{"id":440,"date":"2024-11-24T14:53:20","date_gmt":"2024-11-24T13:53:20","guid":{"rendered":"https:\/\/oswego.eu\/?page_id=440"},"modified":"2024-11-29T12:46:15","modified_gmt":"2024-11-29T11:46:15","slug":"use-case-audit-energie-parcours-client","status":"publish","type":"page","link":"https:\/\/oswego.eu\/pt\/use-case-audit-energie-parcours-client\/","title":{"rendered":"Use case : Audit Energie Parcours client"},"content":{"rendered":"
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SIMPLIFICAR O PERCURSO DO CLIENTE E OPTIMIZAR AS OPERA\u00c7\u00d5ES<\/h2>\n\n\n\n

Como \u00e9 que a OswegO ajuda uma empresa do sector da energia a satisfazer as exig\u00eancias da transi\u00e7\u00e3o ecol\u00f3gica?<\/h1>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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AS JORNADAS DO CLIENTE CONTINUAM A SER UM FACTOR DE DESEMPENHO?<\/p>\n\n\n\n

A OswegO ajudou um ator chave no sector da energia a auditar e otimizar as suas opera\u00e7\u00f5es relacionadas com os certificados de poupan\u00e7a de energia (CEE). Como resultado, os percursos dos clientes foram simplificados, os processos foram alinhados com as melhores pr\u00e1ticas e foram obtidos ganhos econ\u00f3micos imediatos gra\u00e7as a ganhos r\u00e1pidos.<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Como podemos desenvolver processos de modela\u00e7\u00e3o do percurso do cliente?<\/h2>\n<\/div>\n\n\n\n
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Contexto<\/h3>\n\n\n\n

No \u00e2mbito da transi\u00e7\u00e3o ecol\u00f3gica, uma empresa especializada na gest\u00e3o de certificados de economia de energia (CEE) desempenhava um papel crucial para ajudar os seus clientes a beneficiarem de vantagens fiscais. Estes processos complexos e regulamentados precisavam de ser revistos para garantir a fluidez, a conformidade e a efici\u00eancia interna.<\/p>\n<\/div>\n\n\n\n

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Quest\u00f5es<\/h3>\n\n\n\n

Simplificar o percurso do cliente<\/strong> respeitando simultaneamente as rigorosas restri\u00e7\u00f5es regulamentares.
Otimiza\u00e7\u00e3o dos processos internos<\/strong>alinhando-os com as melhores pr\u00e1ticas da ind\u00fastria para gerar ganhos econ\u00f3micos r\u00e1pidos.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Miss\u00e3o da OswegO Audit<\/h3>\n\n\n\n

Durante um m\u00eas, um consultor s\u00e9nior, sob a supervis\u00e3o de um diretor adjunto, efectuou uma auditoria aprofundada das opera\u00e7\u00f5es.<\/p>\n\n\n\n


Avalia\u00e7\u00e3o do percurso do cliente<\/strong> Identificar os pontos problem\u00e1ticos e propor solu\u00e7\u00f5es para os simplificar, respeitando os requisitos regulamentares.
An\u00e1lise de modelos operacionais e econ\u00f3micos<\/strong> Diagnosticar os processos existentes e explorar novas abordagens para melhorar a sua efici\u00eancia.
Plano de a\u00e7\u00e3o sincronizado<\/strong> Conceber um plano que alinhe as melhorias do percurso do cliente, os processos internos e a otimiza\u00e7\u00e3o econ\u00f3mica.<\/p>\n\n\n\n

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Descobrir a auditoria OswegO<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Quais s\u00e3o os resultados da consultoria em experi\u00eancia do cliente?<\/h2>\n<\/div>\n\n\n\n
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Melhoria da experi\u00eancia do cliente: Simplifica\u00e7\u00e3o das principais etapas para uma experi\u00eancia mais f\u00e1cil, apesar das restri\u00e7\u00f5es regulamentares.<\/p>\n\n\n\n

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Processos alinhados com as normas da ind\u00fastria: Ado\u00e7\u00e3o de pr\u00e1ticas operacionais para aumentar a fiabilidade e a efici\u00eancia.<\/p>\n<\/div>\n\n\n\n

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Otimiza\u00e7\u00e3o econ\u00f3mica: Implementa\u00e7\u00e3o de uma s\u00e9rie inicial de ganhos r\u00e1pidos, gerando poupan\u00e7as imediatas.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Porqu\u00ea escolher a OswegO para transformar as opera\u00e7\u00f5es dos seus clientes?<\/h2>\n<\/div>\n\n\n\n
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A capacidade da OswegO para gerir transforma\u00e7\u00f5es complexas \u00e0 escala internacional.<\/p>\n\n\n\n

Uma abordagem estruturada que combina a gest\u00e3o operacional, a gest\u00e3o da for\u00e7a de trabalho e o refor\u00e7o das compet\u00eancias de gest\u00e3o.<\/p>\n<\/div>\n\n\n\n

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Comece agora!<\/h3>\n\n\n\n

Contacte-nos hoje para saber mais sobre os nossos servi\u00e7os de consultoria.<\/p>\n\n\n\n

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\u2198\ufe0e PARA MARCAR UMA CONSULTA<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Livro Branco<\/h3>\n\n\n\n

Descarregue o guia de casos de utiliza\u00e7\u00e3o do OswegO para descobrir exemplos concretos de como otimizar as suas opera\u00e7\u00f5es.<\/p>\n\n\n\n

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DESCARREGAR O LIVRO BRANCO<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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<\/p>","protected":false},"excerpt":{"rendered":"

L’audit op\u00e9rationnel et \u00e9conomique permet d’optimiser le service client et les centres de contact en identifiant des leviers de performance. En analysant plus de 250 points de contr\u00f4le, cette m\u00e9thodologie offre des recommandations concr\u00e8tes pour am\u00e9liorer la rentabilit\u00e9, r\u00e9duire les co\u00fbts et \u00e9tablir un plan d’action structur\u00e9 et prioris\u00e9.<\/p>","protected":false},"author":257993084,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","footnotes":""},"class_list":["post-440","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"\nUse case : Audit Energie Parcours client - OswegO<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrir Use case : Audit Energie Parcours client avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oswego.eu\/pt\/use-case-audit-energie-parcours-client\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use case : Audit Energie Parcours client - 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