{"id":711,"date":"2024-11-27T17:08:13","date_gmt":"2024-11-27T16:08:13","guid":{"rendered":"https:\/\/oswego.eu\/?page_id=711"},"modified":"2024-11-27T17:08:13","modified_gmt":"2024-11-27T16:08:13","slug":"blog","status":"publish","type":"page","link":"https:\/\/oswego.eu\/en\/blog\/","title":{"rendered":"Blog"},"content":{"rendered":"<div class=\"wp-block-group alignfull has-global-padding is-content-justification-center is-layout-constrained wp-container-core-group-is-layout-7cd794a2 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:calc( 0.5 * var(--wp--style--root--padding-right, var(--wp--custom--gap--horizontal)));padding-right:var(--wp--style--root--padding-right, var(--wp--custom--gap--horizontal));padding-bottom:calc( 0.5 * var(--wp--style--root--padding-right, var(--wp--custom--gap--horizontal)));padding-left:var(--wp--style--root--padding-left, var(--wp--custom--gap--horizontal))\">\n<div style=\"height:var(--wp--preset--spacing--20)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-d9b62eb1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-f9cd94f0 wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<h2 class=\"wp-block-heading has-contrast-2-color has-text-color has-link-color wp-elements-096e91040df651a8071695d55b3d8188\">OswegO Blog<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<p class=\"wp-block-paragraph\">What is an augmented teleconsultant? What's the link between B2B customer experience and brand equity? How will CX Management and Customer Tech redefine our interactions?<br>Find out the answers to these and many other questions.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--20)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-global-padding is-content-justification-center is-layout-constrained wp-container-core-group-is-layout-7cd794a2 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:calc( 0.5 * var(--wp--style--root--padding-right, var(--wp--custom--gap--horizontal)));padding-right:var(--wp--style--root--padding-right, var(--wp--custom--gap--horizontal));padding-bottom:calc( 0.5 * var(--wp--style--root--padding-right, var(--wp--custom--gap--horizontal)));padding-left:var(--wp--style--root--padding-left, var(--wp--custom--gap--horizontal))\">\n<div data-wp-context=\"{}\" data-wp-interactive=\"core\/query\" data-wp-key=\"9\" data-wp-router-region=\"query-9\" class=\"wp-block-query alignwide is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"columns-3 wp-block-post-template is-layout-grid wp-container-core-post-template-is-layout-6180ff1b wp-block-post-template-is-layout-grid\"><li data-wp-key=\"post-template-item-2947\" class=\"wp-block-post post-2947 post type-post status-publish format-standard hentry category-uncategorized tag-academy tag-competences tag-ressources-humaines\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-6de75a8e wp-block-group-is-layout-constrained\"><h3 class=\"has-text-align-left no-underline wp-block-post-title has-medium-font-size\"><a href=\"https:\/\/oswego.eu\/en\/2026\/01\/06\/pourquoi-les-formats-courts-simposent-dans-la-montee-en-competence-des-managers-de-lexperience-client\/\" target=\"_self\" >Pourquoi les formats courts s\u2019imposent dans la mont\u00e9e en comp\u00e9tence des managers de l\u2019Exp\u00e9rience Client<\/a><\/h3>\n\n<div class=\"wp-block-post-date has-small-font-size\"><time datetime=\"2026-01-06T12:27:41+01:00\">January 6, 2026<\/time><\/div><\/div>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--20)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<\/li><li data-wp-key=\"post-template-item-2908\" class=\"wp-block-post post-2908 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorized tag-academy tag-ressources-humaines\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><figure style=\"aspect-ratio:4\/3;\" class=\"wp-block-post-featured-image\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"1278\" height=\"328\" src=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/11\/THIERRY-CHAMOUTON-EXPERT-INSPIRATEUR.png?resize=1278%2C328&#038;ssl=1\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Portrait de Thierry Chamouton, expert et inspirateur de l\u2019OswegO Academy OnLine, sur fond noir avec bande rouge\" style=\"width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/11\/THIERRY-CHAMOUTON-EXPERT-INSPIRATEUR.png?w=1278&amp;ssl=1 1278w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/11\/THIERRY-CHAMOUTON-EXPERT-INSPIRATEUR.png?resize=300%2C77&amp;ssl=1 300w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/11\/THIERRY-CHAMOUTON-EXPERT-INSPIRATEUR.png?resize=1024%2C263&amp;ssl=1 