{"version":"1.0","provider_name":"OswegO","provider_url":"https:\/\/oswego.eu\/pt","author_name":"olivier2931e5968b","author_url":"https:\/\/oswego.eu\/pt\/author\/olivier2931e5968b\/","title":"L\u2019Exp\u00e9rience Client Inclusive : Chaque Client Compte - OswegO","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"VnilGCgXHC\"><a href=\"https:\/\/oswego.eu\/pt\/2025\/05\/07\/lexperience-client-inclusive-chaque-client-compte\/\">L\u2019Exp\u00e9rience Client Inclusive : Chaque Client Compte<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/oswego.eu\/pt\/2025\/05\/07\/lexperience-client-inclusive-chaque-client-compte\/embed\/#?secret=VnilGCgXHC\" width=\"600\" height=\"338\" title=\"&#8220;L\u2019Exp\u00e9rience Client Inclusive : Chaque Client Compte&#8221; &#8212; OswegO\" data-secret=\"VnilGCgXHC\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/oswego.eu\/wp-includes\/js\/wp-embed.min.js\n<\/script>","thumbnail_url":"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/oo_portrait_8.png?fit=319%2C478&ssl=1","thumbnail_width":319,"thumbnail_height":478,"description":"L\u2019exp\u00e9rience client inclusive\u00a0va au-del\u00e0 de l\u2019exp\u00e9rience client classique. Elle exige une\u00a0approche plus pr\u00e9cise et plus attentive\u00a0aux besoins sp\u00e9cifiques de chaque client, notamment ceux issus de groupes minoritaires. Objectif :\u00a0Garantir \u00e0 chacun une\u00a0exp\u00e9rience fluide et satisfaisante, sans laisser personne en marge. Point de D\u00e9part : L\u2019Exp\u00e9rience Client L\u2019exp\u00e9rience client\u00a0regroupe toutes les\u00a0interactions entre un client et une [&hellip;]"}