{"id":1601,"date":"2025-01-20T10:53:58","date_gmt":"2025-01-20T09:53:58","guid":{"rendered":"https:\/\/oswego.eu\/?p=1601"},"modified":"2025-07-28T13:21:55","modified_gmt":"2025-07-28T11:21:55","slug":"choisir-et-optimiser-une-plateforme-de-e-learning-pour-les-centres-de-contact","status":"publish","type":"post","link":"https:\/\/oswego.eu\/pt\/2025\/01\/20\/choisir-et-optimiser-une-plateforme-de-e-learning-pour-les-centres-de-contact\/","title":{"rendered":"Escolher e otimizar uma plataforma de aprendizagem eletr\u00f3nica para centros de contacto"},"content":{"rendered":"<div class=\"wp-block-group alignfull has-base-2-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-c312811a wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-6f97adf0 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-cover wp-duotone-unset-1\" style=\"padding-right:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40);min-height:430px;aspect-ratio:unset;\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"2970\" height=\"1980\" data-attachment-id=\"219\" data-permalink=\"https:\/\/oswego.eu\/pt\/management-operationnel\/photo-1670272498380-eb330b61f3cd\/\" data-orig-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/photo-1670272498380-eb330b61f3cd.jpg?fit=2970%2C1980&amp;ssl=1\" data-orig-size=\"2970,1980\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"photo-1670272498380-eb330b61f3cd\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/photo-1670272498380-eb330b61f3cd.jpg?fit=1024%2C683&amp;ssl=1\" class=\"wp-block-cover__image-background wp-image-219 size-large\" alt=\"\" src=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/photo-1670272498380-eb330b61f3cd.jpg?resize=2970%2C1980&#038;ssl=1\" data-object-fit=\"cover\"\/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-base-2-background-color has-background-dim-70 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<p class=\"has-small-font-size wp-block-paragraph\" style=\"margin-right:var(--wp--preset--spacing--60);margin-left:var(--wp--preset--spacing--60)\">15 Octobre 2024 \u23ae 6 MINUTES DE LECTURE<br>Olivier, Diretor Executivo<\/p>\n\n\n\n<h1 class=\"wp-block-heading has-text-align-left has-x-large-font-size\" style=\"margin-right:var(--wp--preset--spacing--60);margin-left:var(--wp--preset--spacing--60)\">Escolher e otimizar uma plataforma de aprendizagem eletr\u00f3nica para centros de contacto<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-right:var(--wp--preset--spacing--60);margin-left:var(--wp--preset--spacing--60)\">\u2198\ufe0e Les cl\u00e9s pour choisir sa plateforme e-elearning<br>\u2198\ufe0e Optimiser l&rsquo;utilisation pour doper la mont\u00e9e en comp\u00e9tence<br>\u2198\ufe0e Des exemples de plateformes pour les op\u00e9rations client<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-26ce24cd wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">Dans les centres de contact, la formation continue des \u00e9quipes est essentielle pour garantir une exp\u00e9rience client optimale et une performance op\u00e9rationnelle durable. Les plateformes de e-learning sont devenues un <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">outil incontournable <\/mark>pour accompagner les collaborateurs dans leur mont\u00e9e en comp\u00e9tences. Mais comment choisir la solution id\u00e9ale et l\u2019utiliser au maximum de ses capacit\u00e9s\u202f?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cet article explore ce que peut offrir une plateforme de e-learning dans un centre de contact, les bonnes pratiques pour en tirer parti, les crit\u00e8res de choix \u00e0 consid\u00e9rer, ainsi que cinq exemples de solutions adapt\u00e9es. Nous concluons avec un aper\u00e7u de l\u2019accompagnement n\u00e9cessaire pour <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\"><a href=\"https:\/\/oswego.eu\/pt\/academy\/\">maximiser votre investissement<\/a><\/mark>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Tout ce que peut faire une plateforme de e-learning dans un centre de contact<\/mark><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Une plateforme de e-learning offre une grande flexibilit\u00e9 dans la formation des collaborateurs des centres de contact. Voici les principaux b\u00e9n\u00e9fices qu\u2019elle peut apporter\u202f:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Formation \u00e0 la demande<\/mark>&nbsp;: Les collaborateurs peuvent acc\u00e9der \u00e0 des contenus de formation \u00e0 tout moment, selon leur disponibilit\u00e9 et leurs besoins sp\u00e9cifiques.