{"id":481,"date":"2024-11-24T18:26:20","date_gmt":"2024-11-24T17:26:20","guid":{"rendered":"https:\/\/oswego.eu\/?page_id=481"},"modified":"2024-11-29T13:15:33","modified_gmt":"2024-11-29T12:15:33","slug":"use-case-pmo-rh-care","status":"publish","type":"page","link":"https:\/\/oswego.eu\/pt\/use-case-pmo-rh-care\/","title":{"rendered":"Use case : PMO RH Care"},"content":{"rendered":"
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MAPEAMENTO DOS PROCESSOS DE RH PARA OPTIMIZAR O PERCURSO DO DOENTE<\/h2>\n\n\n\n

Como \u00e9 que a OswegO ajuda uma empresa especializada em MedTech a tomar as decis\u00f5es corretas?<\/h1>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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COMO ADAPTAR A GOVERNA\u00c7\u00c3O DAS OPERA\u00c7\u00d5ES AOS DESAFIOS TECNOL\u00d3GICOS?<\/p>\n\n\n\n

Confrontada com os desafios cr\u00edticos da gest\u00e3o dos fluxos de pacientes, da integra\u00e7\u00e3o de solu\u00e7\u00f5es de voz interactiva e dos pagamentos remotos, uma empresa recorreu \u00e0 OswegO para apoiar o seu novo Diretor da Experi\u00eancia do Paciente.<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Que tipo de gest\u00e3o de projectos \u00e9 necess\u00e1ria para garantir a satisfa\u00e7\u00e3o do cliente e assegurar a seguran\u00e7a dos dados dos doentes?<\/h2>\n<\/div>\n\n\n\n
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Contexto<\/h3>\n\n\n\n

No sector das solu\u00e7\u00f5es tecnol\u00f3gicas para os percursos dos doentes, uma empresa nomeou recentemente um novo Diretor de Experi\u00eancia e Inova\u00e7\u00e3o dos Doentes. Assim que chegou, teve de lidar com decis\u00f5es urgentes relacionadas com a gest\u00e3o dos fluxos de doentes, a moderniza\u00e7\u00e3o das ferramentas de intera\u00e7\u00e3o por voz e a conformidade dos pagamentos remotos. Estas quest\u00f5es exigiam um conhecimento operacional r\u00e1pido para garantir a efic\u00e1cia das solu\u00e7\u00f5es e a conformidade com a regulamenta\u00e7\u00e3o, nomeadamente o RGPD.<\/p>\n<\/div>\n\n\n\n

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Quest\u00f5es<\/h3>\n\n\n\n

Apoiar a tomada de decis\u00f5es estrat\u00e9gicas<\/strong> sobre quest\u00f5es cr\u00edticas para o percurso do doente.
Garantir conformidade regulamentar<\/strong>nomeadamente em mat\u00e9ria de gest\u00e3o dos dados pessoais.
Otimizar as solu\u00e7\u00f5es tecnol\u00f3gicas propostas para maximizar o seu impacto e efic\u00e1cia.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Miss\u00e3o do PMO da OswegO<\/h3>\n\n\n\n

A OswegO mobilizou um diretor associado para dirigir este projeto, que foi estruturado em tr\u00eas fases principais:<\/p>\n\n\n\n


Gest\u00e3o do fluxo de doentes<\/strong> Auditar solu\u00e7\u00f5es omnicanal para propor uma recomenda\u00e7\u00e3o e ajudar a negociar os termos contratuais.
Integra\u00e7\u00e3o de uma solu\u00e7\u00e3o de servidor de voz interactiva <\/strong>Conformidade com o RGPD e otimiza\u00e7\u00e3o das funcionalidades de encaminhamento para maximizar a efici\u00eancia operacional.
Gest\u00e3o de pagamentos \u00e0 dist\u00e2ncia<\/strong> Aconselhar sobre protocolos compat\u00edveis com a seguran\u00e7a dos dados dos pacientes e validar solu\u00e7\u00f5es capazes de garantir a confidencialidade regulamentar.<\/p>\n\n\n\n

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Descobrir OswegO PMO<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Quais s\u00e3o os resultados de uma sele\u00e7\u00e3o cuidadosa de uma solu\u00e7\u00e3o para o percurso do doente?<\/h2>\n<\/div>\n\n\n\n
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Arranque r\u00e1pido: O cliente p\u00f4de come\u00e7ar a implementar as solu\u00e7\u00f5es sem demora.<\/p>\n\n\n\n

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Colabora\u00e7\u00e3o eficaz: coordena\u00e7\u00e3o bem sucedida entre as equipas internas, o departamento jur\u00eddico e os fornecedores de tecnologia.<\/p>\n<\/div>\n\n\n\n

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Recomenda\u00e7\u00f5es s\u00f3lidas: solu\u00e7\u00f5es que tenham em conta os condicionalismos regulamentares, culturais e tecnol\u00f3gicos.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Porqu\u00ea escolher a OswegO para selecionar e contratar os seus fornecedores de servi\u00e7os tecnol\u00f3gicos?<\/h2>\n<\/div>\n\n\n\n
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Experi\u00eancia na otimiza\u00e7\u00e3o de percursos de clientes e doentes em ambientes complexos.<\/p>\n\n\n\n

A capacidade de propor recomenda\u00e7\u00f5es aplic\u00e1veis e conformes com os requisitos regulamentares e operacionais.<\/p>\n<\/div>\n\n\n\n

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Comece agora!<\/h3>\n\n\n\n

Contacte-nos hoje para saber mais sobre os nossos servi\u00e7os de consultoria.<\/p>\n\n\n\n

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\u2198\ufe0e PARA MARCAR UMA CONSULTA<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Livro Branco<\/h3>\n\n\n\n

Descarregue o guia de casos de utiliza\u00e7\u00e3o do OswegO para descobrir exemplos concretos de como otimizar as suas opera\u00e7\u00f5es.<\/p>\n\n\n\n

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DESCARREGAR O LIVRO BRANCO<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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<\/p>","protected":false},"excerpt":{"rendered":"

L’audit op\u00e9rationnel et \u00e9conomique permet d’optimiser le service client et les centres de contact en identifiant des leviers de performance. En analysant plus de 250 points de contr\u00f4le, cette m\u00e9thodologie offre des recommandations concr\u00e8tes pour am\u00e9liorer la rentabilit\u00e9, r\u00e9duire les co\u00fbts et \u00e9tablir un plan d’action structur\u00e9 et prioris\u00e9.<\/p>","protected":false},"author":257993084,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-481","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"\nUse case : PMO RH Care - OswegO<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrir Use case : PMO RH Care avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oswego.eu\/pt\/use-case-pmo-rh-care\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use case : PMO RH Care - 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