practices to ensure the success of your customer experience strategy.
CUSTOMER EXPERIENCE SYSTEMS
Use and configure the chosen solutions, while keeping a close eye on technological developments to ensure that the most relevant innovations are integrated.
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