<\/li>\n\n\n\n<li><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Suivi personnalis\u00e9<\/mark>&nbsp;: Les managers peuvent suivre les progr\u00e8s des agents gr\u00e2ce \u00e0 des tableaux de bord d\u00e9taill\u00e9s, permettant une adaptation rapide des plans de formation.<\/li>\n\n\n\n<li><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Contenus vari\u00e9s et interactifs<\/mark>&nbsp;: Vid\u00e9os, quiz, modules interactifs, et simulations immersives permettent d\u2019engager davantage les apprenants.<\/li>\n\n\n\n<li><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Mise \u00e0 jour rapide des contenus<\/mark>&nbsp;: Les nouvelles <a href=\"https:\/\/oswego.eu\/pt\/academy\/\">compet\u00eancias<\/a> ou informations produits peuvent \u00eatre int\u00e9gr\u00e9es rapidement et diffus\u00e9es instantan\u00e9ment \u00e0 tous les collaborateurs.<\/li>\n\n\n\n<li><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Redu\u00e7\u00e3o de custos<\/mark>&nbsp;: En limitant le besoin de sessions pr\u00e9sentielles, les plateformes de e-learning r\u00e9duisent les co\u00fbts logistiques et am\u00e9liorent la productivit\u00e9.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-cover alignfull is-light\" style=\"border-radius:5px\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"2970\" height=\"1981\" data-attachment-id=\"101\" data-permalink=\"https:\/\/oswego.eu\/pt\/parcours-client\/photo-1540205193769-1264ffceda80\/\" data-orig-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/photo-1540205193769-1264ffceda80.jpg?fit=2970%2C1981&amp;ssl=1\" data-orig-size=\"2970,1981\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"photo-1540205193769-1264ffceda80\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/photo-1540205193769-1264ffceda80.jpg?fit=1024%2C683&amp;ssl=1\" class=\"wp-block-cover__image-background wp-image-101 size-large\" alt=\"\" src=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/photo-1540205193769-1264ffceda80.jpg?resize=2970%2C1981&#038;ssl=1\" data-object-fit=\"cover\"\/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\" style=\"background-color:#FFF\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<p class=\"has-text-align-left wp-block-paragraph\" style=\"margin-right:var(--wp--preset--spacing--60);margin-left:var(--wp--preset--spacing--60);font-size:clamp(3.037rem, 3.037rem + ((1vw - 0.2rem) * 4.938), 6rem);\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-base-color\">25%<\/mark><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--60)\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-base-color\">augmentation Des taux de r\u00e9tention des apprenants versus m\u00e9thodes traditionnelles<\/mark><\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Comment bien utiliser sa plateforme de e-learning<\/mark><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Une plateforme de e-learning est un <a href=\"https:\/\/oswego.eu\/pt\/systemes-dinformation\/\">outil puissant<\/a>, mais son succ\u00e8s d\u00e9pend de son utilisation. Voici les meilleures pratiques pour optimiser son impact\u202f:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Personnalisation des parcours<\/mark>&nbsp;: Cr\u00e9ez des modules adapt\u00e9s aux niveaux et aux besoins sp\u00e9cifiques de chaque collaborateur, qu\u2019il s\u2019agisse d\u2019un agent d\u00e9butant ou exp\u00e9riment\u00e9.<\/li>\n\n\n\n<li><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Engagement des apprenants<\/mark>&nbsp;: Introduisez des m\u00e9canismes de gamification, tels que des badges ou des classements, pour stimuler la motivation et l\u2019implication des utilisateurs.<\/li>\n\n\n\n<li><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Planification coh\u00e9rente&nbsp;<\/mark>: Int\u00e9grez les sessions de formation dans les plannings des agents pour \u00e9viter de perturber les op\u00e9rations.<\/li>\n\n\n\n<li><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Feedback r\u00e9gulier<\/mark>&nbsp;: Demandez aux apprenants de partager leurs impressions sur les modules suivis pour ajuster les contenus et am\u00e9liorer l\u2019exp\u00e9rience.<\/li>\n\n\n\n<li><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Accompagnement manag\u00e9rial<\/mark>&nbsp;: Impliquez les managers dans le suivi des formations pour renforcer l\u2019engagement des \u00e9quipes et encourager l\u2019application des apprentissages.