1024w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/11\/THIERRY-CHAMOUTON-EXPERT-INSPIRATEUR.png?resize=768%2C197&amp;ssl=1 768w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/11\/THIERRY-CHAMOUTON-EXPERT-INSPIRATEUR.png?resize=18%2C5&amp;ssl=1 18w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" data-attachment-id=\"2909\" data-permalink=\"https:\/\/oswego.eu\/en\/thierry-chamouton-expert-inspirateur\/\" data-orig-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/11\/THIERRY-CHAMOUTON-EXPERT-INSPIRATEUR.png?fit=1278%2C328&amp;ssl=1\" data-orig-size=\"1278,328\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"hierry Chamouton \u2013 Expert &amp;#038; Inspirateur OswegO Academy\" data-image-description=\"&lt;p&gt;Bandeau d\u2019accueil de l\u2019article \u201cThierry Chamouton, inspirateur de l\u2019OswegO Academy OnLine\u201d, consacr\u00e9 au management et \u00e0 la formation des managers de l\u2019exp\u00e9rience client. L\u2019image pr\u00e9sente Thierry Chamouton, expert et inspirateur, sur fond noir avec liser\u00e9 rouge, identit\u00e9 visuelle d\u2019OswegO. Ce visuel illustre la collaboration entre OswegO Academy OnLine et Thierry Chamouton autour du programme \u201cManagement &amp;#038; le Professeur Chamouton\u201d.&lt;\/p&gt;\" data-image-caption=\"&lt;p&gt;Thierry Chamouton, figure du management et de la relation client, inspirateur du programme \u201cManagement &amp;#038; le Professeur Chamouton\u201d.&lt;\/p&gt;\" data-large-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/11\/THIERRY-CHAMOUTON-EXPERT-INSPIRATEUR.png?fit=1024%2C263&amp;ssl=1\" \/><\/figure>\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-6de75a8e wp-block-group-is-layout-constrained\"><h3 class=\"has-text-align-left no-underline wp-block-post-title has-medium-font-size\"><a href=\"https:\/\/oswego.eu\/en\/2025\/11\/12\/thierry-chamouton-leader-de-lexperience-client-et-inspirateur-de-loswego-academy-online\/\" target=\"_self\" >Thierry Chamouton, Leader de l&rsquo;exp\u00e9rience client et inspirateur de l\u2019OswegO Academy OnLine<\/a><\/h3>\n\n<div class=\"wp-block-post-date has-small-font-size\"><time datetime=\"2025-11-12T01:00:00+01:00\">November 12, 2025<\/time><\/div><\/div>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--20)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<\/li><li data-wp-key=\"post-template-item-2700\" class=\"wp-block-post post-2700 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorized tag-europe tag-parcours-client tag-tourisme\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><figure style=\"aspect-ratio:4\/3;\" class=\"wp-block-post-featured-image\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"319\" height=\"478\" src=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/oo_portrait_28.png?resize=319%2C478&#038;ssl=1\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Intelligent Assistant un assistant op\u00e9rationnel sur l\u2019exp\u00e9rience client\" style=\"width:100%;height:100%;object-fit:cover;\" data-attachment-id=\"1171\" data-permalink=\"https:\/\/oswego.eu\/en\/oo_portrait_28\/\" data-orig-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/oo_portrait_28.png?fit=319%2C478&amp;ssl=1\" data-orig-size=\"319,478\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"oo_portrait_28\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/oo_portrait_28.png?fit=319%2C478&amp;ssl=1\" \/><\/figure>\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-6de75a8e wp-block-group-is-layout-constrained\"><h3 class=\"has-text-align-left no-underline wp-block-post-title has-medium-font-size\"><a href=\"https:\/\/oswego.eu\/en\/2025\/09\/08\/%f0%9f%9a%86-innsbruck-%e2%86%92-florence-9-heures-3-trains-une-europe-a-traverser\/\" target=\"_self\" >\ud83d\ude86 Innsbruck \u2192 Florence : 9 heures, 3 trains, une Europe \u00e0 traverser<\/a><\/h3>\n\n<div class=\"wp-block-post-date has-small-font-size\"><time datetime=\"2025-09-08T10:13:47+02:00\">September 8, 2025<\/time><\/div><\/div>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--20)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<\/li><li data-wp-key=\"post-template-item-2570\" class=\"wp-block-post post-2570 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorized tag-europe tag-parcours-client tag-tourisme\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><figure style=\"aspect-ratio:4\/3;\" class=\"wp-block-post-featured-image\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"1920\" height=\"1280\" src=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/shridhar-gupta-dZxQn4VEv2M-unsplash.jpg?resize=1920%2C1280&#038;ssl=1\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/shridhar-gupta-dZxQn4VEv2M-unsplash.jpg?w=1920&amp;ssl=1 1920w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/shridhar-gupta-dZxQn4VEv2M-unsplash.jpg?