{"id":293,"date":"2024-11-22T23:19:37","date_gmt":"2024-11-22T22:19:37","guid":{"rendered":"https:\/\/oswego.eu\/?page_id=293"},"modified":"2025-01-16T21:46:07","modified_gmt":"2025-01-16T20:46:07","slug":"services-financiers","status":"publish","type":"page","link":"https:\/\/oswego.eu\/pt\/services-financiers\/","title":{"rendered":"Servi\u00e7os financeiros"},"content":{"rendered":"
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\"centres<\/figure>\n<\/div>\n\n\n\n
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Transformar a experi\u00eancia do cliente para o futuro dos servi\u00e7os financeiros<\/h1>\n\n\n\n

Como otimizar o percurso do cliente e a inova\u00e7\u00e3o no centro da revolu\u00e7\u00e3o banc\u00e1ria.<\/p>\n\n\n\n

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MARCAR UMA CONSULTA<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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O sector dos servi\u00e7os financeiros est\u00e1 a passar por uma profunda mudan\u00e7a, marcada por uma digitaliza\u00e7\u00e3o acelerada e por expectativas crescentes em termos de personaliza\u00e7\u00e3o e sustentabilidade. <\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Quais s\u00e3o os desafios ambientais e econ\u00f3micos que os servi\u00e7os financeiros enfrentam?<\/h2>\n\n\n\n

Na OswegO, ajudamos as institui\u00e7\u00f5es financeiras a otimizar as suas jornadas de cliente, transformando os desafios econ\u00f3micos e regulamentares em oportunidades de crescimento sustent\u00e1vel. As nossas colabora\u00e7\u00f5es com l\u00edderes do sector permitem-nos observar de perto esta transforma\u00e7\u00e3o e identificar as melhores pr\u00e1ticas para nos mantermos competitivos num ambiente em constante evolu\u00e7\u00e3o.<\/p>\n<\/div>\n\n\n\n

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REGULAMENTOS<\/h3>\n\n\n\n

Confrontadas com mudan\u00e7as regulamentares complexas e expectativas dos clientes cada vez mais centradas na sustentabilidade, as institui\u00e7\u00f5es financeiras t\u00eam de adaptar as suas intera\u00e7\u00f5es. Para tal, s\u00e3o necess\u00e1rias compet\u00eancias especializadas e uma maior flexibilidade para integrar estas novas prioridades na sua estrat\u00e9gia para os clientes.<\/p>\n<\/div>\n\n\n\n

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RESPONSABILIDADE AMBIENTAL<\/h3>\n\n\n\n

A import\u00e2ncia crescente das preocupa\u00e7\u00f5es ambientais est\u00e1 a obrigar os intervenientes a oferecer produtos alinhados com valores sustent\u00e1veis. Esta transi\u00e7\u00e3o n\u00e3o \u00e9 apenas um desafio, mas tamb\u00e9m uma oportunidade para se destacar da multid\u00e3o.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Comece agora!<\/h3>\n\n\n\n

Contacte-nos hoje para saber mais sobre os nossos servi\u00e7os de consultoria em gest\u00e3o operacional.<\/p>\n\n\n\n

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\u2198\ufe0e PARA MARCAR UMA CONSULTA<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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A transforma\u00e7\u00e3o digital dos bancos estabelecidos e a ascens\u00e3o dos neobancos<\/h2>\n\n\n\n

Com 80 % dos franceses a consultar regularmente as suas contas atrav\u00e9s de plataformas online, a digitaliza\u00e7\u00e3o est\u00e1 a tornar-se a norma. As aplica\u00e7\u00f5es banc\u00e1rias est\u00e3o entre as ferramentas digitais mais utilizadas, o que refor\u00e7a a necessidade de as institui\u00e7\u00f5es oferecerem interfaces intuitivas e de elevado desempenho.<\/p>\n<\/div>\n\n\n\n

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Gest\u00e3o optimizada dos dados para compreender melhor as expectativas dos clientes<\/p>\n\n\n\n

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Opera\u00e7\u00f5es automatizadas, reduzindo custos e aumentando a velocidade do servi\u00e7o<\/p>\n<\/div>\n\n\n\n

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Uma experi\u00eancia de cliente sem falhas que cria lealdade<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Uma taxa de rotatividade alarmante para as institui\u00e7\u00f5es financeiras<\/h2>\n<\/div>\n\n\n\n
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A taxa de rotatividade no sector financeiro continua a ser elevada, com m\u00e9dias anuais que atingem 15 % na Europa e at\u00e9 25 % na Nova Zel\u00e2ndia. Em Fran\u00e7a, esta tend\u00eancia \u00e9 agravada pelas crises econ\u00f3micas, que levam os clientes a reconsiderar a sua escolha de prestador de servi\u00e7os. Para reduzir esta taxa, as empresas devem centrar-se numa experi\u00eancia de cliente personalizada e sem atritos, em que cada intera\u00e7\u00e3o contribua para a fideliza\u00e7\u00e3o.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Comece agora!<\/h3>\n\n\n\n

Contacte-nos hoje mesmo para saber mais sobre os nossos servi\u00e7os de consultoria do percurso do cliente.<\/p>\n\n\n\n

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\u2198\ufe0e PARA MARCAR UMA CONSULTA<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Como \u00e9 que os centros de atendimento telef\u00f3nico e os BPO podem responder a esta procura?<\/h2>\n<\/div>\n\n\n\n
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Os centros de contacto e os BPO desempenham um papel estrat\u00e9gico no sector financeiro. Ao externalizarem determinadas opera\u00e7\u00f5es, as institui\u00e7\u00f5es beneficiam de :<\/p>\n\n\n\n

flexibilidade operacional face \u00e0s varia\u00e7\u00f5es da procura<\/p>\n\n\n\n

redu\u00e7\u00e3o de custos, nomeadamente em per\u00edodos de grande atividade ou de altera\u00e7\u00f5es regulamentares<\/p>\n\n\n\n

melhor gest\u00e3o dos per\u00edodos de ponta, mantendo um servi\u00e7o de qualidade<\/p>\n<\/div>\n\n\n\n

