{"id":357,"date":"2024-11-23T22:04:33","date_gmt":"2024-11-23T21:04:33","guid":{"rendered":"https:\/\/oswego.eu\/?page_id=357"},"modified":"2024-11-29T12:33:35","modified_gmt":"2024-11-29T11:33:35","slug":"energie-formation","status":"publish","type":"page","link":"https:\/\/oswego.eu\/pt\/energie-formation\/","title":{"rendered":"Use case : Energie Formation"},"content":{"rendered":"
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REDEFINIR L’EXCELLENCE, TRANSFORMER LE B2C ENERGIE<\/h2>\n\n\n\n

Comment OswegO aide une organisation \u00e0 obtenir des certifications critiques et \u00e0 transformer sa qualit\u00e9 en levier de p\u00e9rennit\u00e9 ?<\/h1>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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LA QUALITE PEUT-ELLE DEVENIR UN MOTEUR DE LA TRANSFORMATION ?<\/p>\n\n\n\n

OswegO a permis \u00e0 une entit\u00e9 BtoC du secteur de l\u2019\u00e9nergie : le redressement de ses performances, l’obtention des certifications EN 15 838 et ISO, et la restauration des indicateurs cl\u00e9s pour assurer la p\u00e9rennit\u00e9 de sa satisfaction client.<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Quels sont les m\u00e9thodes de workforce management \u00e0 mettre en place ?<\/h2>\n<\/div>\n\n\n\n
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Contexto<\/h3>\n\n\n\n

Dans le secteur comp\u00e9titif de l\u2019\u00e9nergie, une organisation sp\u00e9cialis\u00e9e dans la relation client faisait face \u00e0 une situation critique. Les r\u00e9sultats d\u00e9grad\u00e9s des audits blancs (EN 15 838 et ISO) et des niveaux de qualit\u00e9 insuffisants mena\u00e7aient non seulement sa r\u00e9putation, mais aussi sa p\u00e9rennit\u00e9 sur un march\u00e9 exigeant.<\/p>\n<\/div>\n\n\n\n

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Quest\u00f5es<\/h3>\n\n\n\n

R\u00e9ussir les audits normatifs<\/strong> pour obtenir les certifications critiques EN 15 838 et ISO.
R\u00e9tablir une dynamique de qualit\u00e9 durable<\/strong>, pour transformer les performances op\u00e9rationnelles et regagner la confiance des clients.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Miss\u00e3o da Dire\u00e7\u00e3o da OswegO<\/h3>\n\n\n\n

OswegO est intervenu pendant six mois en gest\u00e3o<\/strong>, combinant expertise en qualit\u00e9, am\u00e9lioration continue et gestion des comp\u00e9tences. Gr\u00e2ce \u00e0 une approche m\u00e9thodique et collaborative, nous avons mis en place des leviers strat\u00e9giques :<\/p>\n\n\n\n


Ac\u00e7\u00f5es-chave realizadas :
Suivi hebdomadaire des KPI qualit\u00e9<\/strong> et formation pour un contr\u00f4le proactif.
Comit\u00e9s qualit\u00e9 mensuels<\/strong>, r\u00e9unissant tous les d\u00e9cideurs pour aligner les priorit\u00e9s et coordonner les actions.
R\u00e9vision compl\u00e8te du Plan Assurance Qualit\u00e9 (PAQ)<\/strong>, ainsi que la mise \u00e0 jour de la documentation pour r\u00e9pondre aux exigences normatives.
Gestion continue des comp\u00e9tences<\/strong>, int\u00e9grant un suivi mensuel des \u00e9quipes pour garantir une mont\u00e9e en puissance collective.
\u00c9laboration d\u2019un plan de formation pluriannuel<\/strong>, align\u00e9 sur les objectifs strat\u00e9giques et normatifs.<\/p>\n\n\n\n

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Descubra a gest\u00e3o da OswegO<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Les r\u00e9sultats de la certification dans un service client<\/h2>\n<\/div>\n\n\n\n
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Obtention des certifications normatives EN 15 838 et ISO, essentielles pour la p\u00e9rennit\u00e9 de l\u2019organisation.<\/p>\n\n\n\n

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Mobilisation accrue des \u00e9quipes, faisant de la qualit\u00e9 une priorit\u00e9 partag\u00e9e.<\/p>\n<\/div>\n\n\n\n

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Am\u00e9lioration tangible des indicateurs qualit\u00e9, tant sur le plan mesur\u00e9 que per\u00e7u, renfor\u00e7ant la satisfaction client.<\/p>\n<\/div>\n\n\n\n

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Plan structur\u00e9 de gestion des comp\u00e9tences, garantissant une mont\u00e9e en puissance durable.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Porqu\u00ea escolher a OswegO para ser certificado e garantir a acelera\u00e7\u00e3o das opera\u00e7\u00f5es dos seus clientes?<\/h2>\n<\/div>\n\n\n\n
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O impacto de uma abordagem integrada e estruturada para melhorar o desempenho da qualidade.<\/p>\n\n\n\n

A capacidade de transformar um desafio cr\u00edtico numa oportunidade de crescimento sustent\u00e1vel.<\/p>\n<\/div>\n\n\n\n

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Comece agora!<\/h3>\n\n\n\n

Contacte-nos hoje para saber mais sobre os nossos servi\u00e7os de consultoria.<\/p>\n\n\n\n

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\u2198\ufe0e PARA MARCAR UMA CONSULTA<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Livro Branco<\/h3>\n\n\n\n

Descarregue o guia de casos de utiliza\u00e7\u00e3o do OswegO para descobrir exemplos concretos de como otimizar as suas opera\u00e7\u00f5es.<\/p>\n\n\n\n

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DESCARREGAR O LIVRO BRANCO<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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<\/p>","protected":false},"excerpt":{"rendered":"

L’audit op\u00e9rationnel et \u00e9conomique permet d’optimiser le service client et les centres de contact en identifiant des leviers de performance. En analysant plus de 250 points de contr\u00f4le, cette m\u00e9thodologie offre des recommandations concr\u00e8tes pour am\u00e9liorer la rentabilit\u00e9, r\u00e9duire les co\u00fbts et \u00e9tablir un plan d’action structur\u00e9 et prioris\u00e9.<\/p>","protected":false},"author":257993084,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","footnotes":""},"class_list":["post-357","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"\nUse case : Energie Formation - OswegO<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrir Use case : Energie Formation avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oswego.eu\/pt\/energie-formation\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use case : Energie Formation - 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