{"version":"1.0","provider_name":"OswegO","provider_url":"https:\/\/oswego.eu\/pt","author_name":"olivier2931e5968b","author_url":"https:\/\/oswego.eu\/pt\/author\/olivier2931e5968b\/","title":"Digitalisation du Service Client : Vers un T\u00e9l\u00e9conseiller Augment\u00e9 - OswegO","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"zFGUXfRrNo\"><a href=\"https:\/\/oswego.eu\/pt\/2025\/02\/19\/digitalisation-du-service-client-vers-un-teleconseiller-augmente\/\">Digitalisation du Service Client : Vers un T\u00e9l\u00e9conseiller Augment\u00e9<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/oswego.eu\/pt\/2025\/02\/19\/digitalisation-du-service-client-vers-un-teleconseiller-augmente\/embed\/#?secret=zFGUXfRrNo\" width=\"600\" height=\"338\" title=\"&#8220;Digitalisation du Service Client : Vers un T\u00e9l\u00e9conseiller Augment\u00e9&#8221; &#8212; OswegO\" data-secret=\"zFGUXfRrNo\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/oswego.eu\/wp-includes\/js\/wp-embed.min.js\n<\/script>","thumbnail_url":"https:\/\/oswego.eu\/wp-content\/uploads\/2024\/12\/image.png","thumbnail_width":1024,"thumbnail_height":768,"description":"Le t\u00e9l\u00e9conseiller augment\u00e9 combine intelligence artificielle et expertise humaine pour transformer la relation client. Bien que l'IA am\u00e9liore l'efficacit\u00e9, des d\u00e9fis subsistent concernant la compr\u00e9hension et l'empathie. Ce mod\u00e8le hybride pourrait \u00e9voluer vers une plus grande adoption de l'IA, tout en pr\u00e9servant l'interaction humaine essentielle pour la satisfaction client."}