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Comment bien choisir et int\u00e9grer sa plateforme<\/mark><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le choix et l\u2019int\u00e9gration d\u2019une plateforme de e-learning doivent r\u00e9pondre \u00e0 plusieurs crit\u00e8res\u202f:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Facilit\u00e9 d\u2019utilisation<\/mark><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">&nbsp;<\/mark><\/strong>: Une interface intuitive est essentielle pour garantir l\u2019adoption rapide par les collaborateurs et les managers.<\/li>\n\n\n\n<li><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Compatibilit\u00e9 avec les outils existants<\/mark>&nbsp;: Assurez-vous que la plateforme s\u2019int\u00e8gre parfaitement avec <a href=\"https:\/\/oswego.eu\/pt\/systemes-dinformation\/\">vos solutions<\/a> CRM, WFM ou de reporting.<\/li>\n\n\n\n<li><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Contenus modulables<\/mark>&nbsp;: Optez pour une solution qui permet de cr\u00e9er, importer ou adapter facilement des contenus sp\u00e9cifiques \u00e0 votre entreprise.<\/li>\n\n\n\n<li><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Suivi des performances<\/mark>&nbsp;: Les fonctionnalit\u00e9s de reporting doivent offrir une vision claire des progr\u00e8s des collaborateurs et des r\u00e9sultats des programmes de formation.<\/li>\n\n\n\n<li><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Service client et support technique<\/mark>&nbsp;: Privil\u00e9giez les plateformes proposant une assistance r\u00e9active pour r\u00e9soudre rapidement les \u00e9ventuels probl\u00e8mes techniques.<\/li>\n\n\n\n<li><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Scalabilit\u00e9&nbsp;<\/mark>: Une plateforme doit \u00eatre capable de grandir avec votre entreprise, en ajoutant de nouvelles fonctionnalit\u00e9s ou utilisateurs au besoin.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-cover alignfull is-light\" style=\"border-radius:5px\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"2900\" height=\"1529\" data-attachment-id=\"142\" data-permalink=\"https:\/\/oswego.eu\/pt\/workforce-management\/photo-1502904550040-7534597429ae\/\" data-orig-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/photo-1502904550040-7534597429ae.jpg?fit=2900%2C1529&amp;ssl=1\" data-orig-size=\"2900,1529\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"photo-1502904550040-7534597429ae\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/photo-1502904550040-7534597429ae.jpg?fit=1024%2C540&amp;ssl=1\" class=\"wp-block-cover__image-background wp-image-142 size-large\" alt=\"\" src=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/photo-1502904550040-7534597429ae.jpg?resize=2900%2C1529&#038;ssl=1\" data-object-fit=\"cover\"\/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-base-2-background-color has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<p class=\"has-text-align-left has-base-color has-text-color has-link-color wp-elements-6ab39b302812d18d884f086f75a2cbc8 wp-block-paragraph\" style=\"margin-right:var(--wp--preset--spacing--60);margin-left:var(--wp--preset--spacing--60);font-size:clamp(3.037rem, 3.037rem + ((1vw - 0.2rem) * 4.938), 6rem);\">80%<\/p>\n\n\n\n<p class=\"has-base-color has-text-color has-link-color has-medium-font-size wp-elements-0c8a9e435ea41a9ac18a043391c60d05 wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--60)\">des entreprises utilisaient des plateformes de e-learning pour former leurs employ\u00e9s<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Plateformes e-learning adapt\u00e9es aux centres d\u2019appels<\/mark><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les centres de contact ont des besoins sp\u00e9cifiques en mati\u00e8re de formation continue. Voici six plateformes reconnues pour leur efficacit\u00e9 et leur pertinence dans ce domaine :<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Learning 360<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/360learning.com\/fr\/lp\/sembrand\/?utm_source=adwords_g&amp;utm_medium=paid_search&amp;utm_campaign=FR_GA_LMS_SEA_Brand_Brand&amp;utm_term=360learning&amp;utm_content=663035425326&amp;utm_campaign_id=9738595004&amp;utm_ad_id=663035425326&amp;gad_source=1&amp;gbraid=0AAAAADw2trSHQNtDxKhVLF-HyLGyVvqQn&amp;gclid=Cj0KCQjw6oi4BhD1ARIsAL6pox13i5LAhG8vZiO3ORcePMtVpl7_iiBU-PP4G0Z6-NZp3BSFMCu2ZLEaAspyEALw_wcB\">Learning 360<\/a> est une plateforme con\u00e7ue pour r\u00e9pondre aux exigences des environnements complexes comme les centres de contact. Elle se distingue par son approche globale\u202f: elle int\u00e8gre des outils de gamification, des <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">parcours personnalis\u00e9s<\/mark>, et des fonctionnalit\u00e9s collaboratives pour renforcer l\u2019engagement des apprenants. Avec une interface intuitive et une grande adaptabilit\u00e9, Learning 360 est id\u00e9ale pour les entreprises cherchant \u00e0 aligner leurs programmes de formation avec leurs objectifs strat\u00e9giques.