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/shridhar-gupta-dZxQn4VEv2M-unsplash.jpg?resize=1024%2C683&amp;ssl=1 1024w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/shridhar-gupta-dZxQn4VEv2M-unsplash.jpg?resize=768%2C512&amp;ssl=1 768w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/shridhar-gupta-dZxQn4VEv2M-unsplash.jpg?resize=1536%2C1024&amp;ssl=1 1536w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/shridhar-gupta-dZxQn4VEv2M-unsplash.jpg?resize=18%2C12&amp;ssl=1 18w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" data-attachment-id=\"2469\" data-permalink=\"https:\/\/oswego.eu\/en\/academy-cx\/shridhar-gupta-dzxqn4vev2m-unsplash\/\" data-orig-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/shridhar-gupta-dZxQn4VEv2M-unsplash.jpg?fit=1920%2C1280&amp;ssl=1\" data-orig-size=\"1920,1280\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"shridhar-gupta-dZxQn4VEv2M-unsplash\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/shridhar-gupta-dZxQn4VEv2M-unsplash.jpg?fit=1024%2C683&amp;ssl=1\" \/><\/figure>\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-6de75a8e wp-block-group-is-layout-constrained\"><h3 class=\"has-text-align-left no-underline wp-block-post-title has-medium-font-size\"><a href=\"https:\/\/oswego.eu\/en\/2025\/08\/29\/%f0%9f%9a%86-berlin-%e2%86%92-prague\/\" target=\"_self\" >\ud83d\ude86 Berlin \u2192 Prague<\/a><\/h3>\n\n<div class=\"wp-block-post-date has-small-font-size\"><time datetime=\"2025-08-29T11:34:10+02:00\">August 29, 2025<\/time><\/div><\/div>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--20)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<\/li><li data-wp-key=\"post-template-item-2560\" class=\"wp-block-post post-2560 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorized tag-europe tag-parcours-client tag-tourisme\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><figure style=\"aspect-ratio:4\/3;\" class=\"wp-block-post-featured-image\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"319\" height=\"886\" src=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/oo_vertical_7.png?resize=319%2C886&#038;ssl=1\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Utilisation d\u2019un appareil intelligent, exemple concret de transformation digitale\" style=\"width:100%;height:100%;object-fit:cover;\" data-attachment-id=\"1084\" data-permalink=\"https:\/\/oswego.eu\/en\/oo_vertical_7\/\" data-orig-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/oo_vertical_7.png?fit=319%2C886&amp;ssl=1\" data-orig-size=\"319,886\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"oo_vertical_7\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/oo_vertical_7.png?fit=319%2C886&amp;ssl=1\" \/><\/figure>\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-6de75a8e wp-block-group-is-layout-constrained\"><h3 class=\"has-text-align-left no-underline wp-block-post-title has-medium-font-size\"><a href=\"https:\/\/oswego.eu\/en\/2025\/08\/19\/%f0%9f%9a%89-amsterdam-%e2%86%92-berlin\/\" target=\"_self\" >\ud83d\ude89 Amsterdam \u2192 Berlin<\/a><\/h3>\n\n<div class=\"wp-block-post-date has-small-font-size\"><time datetime=\"2025-08-19T11:04:17+02:00\">August 19, 2025<\/time><\/div><\/div>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--20)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<\/li><li data-wp-key=\"post-template-item-2501\" class=\"wp-block-post post-2501 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorized tag-europe tag-parcours-client tag-tourisme\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><figure style=\"aspect-ratio:4\/3;\" class=\"wp-block-post-featured-image\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"1920\" height=\"1280\" src=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/shridhar-gupta-dZxQn4VEv2M-unsplash.jpg?resize=1920%2C1280&#038;ssl=1\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/shridhar-gupta-dZxQn4VEv2M-unsplash.jpg?w=1920&amp;ssl=1 1920w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/shridhar-gupta-dZxQn4VEv2M-unsplash.jpg?