{"id":478,"date":"2024-11-24T18:13:46","date_gmt":"2024-11-24T17:13:46","guid":{"rendered":"https:\/\/oswego.eu\/?page_id=478"},"modified":"2024-11-29T13:03:07","modified_gmt":"2024-11-29T12:03:07","slug":"use-case-academy-wfm-energie","status":"publish","type":"page","link":"https:\/\/oswego.eu\/pt\/use-case-academy-wfm-energie\/","title":{"rendered":"Use case : Academy WFM Energie"},"content":{"rendered":"
\n
\n
\n
\"\"<\/span>
\n

MELHORAR AS COMPET\u00caNCIAS E OPTIMIZAR AS OPERA\u00c7\u00d5ES DOS CLIENTES<\/h2>\n\n\n\n

Como \u00e9 que a OswegO ajuda uma filial especializada em opera\u00e7\u00f5es com clientes a melhorar continuamente as suas compet\u00eancias e o seu desempenho operacional e econ\u00f3mico?<\/h1>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n
\n
\n
\n
\n

QUAL \u00c9 O PAPEL DOS MODELOS OPERACIONAIS E ECON\u00d3MICOS DE UM SERVI\u00c7O AO CLIENTE?<\/p>\n\n\n\n

A OswegO ajudou o seu cliente a melhorar as suas compet\u00eancias em 18 pontos e a atingir os seus objectivos comerciais, gra\u00e7as a uma metodologia comprovada e a uma forma\u00e7\u00e3o feita \u00e0 medida.<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

<\/div>\n\n\n\n
\n
\n

Que forma\u00e7\u00e3o deve ser ministrada para a gest\u00e3o operacional e econ\u00f3mica?<\/h2>\n<\/div>\n\n\n\n
\n
\n

Contexto<\/h3>\n\n\n\n

Um grupo que opera no sector das novas tecnologias, com uma filial dedicada \u00e0s opera\u00e7\u00f5es com clientes, identificou uma necessidade cr\u00edtica de desenvolvimento de compet\u00eancias. As equipas de gest\u00e3o e operacionais, bem como as fun\u00e7\u00f5es de apoio, como a gest\u00e3o da for\u00e7a de trabalho (WFM), necessitavam de ferramentas e m\u00e9todos para responder eficazmente aos objectivos econ\u00f3micos e operacionais. Ap\u00f3s uma auditoria aprofundada, foi pedido \u00e0 OswegO que concebesse e implementasse um programa de forma\u00e7\u00e3o adequado.<\/p>\n<\/div>\n\n\n\n

\n
\n
\n
\n

Quest\u00f5es<\/h3>\n\n\n\n

Refor\u00e7o das compet\u00eancias<\/strong> em gest\u00e3o de opera\u00e7\u00f5es e gest\u00e3o de desempenho.
Desenvolver a capacidade das equipas para otimiza\u00e7\u00e3o do desempenho global<\/strong> da filial.
Implementa\u00e7\u00e3o de um programa de forma\u00e7\u00e3o estruturado e pragm\u00e1tico<\/strong>com base nas necessidades reais da organiza\u00e7\u00e3o.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
\n
\n
\n

A miss\u00e3o da Academia OswegO<\/h3>\n\n\n\n

A OswegO adoptou uma abordagem em tr\u00eas fases para garantir resultados mensur\u00e1veis:<\/p>\n\n\n\n


Diagn\u00f3stico e desenvolvimento de um programa personalizado<\/strong> Identificar as necessidades em termos de compet\u00eancias e conceber um programa que equilibre estudos de casos e exerc\u00edcios pr\u00e1ticos.
M\u00f3dulos de forma\u00e7\u00e3o <\/strong>:
1. Adquirir as no\u00e7\u00f5es b\u00e1sicas das opera\u00e7\u00f5es com clientes
2. Compreender e implementar os fundamentos da gest\u00e3o de recursos humanos
3. Gerir opera\u00e7\u00f5es utilizando metodologias avan\u00e7adas
Forma\u00e7\u00e3o pr\u00e1tica e apoio no terreno<\/strong> Completar a forma\u00e7\u00e3o com um dia no terreno onde os conceitos s\u00e3o aplicados diretamente.<\/p>\n\n\n\n

\n
Descobrir a Academia OswegO<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\"\"<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n
\n
\n

Quais s\u00e3o os resultados da forma\u00e7\u00e3o em gest\u00e3o de opera\u00e7\u00f5es?<\/h2>\n<\/div>\n\n\n\n
\n
\n
\"\"<\/figure>\n<\/div>\n\n\n\n
\n
\"\"<\/figure>\n\n\n\n

Progress\u00e3o das compet\u00eancias: Uma avalia\u00e7\u00e3o antes e depois da forma\u00e7\u00e3o revelou uma melhoria de 18 pontos para os participantes.<\/p>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n

