{"id":459,"date":"2024-11-24T16:57:26","date_gmt":"2024-11-24T15:57:26","guid":{"rendered":"https:\/\/oswego.eu\/?page_id=459"},"modified":"2024-11-29T12:56:12","modified_gmt":"2024-11-29T11:56:12","slug":"use-case-management-services-financiers-parcours-client","status":"publish","type":"page","link":"https:\/\/oswego.eu\/pt\/use-case-management-services-financiers-parcours-client\/","title":{"rendered":"Use case : Management Services Financiers Parcours client"},"content":{"rendered":"
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Reinventar a entrega ao cliente para o universo Blockchain<\/h2>\n\n\n\n

Como \u00e9 que a OswegO est\u00e1 a ajudar um unic\u00f3rnio tecnol\u00f3gico a transformar as suas opera\u00e7\u00f5es de cliente?<\/h1>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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QUAIS S\u00c3O AS EXPECTATIVAS DOS CLIENTES DOS UTILIZADORES DA CADEIA DE BLOCOS?<\/p>\n\n\n\n

Ao criar e ocupar temporariamente o cargo de Chefe de Entrega, OswegO conduziu a transforma\u00e7\u00e3o das opera\u00e7\u00f5es de clientes de uma empresa inovadora. A sua interven\u00e7\u00e3o reduziu drasticamente os tempos de processamento e permitiu a transfer\u00eancia de compet\u00eancias e melhores pr\u00e1ticas para as equipas.<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Quais s\u00e3o as carater\u00edsticas espec\u00edficas dos clientes do sector dos servi\u00e7os financeiros?<\/h2>\n<\/div>\n\n\n\n
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Contexto<\/h3>\n\n\n\n

Ap\u00f3s um trabalho de auditoria bem-sucedido, um unic\u00f3rnio franc\u00eas, pioneiro em solu\u00e7\u00f5es tecnol\u00f3gicas de blockchain e criptomoeda, confiou \u00e0 OswegO a implementa\u00e7\u00e3o do seu plano de a\u00e7\u00e3o. O objetivo era estruturar as jornadas dos clientes, refor\u00e7ar as rela\u00e7\u00f5es com os parceiros institucionais e otimizar as ferramentas existentes para garantir uma experi\u00eancia do cliente em conformidade com as elevadas expectativas do sector dos servi\u00e7os financeiros.<\/p>\n<\/div>\n\n\n\n

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Quest\u00f5es<\/h3>\n\n\n\n

Supervisionar a transforma\u00e7\u00e3o<\/strong> transac\u00e7\u00f5es de clientes.
Alinhamento de processos<\/strong> sobre as expectativas dos clientes institucionais.
Assegurar uma transfer\u00eancia sustent\u00e1vel <\/strong>compet\u00eancias no seio da organiza\u00e7\u00e3o.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Miss\u00e3o da Dire\u00e7\u00e3o da OswegO<\/h3>\n\n\n\n

A OswegO mobilizou um consultor com experi\u00eancia em opera\u00e7\u00f5es de clientes e solu\u00e7\u00f5es de cadeias de blocos para uma miss\u00e3o de seis meses. Eis as principais etapas da miss\u00e3o:<\/p>\n\n\n\n


Implementa\u00e7\u00e3o de novos percursos de clientes<\/strong> implementa\u00e7\u00e3o passo a passo dos percursos dos clientes identificados durante a auditoria inicial.
Refor\u00e7ar as rela\u00e7\u00f5es com os clientes <\/strong>Planear comit\u00e9s de acompanhamento regulares e colaborativos com clientes institucionais para co-construir futuras inova\u00e7\u00f5es tecnol\u00f3gicas e de marketing.
Ferramentas de otimiza\u00e7\u00e3o<\/strong> Reconfigurar a ferramenta de apoio ao cliente existente para gerir os pedidos de forma mais r\u00e1pida e exacta.<\/p>\n\n\n\n

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Descubra a gest\u00e3o da OswegO<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Quais s\u00e3o os resultados das viagens pragm\u00e1ticas dos clientes e da aquisi\u00e7\u00e3o de compet\u00eancias associadas?<\/h2>\n<\/div>\n\n\n\n
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Redu\u00e7\u00e3o dos prazos de tratamento: N\u00edveis em conformidade com as expectativas dos clientes institucionais.<\/p>\n\n\n\n

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Melhoria da satisfa\u00e7\u00e3o do cliente: governa\u00e7\u00e3o colaborativa e caminhos optimizados para o cliente.<\/p>\n<\/div>\n\n\n\n

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Refor\u00e7ar a fideliza\u00e7\u00e3o dos clientes: Consolidar as rela\u00e7\u00f5es com os principais clientes, refor\u00e7ando o seu compromisso com as solu\u00e7\u00f5es da empresa.<\/p>\n<\/div>\n\n\n\n

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Autonomia da equipa: Transfer\u00eancia bem sucedida de compet\u00eancias em ferramentas e processos, garantindo a continuidade operacional.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Porqu\u00ea escolher a OswegO para implementar novas jornadas do cliente?<\/h2>\n<\/div>\n\n\n\n
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A experi\u00eancia da OswegO na gest\u00e3o provis\u00f3ria de projectos complexos em ambientes exigentes.<\/p>\n\n\n\n

A capacidade de combinar a gest\u00e3o operacional, a otimiza\u00e7\u00e3o das ferramentas e o refor\u00e7o das compet\u00eancias.<\/p>\n<\/div>\n\n\n\n

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Comece agora!<\/h3>\n\n\n\n

Contacte-nos hoje para saber mais sobre os nossos servi\u00e7os de consultoria.<\/p>\n\n\n\n

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\u2198\ufe0e PARA MARCAR UMA CONSULTA<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Livro Branco<\/h3>\n\n\n\n

Descarregue o guia de casos de utiliza\u00e7\u00e3o do OswegO para descobrir exemplos concretos de como otimizar as suas opera\u00e7\u00f5es.<\/p>\n\n\n\n

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DESCARREGAR O LIVRO BRANCO<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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<\/p>","protected":false},"excerpt":{"rendered":"

L’audit op\u00e9rationnel et \u00e9conomique permet d’optimiser le service client et les centres de contact en identifiant des leviers de performance. En analysant plus de 250 points de contr\u00f4le, cette m\u00e9thodologie offre des recommandations concr\u00e8tes pour am\u00e9liorer la rentabilit\u00e9, r\u00e9duire les co\u00fbts et \u00e9tablir un plan d’action structur\u00e9 et prioris\u00e9.<\/p>","protected":false},"author":257993084,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"class_list":["post-459","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"\nUse case : Management Services Financiers Parcours client - OswegO<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrir Use case : Management Services Financiers Parcours client avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oswego.eu\/pt\/use-case-management-services-financiers-parcours-client\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use case : Management Services Financiers Parcours client - 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