{"version":"1.0","provider_name":"OswegO","provider_url":"https:\/\/oswego.eu\/pt","author_name":"olivier2931e5968b","author_url":"https:\/\/oswego.eu\/pt\/author\/olivier2931e5968b\/","title":"BPO versus IA ? Entrez dans le match de l'exp\u00e9rience client - OswegO","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"thZr64OqNZ\"><a href=\"https:\/\/oswego.eu\/pt\/2025\/03\/02\/bpo-pilier-ou-poids-mort-de-lexperience-client\/\">BPO versus IA? Entrar no jogo da experi\u00eancia do cliente<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/oswego.eu\/pt\/2025\/03\/02\/bpo-pilier-ou-poids-mort-de-lexperience-client\/embed\/#?secret=thZr64OqNZ\" width=\"600\" height=\"338\" title=\"&#8220;BPO versus IA ? Entrez dans le match de l&rsquo;exp\u00e9rience client&#8221; &#8212; OswegO\" data-secret=\"thZr64OqNZ\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/oswego.eu\/wp-includes\/js\/wp-embed.min.js\n<\/script>","thumbnail_url":"https:\/\/oswego.eu\/wp-content\/uploads\/2024\/11\/oo_portrait_27.png","thumbnail_width":319,"thumbnail_height":478,"description":"L'externalisation des op\u00e9rations client, bien que toujours strat\u00e9gique, est mise \u00e0 l'\u00e9preuve par l'essor de l'intelligence artificielle (IA). Les entreprises doivent adopter un mod\u00e8le hybride qui combine la technologie et le facteur humain pour maximiser l'exp\u00e9rience client. L'humain demeure crucial dans les interactions sensibles, tandis que l'IA g\u00e8re les t\u00e2ches simples."}