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Docebo<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Docebo combine intelligence artificielle et gamification pour offrir une exp\u00e9rience d\u2019apprentissage interactive et immersive. Cette plateforme est particuli\u00e8rement appr\u00e9ci\u00e9e pour sa capacit\u00e9 \u00e0 <a href=\"https:\/\/oswego.eu\/pt\/gestion-des-competences\/\">personnaliser les parcours<\/a> en fonction des besoins individuels des apprenants. De plus, son syst\u00e8me de suivi des performances en temps r\u00e9el permet aux managers de <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">visualiser les progr\u00e8s<\/mark> et d\u2019ajuster les formations si n\u00e9cessaire.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">TalentLMS<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">TalentLMS est une solution l\u00e9g\u00e8re et accessible, id\u00e9ale pour les petites et moyennes entreprises. Elle propose une interface conviviale, des fonctionnalit\u00e9s de cr\u00e9ation rapide de contenus, et un <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">excellent rapport qualit\u00e9-prix<\/mark>. Avec TalentLMS, les centres de contact peuvent facilement d\u00e9ployer des modules de formation \u00e0 grande \u00e9chelle sans sacrifier la qualit\u00e9 ou la flexibilit\u00e9.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">SAP Litmos<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">SAP Litmos est une plateforme robuste sp\u00e9cialis\u00e9e dans la formation continue et l\u2019int\u00e9gration des comp\u00e9tences m\u00e9tiers. Elle offre des modules pr\u00e9con\u00e7us, personnalisables pour les besoins sp\u00e9cifiques des centres de contact, ainsi que des <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">outils de reporting avanc\u00e9s<\/mark>. Sa facilit\u00e9 <a href=\"https:\/\/oswego.eu\/pt\/systemes-dinformation\/\">d\u2019int\u00e9gration<\/a> avec d\u2019autres syst\u00e8mes d\u2019information en fait un choix privil\u00e9gi\u00e9 pour les grandes entreprises.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Cornerstone<strong> <\/strong>OnDemand<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cornerstone OnDemand est une solution haut de gamme qui int\u00e8gre la gestion des talents et la formation. Elle se distingue par ses analyses approfondies et ses outils de suivi des performances. Les centres de contact peuvent l\u2019utiliser pour <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">optimiser leurs parcours de formation<\/mark>, tout en b\u00e9n\u00e9ficiant de fonctionnalit\u00e9s telles que la gestion des certifications et le coaching en ligne.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">LearnUpon<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">LearnUpon est une plateforme pens\u00e9e pour les entreprises multisites. Avec ses outils de gestion centralis\u00e9e, elle permet de former efficacement des \u00e9quipes r\u00e9parties sur plusieurs sites ou zones g\u00e9ographiques. Ses <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">fonctionnalit\u00e9s collaboratives <\/mark>et ses options de personnalisation en font un choix adapt\u00e9 aux <a href=\"https:\/\/oswego.eu\/pt\/assurance\/\">environnements complexes <\/a>et en constante \u00e9volution.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Comment OswegO optimiser votre exp\u00e9rience e-learning<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Une plateforme de e-learning bien choisie et bien utilis\u00e9e peut transformer la formation dans les centres de contact, en augmentant l\u2019efficacit\u00e9 des \u00e9quipes et en am\u00e9liorant l\u2019exp\u00e9rience client. Chez OswegO, nous vous accompagnons dans chaque \u00e9tape\u202f: du diagnostic de vos besoins au choix de la solution adapt\u00e9e, en passant par l\u2019optimisation de son utilisation. D\u00e9couvrez nos dizaines de <a href=\"https:\/\/oswego.eu\/pt\/uses-cases\/\">cas de clientes bem-sucedidos<\/a> et laissez-nous vous aider \u00e0 tirer le meilleur parti de votre investissement.