Melhoria do desempenho operacional: As nossas equipas est\u00e3o agora mais bem preparadas para gerir os fluxos de clientes e atingir os objectivos comerciais.<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n

Ferramentas de gest\u00e3o: Os gestores adquiriram m\u00e9todos avan\u00e7ados para monitorizar o desempenho e gerir as opera\u00e7\u00f5es.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

<\/div>\n\n\n\n
\n
\n

Porqu\u00ea escolher a OswegO para implementar programas de forma\u00e7\u00e3o adaptados \u00e0s suas equipas e ao seu contexto?<\/h2>\n<\/div>\n\n\n\n
\n
\n

A capacidade da OswegO para conceber e aplicar programas de forma\u00e7\u00e3o espec\u00edficos para maximizar os resultados.<\/p>\n\n\n\n

Uma abordagem que combina teoria e pr\u00e1tica para garantir resultados tang\u00edveis e duradouros.<\/p>\n<\/div>\n\n\n\n

\n
\n
\n
\n
\n
\n

Comece agora!<\/h3>\n\n\n\n

Contacte-nos hoje para saber mais sobre os nossos servi\u00e7os de consultoria.<\/p>\n\n\n\n

\n
\u2198\ufe0e PARA MARCAR UMA CONSULTA<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\"\"<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n
\n
\n
\n
\n
\n

Livro Branco<\/h3>\n\n\n\n

Descarregue o guia de casos de utiliza\u00e7\u00e3o do OswegO para descobrir exemplos concretos de como otimizar as suas opera\u00e7\u00f5es.<\/p>\n\n\n\n

\n
DESCARREGAR O LIVRO BRANCO<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\"\"<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

