{"id":486,"date":"2024-11-24T18:47:20","date_gmt":"2024-11-24T17:47:20","guid":{"rendered":"https:\/\/oswego.eu\/?page_id=486"},"modified":"2024-11-29T13:18:27","modified_gmt":"2024-11-29T12:18:27","slug":"use-case-academy-care","status":"publish","type":"page","link":"https:\/\/oswego.eu\/pt\/use-case-academy-care\/","title":{"rendered":"Use case : Academy Care"},"content":{"rendered":"
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ADQUIRIR AS COMPET\u00caNCIAS NECESS\u00c1RIAS PARA UMA GEST\u00c3O EFICAZ E ALINHADA<\/h2>\n\n\n\n

Como \u00e9 que a OswegO ajuda uma empresa especializada em servi\u00e7os ao domic\u00edlio a estruturar um programa de forma\u00e7\u00e3o \u00e0 medida para os seus gestores operacionais?<\/h1>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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O QUE \u00c9 QUE A MEDTECH ESPERA DA EXPERI\u00caNCIA DO CLIENTE?<\/p>\n\n\n\n

Como parte da sua estrat\u00e9gia de melhoria cont\u00ednua, uma empresa l\u00edder em servi\u00e7os ao domic\u00edlio pediu \u00e0 OswegO que desenvolvesse um programa de forma\u00e7\u00e3o adaptado aos seus gestores operacionais.<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Que programas de forma\u00e7\u00e3o garantem uma gest\u00e3o sustent\u00e1vel do desempenho?<\/h2>\n<\/div>\n\n\n\n
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Contexto<\/h3>\n\n\n\n

Um importante operador de servi\u00e7os ao domic\u00edlio, que abrange actividades como o acolhimento de crian\u00e7as, a limpeza e o ensino, pretendia refor\u00e7ar as compet\u00eancias de relacionamento com os clientes da sua equipa de gest\u00e3o operacional. Na sequ\u00eancia de uma auditoria realizada com a OswegO Audit, a empresa trabalhou com a OswegO para conceber um programa de forma\u00e7\u00e3o \u00e0 medida para satisfazer as necessidades espec\u00edficas dos seus gestores.<\/p>\n<\/div>\n\n\n\n

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Quest\u00f5es<\/h3>\n\n\n\n

Fazer um diagn\u00f3stico exato<\/strong> compreender as expectativas e necessidades dos gestores.
Conceber um programa de forma\u00e7\u00e3o com base nos resultados do diagn\u00f3stico, integrando as melhores pr\u00e1ticas e a cultura da empresa.
Estruturar um programa educativo sem perturbar o funcionamento quotidiano.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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A miss\u00e3o da Academia OswegO<\/h3>\n\n\n\n

A OswegO mobilizou um consultor s\u00e9nior para uma miss\u00e3o em tr\u00eas fases:<\/p>\n\n\n\n


Diagn\u00f3stico das necessidades<\/strong> Ser\u00e3o realizadas as seguintes actividades: entrevistas espec\u00edficas com os respons\u00e1veis pela forma\u00e7\u00e3o e com os gestores em causa, bem como uma an\u00e1lise documental das necessidades e das \u00e1reas a melhorar.
Identifica\u00e7\u00e3o dos objectivos da forma\u00e7\u00e3o <\/strong>Refor\u00e7ar a coes\u00e3o das equipas e a assertividade dos gestores, desenvolvendo simultaneamente a sua capacidade de conduzir planos de a\u00e7\u00e3o e os m\u00e9todos de gest\u00e3o de projectos pertinentes.
Recomenda\u00e7\u00f5es pedag\u00f3gicas<\/strong> Estas incluem: estabelecer o ritmo certo para a aquisi\u00e7\u00e3o sustent\u00e1vel de novas compet\u00eancias e assegurar uma parceria fluida entre as partes interessadas.<\/p>\n\n\n\n

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Descobrir a Academia OswegO<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Quais s\u00e3o os resultados do programa de forma\u00e7\u00e3o \u00e0 medida?<\/h2>\n<\/div>\n\n\n\n
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Diagn\u00f3stico completo: identifica\u00e7\u00e3o exacta das necessidades de compet\u00eancias e dos dom\u00ednios priorit\u00e1rios para os gestores.<\/p>\n\n\n\n

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Programa estruturado: Conce\u00e7\u00e3o de um programa educativo alinhado com os objectivos da empresa e com as recomenda\u00e7\u00f5es resultantes do diagn\u00f3stico.<\/p>\n<\/div>\n\n\n\n

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Colabora\u00e7\u00e3o efectiva: parceria fluida para garantir a pertin\u00eancia e a qualidade da forma\u00e7\u00e3o.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Porqu\u00ea escolher a OswegO para conceber e realizar cursos de forma\u00e7\u00e3o em gest\u00e3o?<\/h2>\n<\/div>\n\n\n\n
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Experi\u00eancia em diagn\u00f3sticos operacionais para traduzir as necessidades em ac\u00e7\u00f5es concretas.<\/p>\n\n\n\n

Uma abordagem personalizada para satisfazer as necessidades espec\u00edficas da gest\u00e3o em ambientes exigentes.<\/p>\n<\/div>\n\n\n\n

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Comece agora!<\/h3>\n\n\n\n

Contacte-nos hoje para saber mais sobre os nossos servi\u00e7os de consultoria.<\/p>\n\n\n\n

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\u2198\ufe0e PARA MARCAR UMA CONSULTA<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Livro Branco<\/h3>\n\n\n\n

Descarregue o guia de casos de utiliza\u00e7\u00e3o do OswegO para descobrir exemplos concretos de como otimizar as suas opera\u00e7\u00f5es.<\/p>\n\n\n\n

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DESCARREGAR O LIVRO BRANCO<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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<\/p>","protected":false},"excerpt":{"rendered":"

L’audit op\u00e9rationnel et \u00e9conomique permet d’optimiser le service client et les centres de contact en identifiant des leviers de performance. En analysant plus de 250 points de contr\u00f4le, cette m\u00e9thodologie offre des recommandations concr\u00e8tes pour am\u00e9liorer la rentabilit\u00e9, r\u00e9duire les co\u00fbts et \u00e9tablir un plan d’action structur\u00e9 et prioris\u00e9.<\/p>","protected":false},"author":257993084,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","footnotes":""},"class_list":["post-486","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"\nUse case : Academy Care - OswegO<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrir Use case : Academy Care avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oswego.eu\/pt\/use-case-academy-care\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use case : Academy Care - 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