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A IA ser\u00e1 o catalisador da transforma\u00e7\u00e3o digital dos servi\u00e7os financeiros<\/h2>\n\n\n\n

Acreditamos firmemente que a intelig\u00eancia artificial (IA) \u00e9 a chave para transformar os percursos dos clientes nos servi\u00e7os financeiros.<\/p>\n<\/div>\n\n\n\n

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AUTOMA\u00c7\u00c3O INTELIGENTE<\/h3>\n\n\n\n

A IA simplifica as intera\u00e7\u00f5es atrav\u00e9s da automatiza\u00e7\u00e3o de processos repetitivos, permitindo que os consultores se concentrem em miss\u00f5es de elevado valor acrescentado.<\/p>\n\n\n\n

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MAIOR PERSONALIZA\u00c7\u00c3O<\/h3>\n\n\n\n

Ao integrar os dados dos clientes, a IA pode fornecer diagn\u00f3sticos e recomenda\u00e7\u00f5es personalizados.<\/p>\n<\/div>\n\n\n\n

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MAIOR EFICI\u00caNCIA<\/h3>\n\n\n\n

As ferramentas baseadas em IA fornecem uma vis\u00e3o geral do desempenho, facilitando os ajustes em tempo real.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Colocar em dia uma lacuna estrat\u00e9gica<\/h2>\n<\/div>\n\n\n\n
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Transformar e otimizar a transforma\u00e7\u00e3o de um centro de contacto e de um back office<\/h3>\n\n\n\n

Trabalhando com uma divis\u00e3o de clientes de um operador financeiro franc\u00eas, analis\u00e1mos as raz\u00f5es de um atraso nos objectivos de vendas. A nossa equipa assumiu a gest\u00e3o transit\u00f3ria das opera\u00e7\u00f5es de vendas, ao mesmo tempo que implementou processos centrados na otimiza\u00e7\u00e3o do percurso do cliente.<\/p>\n\n\n\n

 
O objetivo foi alcan\u00e7ado no final do ano, demonstrando como uma abordagem centrada no cliente pode corrigir rapidamente uma trajet\u00f3ria e gerar resultados tang\u00edveis. A qualidade percebida foi significativamente melhorada e os processos internos foram optimizados.
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\u2198\ufe0e Para saber mais<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Formar as equipas nas melhores pr\u00e1ticas agora<\/h3>\n\n\n\n

Envolva os seus empregados em programas de forma\u00e7\u00e3o personalizados para os ajudar a adquirir as compet\u00eancias e os m\u00e9todos da excel\u00eancia operacional.<\/p>\n\n\n\n

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\u2198\ufe0e DESCUBRA O DRIVING RANGE DA OSWEGO ACADEMY<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Preparar o caminho para uma nova experi\u00eancia de servi\u00e7os financeiros<\/h2>\n\n\n\n

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A experi\u00eancia do cliente \u00e9, mais do que nunca, uma alavanca estrat\u00e9gica para o sector banc\u00e1rio. Ao tirar partido da digitaliza\u00e7\u00e3o, da IA e de percursos de cliente personalizados e sem descontinuidades, as institui\u00e7\u00f5es podem n\u00e3o s\u00f3 satisfazer as expectativas actuais, mas tamb\u00e9m antecipar as necessidades futuras.<\/p>\n\n\n\n

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Na OswegO, orgulhamo-nos de apoiar os nossos clientes nesta transforma\u00e7\u00e3o, oferecendo-lhes solu\u00e7\u00f5es \u00e0 medida.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Conversas OswegO<\/h3>\n\n\n\n

Descubra todas as quest\u00f5es envolvidas numa auditoria das rela\u00e7\u00f5es e do servi\u00e7o ao cliente nas empresas.<\/p>\n\n\n\n

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ACEDER AO PODCAST<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Livro Branco<\/h3>\n\n\n\n

Explore o contexto e os desafios da experi\u00eancia do cliente de A a Z descarregando os nossos documentos t\u00e9cnicos.<\/p>\n\n\n\n

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DESCARREGAR O LIVRO BRANCO<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Le secteur des services financiers \u00e9volue rapidement, confront\u00e9 \u00e0 une digitalisation accrue et \u00e0 des attentes clients renforc\u00e9es en mati\u00e8re de personnalisation et de durabilit\u00e9. OswegO aide les institutions \u00e0 optimiser leur exp\u00e9rience client face aux d\u00e9fis r\u00e9glementaires et environnementaux, tout en int\u00e9grant des solutions d’intelligence artificielle pour am\u00e9liorer leur efficacit\u00e9 et fid\u00e9lit\u00e9.<\/p>","protected":false},"author":257993084,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","footnotes":""},"class_list":["post-293","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"\nServices Financiers - OswegO<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrir Services Financiers avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oswego.eu\/pt\/services-financiers\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Services Financiers - OswegO\" \/>\n<meta property=\"og:description\" content=\"D\u00e9couvrir Services Financiers avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/oswego.eu\/pt\/services-financiers\/\" \/>\n<meta property=\"og:site_name\" content=\"OswegO\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-16T20:46:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/oswego.eu\/wp-content\/uploads\/2024\/11\/oo_card_41.png?w=618\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo estimado de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\\\/\\\/oswego.eu\\\/services-financiers\\\/\",\"url\":\"https:\\\/\\\/oswego.eu\\\/services-financiers\\\/\",\"name\":\"Services Financiers - 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