{"id":438,"date":"2024-11-24T14:45:58","date_gmt":"2024-11-24T13:45:58","guid":{"rendered":"https:\/\/oswego.eu\/?page_id=438"},"modified":"2024-11-29T12:44:44","modified_gmt":"2024-11-29T11:44:44","slug":"use-case-management-assurance-finance","status":"publish","type":"page","link":"https:\/\/oswego.eu\/pt\/use-case-management-assurance-finance\/","title":{"rendered":"Use case : Management Assurance Finance"},"content":{"rendered":"
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INTRODU\u00c7\u00c3O DE UMA NOVA GOVERNA\u00c7\u00c3O PARA AS OPERA\u00c7\u00d5ES DOS CLIENTES<\/h2>\n\n\n\n

Como \u00e9 que a OswegO est\u00e1 a ajudar uma empresa internacional a transformar e estabilizar as suas opera\u00e7\u00f5es com clientes?<\/h1>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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QUAIS S\u00c3O AS VANTAGENS DE UM PLANO DE TRANSFORMA\u00c7\u00c3O PERSONALIZADO?<\/p>\n\n\n\n

Ap\u00f3s o fracasso de um plano de transforma\u00e7\u00e3o anterior, uma companhia de seguros l\u00edder confiou \u00e0 OswegO a tarefa de finalizar e estabilizar as suas opera\u00e7\u00f5es com clientes em tr\u00eas pa\u00edses. <\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Como \u00e9 que os m\u00e9todos de gest\u00e3o dos recursos humanos podem apoiar a transforma\u00e7\u00e3o de uma empresa internacional?<\/h2>\n<\/div>\n\n\n\n
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Contexto<\/h3>\n\n\n\n

Uma grande companhia de seguros com opera\u00e7\u00f5es em Fran\u00e7a e Espanha estava a gerir actividades estrat\u00e9gicas de servi\u00e7o ao cliente, vendas e reten\u00e7\u00e3o atrav\u00e9s de centros de contacto em Fran\u00e7a, Marrocos e Tun\u00edsia. Ap\u00f3s o fracasso de um plano de transforma\u00e7\u00e3o anterior, a empresa enfrentava desafios complexos relacionados com a qualidade do servi\u00e7o, o desempenho operacional e a gest\u00e3o de equipas.<\/p>\n<\/div>\n\n\n\n

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Quest\u00f5es<\/h3>\n\n\n\n

Finalizar as transforma\u00e7\u00f5es necess\u00e1rias<\/strong> em termos de qualidade, desempenho e conformidade regulamentar.
Otimiza\u00e7\u00e3o dos processos Gest\u00e3o da for\u00e7a de trabalho<\/strong> e refor\u00e7ar a gest\u00e3o das compet\u00eancias.
Garantir transi\u00e7\u00e3o suave<\/strong> e a integra\u00e7\u00e3o bem sucedida de um novo Diretor de Opera\u00e7\u00f5es.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Miss\u00e3o da Dire\u00e7\u00e3o da OswegO<\/h3>\n\n\n\n

Durante tr\u00eas meses, um diretor adjunto<\/strong> A d'OswegO assumiu a gest\u00e3o das opera\u00e7\u00f5es para orientar as transforma\u00e7\u00f5es em tr\u00eas pa\u00edses.<\/p>\n\n\n\n


Gest\u00e3o da qualidade<\/strong> Refor\u00e7o dos processos para melhorar a satisfa\u00e7\u00e3o dos clientes.
Gest\u00e3o do desempenho<\/strong> Implementa\u00e7\u00e3o de pain\u00e9is de controlo e de indicadores precisos para otimizar os resultados.
Desenvolvimento de compet\u00eancias<\/strong> Forma\u00e7\u00e3o e acompanhamento dos gestores operacionais para refor\u00e7ar a sua lideran\u00e7a.
Conformidade regulamentar<\/strong> Revis\u00e3o das pr\u00e1ticas para garantir a conformidade com as normas locais e internacionais.
Gest\u00e3o da for\u00e7a de trabalho<\/strong> Otimiza\u00e7\u00e3o da previs\u00e3o e da gest\u00e3o dos recursos humanos.
Governa\u00e7\u00e3o das opera\u00e7\u00f5es<\/strong> Cria\u00e7\u00e3o de um quadro estruturado para coordenar as actividades \u00e0 escala internacional.<\/p>\n\n\n\n

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Descubra a gest\u00e3o da OswegO<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Quais s\u00e3o os resultados de um plano de transforma\u00e7\u00e3o do servi\u00e7o ao cliente em grande escala?<\/h2>\n<\/div>\n\n\n\n
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Estabiliza\u00e7\u00e3o dos indicadores sociais: redu\u00e7\u00e3o da rota\u00e7\u00e3o do pessoal e aumento do empenhamento dos trabalhadores.<\/p>\n\n\n\n

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Melhoria do desempenho das vendas e da qualidade do servi\u00e7o: n\u00edveis mais elevados de vendas e de satisfa\u00e7\u00e3o dos clientes.<\/p>\n<\/div>\n\n\n\n

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Refor\u00e7o dos processos de apoio: ado\u00e7\u00e3o de pr\u00e1ticas mais s\u00f3lidas para apoiar as opera\u00e7\u00f5es.<\/p>\n<\/div>\n\n\n\n

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Transi\u00e7\u00e3o bem sucedida: Integra\u00e7\u00e3o harmoniosa do novo Diretor de Opera\u00e7\u00f5es, assegurando a continuidade e a sustentabilidade das transforma\u00e7\u00f5es.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Porqu\u00ea escolher a OswegO para transformar as opera\u00e7\u00f5es dos seus clientes?<\/h2>\n<\/div>\n\n\n\n
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A capacidade da OswegO para gerir transforma\u00e7\u00f5es complexas \u00e0 escala internacional.<\/p>\n\n\n\n

Uma abordagem estruturada que combina a gest\u00e3o operacional, a gest\u00e3o da for\u00e7a de trabalho e o refor\u00e7o das compet\u00eancias de gest\u00e3o.<\/p>\n<\/div>\n\n\n\n

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Comece agora!<\/h3>\n\n\n\n

Contacte-nos hoje para saber mais sobre os nossos servi\u00e7os de consultoria.<\/p>\n\n\n\n

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\u2198\ufe0e PARA MARCAR UMA CONSULTA<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Livro Branco<\/h3>\n\n\n\n

Descarregue o guia de casos de utiliza\u00e7\u00e3o do OswegO para descobrir exemplos concretos de como otimizar as suas opera\u00e7\u00f5es.<\/p>\n\n\n\n

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DESCARREGAR O LIVRO BRANCO<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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<\/p>","protected":false},"excerpt":{"rendered":"

L’audit op\u00e9rationnel et \u00e9conomique permet d’optimiser le service client et les centres de contact en identifiant des leviers de performance. En analysant plus de 250 points de contr\u00f4le, cette m\u00e9thodologie offre des recommandations concr\u00e8tes pour am\u00e9liorer la rentabilit\u00e9, r\u00e9duire les co\u00fbts et \u00e9tablir un plan d’action structur\u00e9 et prioris\u00e9.<\/p>","protected":false},"author":257993084,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-438","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"\nUse case : Management Assurance Finance - OswegO<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrir Use case : Management Assurance Finance avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oswego.eu\/pt\/use-case-management-assurance-finance\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use case : Management Assurance Finance - 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