{"id":444,"date":"2024-11-24T15:02:12","date_gmt":"2024-11-24T14:02:12","guid":{"rendered":"https:\/\/oswego.eu\/?page_id=444"},"modified":"2024-11-29T12:47:49","modified_gmt":"2024-11-29T11:47:49","slug":"use-case-management-environnement-energie","status":"publish","type":"page","link":"https:\/\/oswego.eu\/pt\/use-case-management-environnement-energie\/","title":{"rendered":"Use case : Management Environnement Energie"},"content":{"rendered":"
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TRANSFORMAR AS OPERA\u00c7\u00d5ES DOS CLIENTES DA AUDITORIA \u00c0 AC\u00c7\u00c3O<\/h2>\n\n\n\n

Como \u00e9 que a OswegO apoia o seu cliente na implementa\u00e7\u00e3o de um plano de a\u00e7\u00e3o para otimizar os percursos dos clientes?<\/h1>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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A TRANSI\u00c7\u00c3O ECOL\u00d3GICA PODE SER CONCILIADA COM OS DESAFIOS DAS RELA\u00c7\u00d5ES COM OS CLIENTES?<\/p>\n\n\n\n

A OswegO ajudou uma empresa de energia a gerir um plano de a\u00e7\u00e3o para a transforma\u00e7\u00e3o das suas opera\u00e7\u00f5es associado aos certificados de economia de energia (CEE).<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Como podemos desenvolver processos de modela\u00e7\u00e3o do percurso do cliente?<\/h2>\n<\/div>\n\n\n\n
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Contexto<\/h3>\n\n\n\n

Num mercado em r\u00e1pida mudan\u00e7a, uma importante empresa de energia recorreu \u00e0 OswegO para transformar as suas opera\u00e7\u00f5es. Ap\u00f3s uma auditoria inicial, era essencial lan\u00e7ar um plano de a\u00e7\u00e3o para melhorar as viagens dos clientes, garantir a conformidade regulamentar e otimizar o desempenho econ\u00f3mico.<\/p>\n<\/div>\n\n\n\n

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Quest\u00f5es<\/h3>\n\n\n\n

Implementa\u00e7\u00e3o do plano de a\u00e7\u00e3o<\/strong> mantendo a continuidade do servi\u00e7o.
Melhorar o desempenho operacional e econ\u00f3mico<\/strong>simplificando ao mesmo tempo o percurso do cliente.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Miss\u00e3o da Dire\u00e7\u00e3o da OswegO<\/h3>\n\n\n\n

A OswegO alargou o seu trabalho de auditoria com uma miss\u00e3o de gest\u00e3o<\/strong>ocupando temporariamente o cargo de Diretor de Opera\u00e7\u00f5es para coordenar as seguintes ac\u00e7\u00f5es:<\/p>\n\n\n\n


Gest\u00e3o de opera\u00e7\u00f5es<\/strong> Controlo di\u00e1rio para garantir a continuidade dos servi\u00e7os.
Relat\u00f3rios estrat\u00e9gicos<\/strong> Apoiar o Diretor-Geral na comunica\u00e7\u00e3o dos progressos \u00e0s partes interessadas.
Melhoria operacional<\/strong> Reduzir o tempo necess\u00e1rio para processar os pedidos dos clientes.
Jornadas do cliente conformes e sem descontinuidades<\/strong> Simplifica\u00e7\u00e3o e seguran\u00e7a dos processos cr\u00edticos.
Otimiza\u00e7\u00e3o econ\u00f3mica<\/strong> Implementa\u00e7\u00e3o de medidas para aumentar a margem bruta.
Governa\u00e7\u00e3o sustent\u00e1vel<\/strong> Criar um quadro estruturado para sustentar as melhorias.<\/p>\n\n\n\n

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Descubra a gest\u00e3o da OswegO<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Quais s\u00e3o os resultados da gest\u00e3o da mudan\u00e7a?<\/h2>\n<\/div>\n\n\n\n
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Redu\u00e7\u00e3o dos prazos de entrega: Os pedidos dos clientes s\u00e3o agora processados mais rapidamente.<\/p>\n\n\n\n

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Otimiza\u00e7\u00e3o econ\u00f3mica: Foi alcan\u00e7ado um aumento significativo da margem bruta.<\/p>\n<\/div>\n\n\n\n

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Refor\u00e7o da governa\u00e7\u00e3o: cria\u00e7\u00e3o de um quadro rigoroso para garantir um desempenho sustent\u00e1vel.<\/p>\n<\/div>\n\n\n\n

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Reempenhamento estrat\u00e9gico: A empresa-m\u00e3e renovou o seu apoio e investiu na empresa.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Porqu\u00ea escolher OswegO para a gest\u00e3o da mudan\u00e7a?<\/h2>\n<\/div>\n\n\n\n
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A experi\u00eancia da OswegO em gest\u00e3o operacional para garantir o sucesso de projectos complexos.<\/p>\n\n\n\n

Experi\u00eancia em ambientes regulamentados para simplificar os percursos dos clientes e otimizar os resultados.<\/p>\n<\/div>\n\n\n\n

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Comece agora!<\/h3>\n\n\n\n

Contacte-nos hoje para saber mais sobre os nossos servi\u00e7os de consultoria.<\/p>\n\n\n\n

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\u2198\ufe0e PARA MARCAR UMA CONSULTA<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Livro Branco<\/h3>\n\n\n\n

Descarregue o guia de casos de utiliza\u00e7\u00e3o do OswegO para descobrir exemplos concretos de como otimizar as suas opera\u00e7\u00f5es.<\/p>\n\n\n\n

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DESCARREGAR O LIVRO BRANCO<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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<\/p>","protected":false},"excerpt":{"rendered":"

L’audit op\u00e9rationnel et \u00e9conomique permet d’optimiser le service client et les centres de contact en identifiant des leviers de performance. En analysant plus de 250 points de contr\u00f4le, cette m\u00e9thodologie offre des recommandations concr\u00e8tes pour am\u00e9liorer la rentabilit\u00e9, r\u00e9duire les co\u00fbts et \u00e9tablir un plan d’action structur\u00e9 et prioris\u00e9.<\/p>","protected":false},"author":257993084,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-444","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"\nUse case : Management Environnement Energie - OswegO<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrir Use case : Management Environnement Energie avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oswego.eu\/pt\/use-case-management-environnement-energie\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use case : Management Environnement Energie - 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