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-contrast-2-color has-text-color has-link-color wp-elements-28f50f6a5e5c77b77c8be84a8bdfcd76\">Como \u00e9 que a OswegO o pode ajudar?<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-3-color\">Un dispositif con\u00e7u pour les managers des op\u00e9rations client<\/mark><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Chez OswegO, nous avons con\u00e7u\u00a0<mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Academia Online<\/mark>\u00a0pour r\u00e9pondre sp\u00e9cifiquement aux besoins des\u00a0<mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">managers op\u00e9rationnels des centres de contact et des services client<\/mark>. Contrairement aux plateformes e-learning g\u00e9n\u00e9ralistes, Academy Online propose des contenus\u00a0<mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">ancr\u00e9s dans la r\u00e9alit\u00e9 des op\u00e9rations<\/mark>, structur\u00e9s autour de cas concrets, d\u2019indicateurs m\u00e9tiers et de mises en situation. Les modules sont courts, activables imm\u00e9diatement, et pens\u00e9s pour renforcer la performance collective : productivit\u00e9, qualit\u00e9, satisfaction client.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/oswego.eu\/pt\/2437-2\/\">COMMENT \u00c7A MARCHE<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49\u00a0<mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Pour un manager<\/mark>, c\u2019est une opportunit\u00e9 de\u00a0<mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">prendre en main sa mont\u00e9e en comp\u00e9tence<\/mark>, \u00e0 son rythme, \u00e0 partir de contenus cibl\u00e9s, imm\u00e9diatement applicables dans son quotidien. Il peut acc\u00e9der \u00e0 un module gratuit, acheter des modules compl\u00e9mentaires ou s\u2019abonner pour b\u00e9n\u00e9ficier de tout le catalogue OswegO.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/academy.oswego.eu\/auth\/register?returnUrl=%2Flearn\">COMMENCER SA PROGRESSION<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49\u00a0<mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Pour une entreprise<\/mark>, c\u2019est une solution pour\u00a0<mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">structurer la mont\u00e9e en comp\u00e9tence des \u00e9quipes op\u00e9rationnelles<\/mark>, avec un espace d\u00e9di\u00e9, une gestion centralis\u00e9e des utilisateurs et un acc\u00e8s combin\u00e9 aux programmes OswegO et aux modules sur-mesure cr\u00e9\u00e9s pour l\u2019entreprise. La plateforme devient alors un\u00a0<mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">outil de pilotage RH<\/mark>\u00a0au service de la performance et de la fid\u00e9lisation manag\u00e9riale, au sein de la fili\u00e8re exp\u00e9rience client.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/outlook.office.com\/bookwithme\/user\/c09acb872b9449c2bc2e99a7ecf94bb6@oswegoconseil.com\/meetingtype\/PwTmFN4cbkKwsrIbRdJi5w2?anonymous&amp;ismsaljsauthenabled&amp;ep=mlink\">RENCONTRER NOS EXPERTS<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Encontre todas as nossas opini\u00f5es de especialistas e conte\u00fados na nossa <a href=\"https:\/\/oswego.eu\/pt\/blog\/\">blogue<\/a>.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Este artigo analisa a import\u00e2ncia das plataformas de e-learning na forma\u00e7\u00e3o cont\u00ednua das equipas dos centros de contacto. Sugere crit\u00e9rios de sele\u00e7\u00e3o, melhores pr\u00e1ticas para otimizar a utiliza\u00e7\u00e3o e menciona v\u00e1rias plataformas eficazes. Uma integra\u00e7\u00e3o bem sucedida pode melhorar a efici\u00eancia das equipas e reduzir os custos log\u00edsticos.<\/p>","protected":false},"author":258930097,"featured_media":119,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false,"_members_access_role":[],"_members_access_error":""},"categories":[1],"tags":[98760,406084,17289438,136926,410432,1267418],"class_list":["post-1601","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-academy","tag-competences","tag-management-operationnel","tag-pmo","tag-ressources-humaines","tag-systemes"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"L&#039;article aborde l&#039;importance des plateformes de e-learning dans la formation continue des \u00e9quipes des centres de contact. 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