{"id":465,"date":"2024-11-24T17:26:11","date_gmt":"2024-11-24T16:26:11","guid":{"rendered":"https:\/\/oswego.eu\/?page_id=465"},"modified":"2024-11-29T12:58:43","modified_gmt":"2024-11-29T11:58:43","slug":"use-case-management-services-financiers-wfm","status":"publish","type":"page","link":"https:\/\/oswego.eu\/pt\/use-case-management-services-financiers-wfm\/","title":{"rendered":"Use case : Management Services Financiers WFM"},"content":{"rendered":"
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Estruturar a governa\u00e7\u00e3o e otimizar a gest\u00e3o da for\u00e7a de trabalho<\/h2>\n\n\n\n

Como \u00e9 que a OswegO ajuda os intervenientes na cadeia de blocos a estruturar a gest\u00e3o dos seus prestadores de servi\u00e7os e a gest\u00e3o da for\u00e7a de trabalho, preparando-se para a integra\u00e7\u00e3o de fun\u00e7\u00f5es essenciais?<\/h1>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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QUE PAPEL DESEMPENHA A GEST\u00c3O DOS EFECTIVOS NA ESTRUTURA\u00c7\u00c3O DE UM SERVI\u00c7O AO CLIENTE?<\/p>\n\n\n\n

Para apoiar o seu r\u00e1pido crescimento, uma empresa l\u00edder em solu\u00e7\u00f5es de blockchain confiou \u00e0 OswegO a gest\u00e3o transit\u00f3ria do seu servi\u00e7o ao cliente. A produtividade foi otimizada gra\u00e7as ao Workforce Management e novas fun\u00e7\u00f5es-chave foram integradas com sucesso.<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Porque \u00e9 que o crescimento \u00e9 sempre uma oportunidade num servi\u00e7o ao cliente estruturado?<\/h2>\n<\/div>\n\n\n\n
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Contexto<\/h3>\n\n\n\n

Um operador franc\u00eas de blockchain estava a enfrentar um r\u00e1pido crescimento da sua base de clientes consumidores. O seu departamento de apoio ao cliente estava a enfrentar desafios em termos de gest\u00e3o de prestadores de servi\u00e7os e de gest\u00e3o da for\u00e7a de trabalho (WFM). Havia uma necessidade imediata de refor\u00e7ar a equipa para garantir a continuidade das opera\u00e7\u00f5es at\u00e9 que novas fun\u00e7\u00f5es estrat\u00e9gicas pudessem ser recrutadas.<\/p>\n<\/div>\n\n\n\n

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Quest\u00f5es<\/h3>\n\n\n\n

Garantir gest\u00e3o provis\u00f3ria<\/strong> do prestador de servi\u00e7os para assegurar a continuidade das opera\u00e7\u00f5es.
Cria\u00e7\u00e3o de instrumentos eficazes para Gest\u00e3o da for\u00e7a de trabalho<\/strong> para gerir os fluxos e otimizar a produtividade.
Apoiar o recrutamento e a integra\u00e7\u00e3o <\/strong>WFM e gest\u00e3o de prestadores de servi\u00e7os.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Miss\u00e3o da Dire\u00e7\u00e3o da OswegO<\/h3>\n\n\n\n

A OswegO estruturou a sua interven\u00e7\u00e3o em tr\u00eas fases fundamentais:<\/p>\n\n\n\n


Gest\u00e3o provis\u00f3ria<\/strong> Ser encarregado de dirigir as opera\u00e7\u00f5es com o prestador de servi\u00e7os e de coordenar as equipas internas com um consultor especializado.
Implementa\u00e7\u00e3o de ferramentas WFM<\/strong> Conceber e implementar modelos de previs\u00e3o e de dimensionamento, bem como ferramentas de planeamento de equipas e de gest\u00e3o em tempo real.
Recrutamento e sele\u00e7\u00e3o de talentos<\/strong> Apoio \u00e0 procura e integra\u00e7\u00e3o de gestores de gest\u00e3o da for\u00e7a de trabalho e de rela\u00e7\u00f5es com os prestadores de servi\u00e7os.<\/p>\n\n\n\n

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Descubra a gest\u00e3o da OswegO<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Quais s\u00e3o os resultados da gest\u00e3o interm\u00e9dia para as suas equipas e ferramentas WFM?<\/h2>\n<\/div>\n\n\n\n
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Manter e melhorar a qualidade do servi\u00e7o em paralelo com o forte crescimento da base de clientes.<\/p>\n\n\n\n

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Otimizar a produtividade: uma gest\u00e3o rigorosa e a utiliza\u00e7\u00e3o de ferramentas WFM.<\/p>\n<\/div>\n\n\n\n

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Controlo efetivo da governa\u00e7\u00e3o do prestador de servi\u00e7os: boa colabora\u00e7\u00e3o e cumprimento dos compromissos.<\/p>\n<\/div>\n\n\n\n

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Recrutamento bem sucedido: integra\u00e7\u00e3o de novas fun\u00e7\u00f5es-chave para refor\u00e7ar as capacidades internas a longo prazo.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Porqu\u00ea escolher a OswegO para assegurar a transi\u00e7\u00e3o de gest\u00e3o e o alinhamento com as melhores pr\u00e1ticas dos seus servi\u00e7os ao cliente?<\/h2>\n<\/div>\n\n\n\n
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A experi\u00eancia de gest\u00e3o interina da OswegO para gerir fases cr\u00edticas de crescimento.<\/p>\n\n\n\n

Capacidade para estruturar e otimizar as opera\u00e7\u00f5es utilizando ferramentas adequadas de gest\u00e3o da for\u00e7a de trabalho.<\/p>\n<\/div>\n\n\n\n

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Comece agora!<\/h3>\n\n\n\n

Contacte-nos hoje para saber mais sobre os nossos servi\u00e7os de consultoria.<\/p>\n\n\n\n

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\u2198\ufe0e PARA MARCAR UMA CONSULTA<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Livro Branco<\/h3>\n\n\n\n

Descarregue o guia de casos de utiliza\u00e7\u00e3o do OswegO para descobrir exemplos concretos de como otimizar as suas opera\u00e7\u00f5es.<\/p>\n\n\n\n

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DESCARREGAR O LIVRO BRANCO<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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<\/p>","protected":false},"excerpt":{"rendered":"

L’audit op\u00e9rationnel et \u00e9conomique permet d’optimiser le service client et les centres de contact en identifiant des leviers de performance. En analysant plus de 250 points de contr\u00f4le, cette m\u00e9thodologie offre des recommandations concr\u00e8tes pour am\u00e9liorer la rentabilit\u00e9, r\u00e9duire les co\u00fbts et \u00e9tablir un plan d’action structur\u00e9 et prioris\u00e9.<\/p>","protected":false},"author":257993084,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-465","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"\nUse case : Management Services Financiers WFM - OswegO<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrir Use case : Management Services Financiers WFM avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oswego.eu\/pt\/use-case-management-services-financiers-wfm\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use case : Management Services Financiers WFM - 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