L’audit op\u00e9rationnel et \u00e9conomique permet d’optimiser le service client et les centres de contact en identifiant des leviers de performance. En analysant plus de 250 points de contr\u00f4le, cette m\u00e9thodologie offre des recommandations concr\u00e8tes pour am\u00e9liorer la rentabilit\u00e9, r\u00e9duire les co\u00fbts et \u00e9tablir un plan d’action structur\u00e9 et prioris\u00e9.<\/p>","protected":false},"author":257993084,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","footnotes":""},"class_list":["post-478","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"\nUse case : Academy WFM Energie - OswegO<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrir Use case : Academy WFM Energie avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oswego.eu\/pt\/use-case-academy-wfm-energie\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use case : Academy WFM Energie - OswegO\" \/>\n<meta property=\"og:description\" content=\"D\u00e9couvrir Use case : Academy WFM Energie avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/oswego.eu\/pt\/use-case-academy-wfm-energie\/\" \/>\n<meta property=\"og:site_name\" content=\"OswegO\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-29T12:03:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/oswego.eu\/wp-content\/uploads\/2024\/11\/steven-lelham-atsaeoee8nk-unsplash.jpg?w=1024\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo estimado de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\\\/\\\/oswego.eu\\\/use-case-academy-wfm-energie\\\/\",\"url\":\"https:\\\/\\\/oswego.eu\\\/use-case-academy-wfm-energie\\\/\",\"name\":\"Use case : Academy WFM Energie - OswegO\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/oswego.eu\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/oswego.eu\\\/use-case-academy-wfm-energie\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/oswego.eu\\\/use-case-academy-wfm-energie\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/oswego.eu\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/steven-lelham-atsaeoee8nk-unsplash.jpg?w=1024\",\"datePublished\":\"2024-11-24T17:13:46+00:00\",\"dateModified\":\"2024-11-29T12:03:07+00:00\",\"description\":\"D\u00e9couvrir Use case : Academy WFM Energie avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/oswego.eu\\\/use-case-academy-wfm-energie\\\/#breadcrumb\"},\"inLanguage\":\"pt-PT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/oswego.eu\\\/use-case-academy-wfm-energie\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\\\/\\\/oswego.eu\\\/use-case-academy-wfm-energie\\\/#primaryimage\",\"url\":\"https:\\\/\\\/oswego.eu\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/steven-lelham-atsaeoee8nk-unsplash.jpg?w=1024\",\"contentUrl\":\"https:\\\/\\\/oswego.eu\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/steven-lelham-atsaeoee8nk-unsplash.jpg?w=1024\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/oswego.eu\\\/use-case-academy-wfm-energie\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/oswego.eu\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Use case : Academy WFM Energie\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/oswego.eu\\\/#website\",\"url\":\"https:\\\/\\\/oswego.eu\\\/\",\"name\":\"OswegO\",\"description\":\"Conseil en op\u00e9rations et exp\u00e9rience client\",\"publisher\":{\"@id\":\"https:\\\/\\\/oswego.eu\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/oswego.eu\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-PT\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/oswego.eu\\\/#organization\",\"name\":\"OswegO\",\"url\":\"https:\\\/\\\/oswego.eu\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\\\/\\\/oswego.eu\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/oswego.eu\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/oswego_logo_white.png?fit=4800%2C1200&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/oswego.eu\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/oswego_logo_white.png?fit=4800%2C1200&ssl=1\",\"width\":4800,\"height\":1200,\"caption\":\"OswegO\"},\"image\":{\"@id\":\"https:\\\/\\\/oswego.eu\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/company\\\/oswego-eu\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Use case : Academy WFM Energie - OswegO","description":"D\u00e9couvrir Use case : Academy WFM Energie avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/oswego.eu\/pt\/use-case-academy-wfm-energie\/","og_locale":"pt_PT","og_type":"article","og_title":"Use case : Academy WFM Energie - OswegO","og_description":"D\u00e9couvrir Use case : Academy WFM Energie avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.","og_url":"https:\/\/oswego.eu\/pt\/use-case-academy-wfm-energie\/","og_site_name":"OswegO","article_modified_time":"2024-11-29T12:03:07+00:00","og_image":[{"url":"https:\/\/oswego.eu\/wp-content\/uploads\/2024\/11\/steven-lelham-atsaeoee8nk-unsplash.jpg?w=1024","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Tempo estimado de leitura":"3 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["WebPage","FAQPage"],"@id":"https:\/\/oswego.eu\/use-case-academy-wfm-energie\/","url":"https:\/\/oswego.eu\/use-case-academy-wfm-energie\/","name":"Use case : Academy WFM Energie - OswegO","isPartOf":{"@id":"https:\/\/oswego.eu\/#website"},"primaryImageOfPage":{"@id":"https:\/\/oswego.eu\/use-case-academy-wfm-energie\/#primaryimage"},"image":{"@id":"https:\/\/oswego.eu\/use-case-academy-wfm-energie\/#primaryimage"},"thumbnailUrl":"https:\/\/oswego.eu\/wp-content\/uploads\/2024\/11\/steven-lelham-atsaeoee8nk-unsplash.jpg?w=1024","datePublished":"2024-11-24T17:13:46+00:00","dateModified":"2024-11-29T12:03:07+00:00","description":"D\u00e9couvrir Use case : Academy WFM Energie avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.","breadcrumb":{"@id":"https:\/\/oswego.eu\/use-case-academy-wfm-energie\/#breadcrumb"},"inLanguage":"pt-PT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/oswego.eu\/use-case-academy-wfm-energie\/"]}]},{"@type":"ImageObject","inLanguage":"pt-PT","@id":"https:\/\/oswego.eu\/use-case-academy-wfm-energie\/#primaryimage","url":"https:\/\/oswego.eu\/wp-content\/uploads\/2024\/11\/steven-lelham-atsaeoee8nk-unsplash.jpg?w=1024","contentUrl":"https:\/\/oswego.eu\/wp-content\/uploads\/2024\/11\/steven-lelham-atsaeoee8nk-unsplash.jpg?w=1024"},{"@type":"BreadcrumbList","@id":"https:\/\/oswego.eu\/use-case-academy-wfm-energie\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/oswego.eu\/"},{"@type":"ListItem","position":2,"name":"Use case : Academy WFM Energie"}]},{"@type":"WebSite","@id":"https:\/\/oswego.eu\/#website","url":"https:\/\/oswego.eu\/","name":"OswegO","description":"Conseil en op\u00e9rations et exp\u00e9rience client","publisher":{"@id":"https:\/\/oswego.eu\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/oswego.eu\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-PT"},{"@type":"Organization","@id":"https:\/\/oswego.eu\/#organization","name":"OswegO","url":"https:\/\/oswego.eu\/","logo":{"@type":"ImageObject","inLanguage":"pt-PT","@id":"https:\/\/oswego.eu\/#\/schema\/logo\/image\/","url":"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/01\/oswego_logo_white.png?fit=4800%2C1200&ssl=1","contentUrl":"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/01\/oswego_logo_white.png?fit=4800%2C1200&ssl=1","width":4800,"height":1200,"caption":"OswegO"},"image":{"@id":"https:\/\/oswego.eu\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/oswego-eu\/"]}]}},"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/PgbXGF-7I","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/oswego.eu\/pt\/wp-json\/wp\/v2\/pages\/478","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oswego.eu\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oswego.eu\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oswego.eu\/pt\/wp-json\/wp\/v2\/users\/257993084"}],"replies":[{"embeddable":true,"href":"https:\/\/oswego.eu\/pt\/wp-json\/wp\/v2\/comments?post=478"}],"version-history":[{"count":5,"href":"https:\/\/oswego.eu\/pt\/wp-json\/wp\/v2\/pages\/478\/revisions"}],"predecessor-version":[{"id":1425,"href":"https:\/\/oswego.eu\/pt\/wp-json\/wp\/v2\/pages\/478\/revisions\/1425"}],"wp:attachment":[{"href":"https:\/\/oswego.eu\/pt\/wp-json\/wp\/v2\/media?parent=478"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}