{"id":483,"date":"2024-11-24T18:36:55","date_gmt":"2024-11-24T17:36:55","guid":{"rendered":"https:\/\/oswego.eu\/?page_id=483"},"modified":"2024-11-29T13:17:09","modified_gmt":"2024-11-29T12:17:09","slug":"use-case-audit-care-management-operationnel","status":"publish","type":"page","link":"https:\/\/oswego.eu\/pt\/use-case-audit-care-management-operationnel\/","title":{"rendered":"Use case : Audit Care Management Op\u00e9rationnel"},"content":{"rendered":"
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IDENTIFICAR \u00c1REAS DE MELHORIA NAS OPERA\u00c7\u00d5ES DOS CLIENTES<\/h2>\n\n\n\n

Como \u00e9 que uma empresa especializada em servi\u00e7os ao domic\u00edlio utilizou a Auditoria OswegO para transformar as suas opera\u00e7\u00f5es com clientes e estruturar o seu plano de a\u00e7\u00e3o?<\/h1>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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COMO \u00c9 QUE A AUDITORIA DAS SUAS OPERA\u00c7\u00d5ES SERVE DE ROTEIRO PARA OS SEUS SERVI\u00c7OS?<\/p>\n\n\n\n

Uma empresa l\u00edder em servi\u00e7os ao domic\u00edlio utilizou a aplica\u00e7\u00e3o OswegO Audit para avaliar as opera\u00e7\u00f5es dos seus clientes e identificar \u00e1reas a melhorar.<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Qual \u00e9 o estado atual das opera\u00e7\u00f5es de um jogador Care?<\/h2>\n<\/div>\n\n\n\n
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Contexto<\/h3>\n\n\n\n

No sector dos servi\u00e7os ao domic\u00edlio, uma empresa especializada numa variedade de actividades, tais como cuidados infantis, limpeza e jardinagem, nomeou recentemente um novo gestor de rela\u00e7\u00f5es com os clientes. Pretendendo compreender rapidamente os pontos fortes e as \u00e1reas a melhorar nas suas opera\u00e7\u00f5es com os clientes, a empresa escolheu a aplica\u00e7\u00e3o OswegO Audit para fornecer uma vis\u00e3o geral precisa e acion\u00e1vel.<\/p>\n<\/div>\n\n\n\n

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Quest\u00f5es<\/h3>\n\n\n\n

Fornecer ao novo diretor uma vis\u00e3o geral da pontos fortes e \u00e1reas a melhorar<\/strong> transac\u00e7\u00f5es de clientes.
Identificar as lacunas entre as pr\u00e1ticas actuais e as melhores pr\u00e1ticas<\/strong> na experi\u00eancia do cliente.
Elabora\u00e7\u00e3o de um plano de a\u00e7\u00e3o<\/strong> alinhados com as prioridades estrat\u00e9gicas da empresa.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Miss\u00e3o da OswegO Audit<\/h3>\n\n\n\n

Gra\u00e7as \u00e0 aplica\u00e7\u00e3o OswegO Audit, o cliente p\u00f4de efetuar um diagn\u00f3stico independente e estruturar as suas ac\u00e7\u00f5es para melhorar o seu servi\u00e7o ao cliente.<\/p>\n\n\n\n


Aplica\u00e7\u00e3o de auditoria OswegO<\/strong> efetuar avalia\u00e7\u00f5es independentes de 250 pontos de controlo<\/strong> alinhado com padr\u00f5es de excel\u00eancia na experi\u00eancia do cliente.
An\u00e1lise dos resultados <\/strong>acesso a um relat\u00f3rio pormenorizado de 60 p\u00e1ginas<\/strong>Isto permite obter uma imagem clara do desempenho e das lacunas que precisam de ser colmatadas.
Apoio personalizado<\/strong> : beneficiam do apoio de um consultor s\u00e9nior para navegar na ferramenta e interpretar os resultados.
Elabora\u00e7\u00e3o de um plano de a\u00e7\u00e3o<\/strong> Os resultados da auditoria e as prioridades estrat\u00e9gicas s\u00e3o combinados para produzir um plano de a\u00e7\u00e3o estruturado e adaptado \u00e0s necessidades do cliente.<\/p>\n\n\n\n

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Descobrir a auditoria OswegO<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Quais s\u00e3o os resultados de uma sele\u00e7\u00e3o cuidadosa de uma solu\u00e7\u00e3o para o percurso do doente?<\/h2>\n<\/div>\n\n\n\n
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Arranque r\u00e1pido: O cliente teve uma vis\u00e3o clara das opera\u00e7\u00f5es do cliente nas primeiras semanas ap\u00f3s a entrada em funcionamento.<\/p>\n\n\n\n

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Auditoria completa e visual: O relat\u00f3rio permitiu uma avalia\u00e7\u00e3o precisa e um planeamento informado das ac\u00e7\u00f5es a realizar.<\/p>\n<\/div>\n\n\n\n

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Plano de a\u00e7\u00e3o alinhado: A an\u00e1lise aprofundada conduziu a um plano de a\u00e7\u00e3o estruturado, adaptado aos desafios espec\u00edficos da empresa.<\/p>\n<\/div>\n\n\n\n

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Apoio especializado: A vis\u00e3o externa do consultor assegurou a aplica\u00e7\u00e3o efectiva das recomenda\u00e7\u00f5es.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Porqu\u00ea escolher a OswegO Audit?<\/h2>\n<\/div>\n\n\n\n
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O poder da aplica\u00e7\u00e3o OswegO Audit para avalia\u00e7\u00f5es r\u00e1pidas e aprofundadas.<\/p>\n\n\n\n

A import\u00e2ncia do apoio personalizado na interpreta\u00e7\u00e3o dos resultados e na estrutura\u00e7\u00e3o de um plano de a\u00e7\u00e3o concreto e de grande impacto.<\/p>\n<\/div>\n\n\n\n

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Comece agora!<\/h3>\n\n\n\n

Contacte-nos hoje para saber mais sobre os nossos servi\u00e7os de consultoria.<\/p>\n\n\n\n

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\u2198\ufe0e PARA MARCAR UMA CONSULTA<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Livro Branco<\/h3>\n\n\n\n

Descarregue o guia de casos de utiliza\u00e7\u00e3o do OswegO para descobrir exemplos concretos de como otimizar as suas opera\u00e7\u00f5es.<\/p>\n\n\n\n

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DESCARREGAR O LIVRO BRANCO<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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<\/p>","protected":false},"excerpt":{"rendered":"

L’audit op\u00e9rationnel et \u00e9conomique permet d’optimiser le service client et les centres de contact en identifiant des leviers de performance. En analysant plus de 250 points de contr\u00f4le, cette m\u00e9thodologie offre des recommandations concr\u00e8tes pour am\u00e9liorer la rentabilit\u00e9, r\u00e9duire les co\u00fbts et \u00e9tablir un plan d’action structur\u00e9 et prioris\u00e9.<\/p>","protected":false},"author":257993084,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-483","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"\nUse case : Audit Care Management Op\u00e9rationnel - OswegO<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrir Use case : Audit Care Management Op\u00e9rationnel avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oswego.eu\/pt\/use-case-audit-care-management-operationnel\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use case : Audit Care Management Op\u00e9rationnel - 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