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/shridhar-gupta-dZxQn4VEv2M-unsplash.jpg?resize=1024%2C683&amp;ssl=1 1024w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/shridhar-gupta-dZxQn4VEv2M-unsplash.jpg?resize=768%2C512&amp;ssl=1 768w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/shridhar-gupta-dZxQn4VEv2M-unsplash.jpg?resize=1536%2C1024&amp;ssl=1 1536w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/shridhar-gupta-dZxQn4VEv2M-unsplash.jpg?resize=18%2C12&amp;ssl=1 18w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" data-attachment-id=\"2469\" data-permalink=\"https:\/\/oswego.eu\/en\/academy-cx\/shridhar-gupta-dzxqn4vev2m-unsplash\/\" data-orig-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/shridhar-gupta-dZxQn4VEv2M-unsplash.jpg?fit=1920%2C1280&amp;ssl=1\" data-orig-size=\"1920,1280\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"shridhar-gupta-dZxQn4VEv2M-unsplash\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/shridhar-gupta-dZxQn4VEv2M-unsplash.jpg?fit=1024%2C683&amp;ssl=1\" \/><\/figure>\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-6de75a8e wp-block-group-is-layout-constrained\"><h3 class=\"has-text-align-left no-underline wp-block-post-title has-medium-font-size\"><a href=\"https:\/\/oswego.eu\/en\/2025\/08\/09\/berlin-carrefour-de-lhistoire-europeenne\/\" target=\"_self\" >Berlin, carrefour de l\u2019Histoire europ\u00e9enne<\/a><\/h3>\n\n<div class=\"wp-block-post-date has-small-font-size\"><time datetime=\"2025-08-09T10:54:00+02:00\">August 9, 2025<\/time><\/div><\/div>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--20)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<\/li><\/ul>\n\n\n<div style=\"height:var(--wp--preset--spacing--10)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<nav class=\"wp-block-query-pagination is-content-justification-space-between is-layout-flex wp-container-core-query-pagination-is-layout-4dea2dca wp-block-query-pagination-is-layout-flex\" aria-label=\"Pagination\">\n\n\n<a data-wp-key=\"query-pagination-next\" data-wp-on--click=\"core\/query::actions.navigate\" data-wp-on--mouseenter=\"core\/query::actions.prefetch\" data-wp-watch=\"core\/query::callbacks.prefetch\" href=\"\/en\/wp-json\/wp\/v2\/pages\/711?query-9-page=2\" class=\"wp-block-query-pagination-next\">Next Page<\/a>\n<\/nav><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-global-padding is-content-justification-center is-layout-constrained wp-container-core-group-is-layout-a1ed1993 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--style--root--padding-right, var(--wp--custom--gap--horizontal));padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--style--root--padding-left, var(--wp--custom--gap--horizontal))\">\n<div style=\"height:var(--wp--preset--spacing--20)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-63947d21 wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading alignwide has-text-align-center\">Subscribe<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Enter your e-mail address below to receive updates.<\/p>\n\n\n\n<div style=\"height:8px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-jetpack-subscriptions__supports-newline wp-block-jetpack-subscriptions\">\n\t\t<div>\n\t\t\t<div>\n\t\t\t\t<div>\n\t\t\t\t\t<p >\n\t\t\t\t\t\t<a href=\"https:\/\/oswego.eu\/en\/?post_type=page&#038;p=711\" style=\"font-size: 16px;padding: 15px 23px 15px 23px;margin: 0; margin-left: 10px;border-radius: 0px;border-width: 1px; background-color: #113AF5; color: #FFFFFF; text-decoration: none; white-space: nowrap; margin-left: 0\">Subscribe<\/a>\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div><\/div>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--20)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>OswegO Blog Qu&rsquo;est-ce qu&rsquo;un t\u00e9l\u00e9conseiller augment\u00e9 ? Quel lien entre l&rsquo;exp\u00e9rience client B2B et la brand equity ? Comment le CX Management et le Customer Tech vont red\u00e9finir nos interactions ?D\u00e9couvrez la r\u00e9ponse \u00e0 ces questions et bien d&rsquo;autres. Souscrire Saisissez votre adresse e-mail ci-apr\u00e8s pour recevoir des mises \u00e0 jour.<\/p>","protected":false},"author":257993084,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","footnotes":""},"class_list":["post-711","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Blog - OswegO<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrir Blog avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l&#039;exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oswego.eu\/en\/blog\/\" \/>\n<link rel=\"next\" href=\"https:\/\/oswego.eu\/blog\/711?query-9-page=2\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Blog - OswegO\" \/>\n<meta property=\"og:description\" content=\"D\u00e9couvrir Blog avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l&#039;exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/oswego.eu\/en\/blog\/\" \/>\n<meta property=\"og:site_name\" content=\"OswegO\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\\\/\\\/oswego.eu\\\/blog\\\/\",\"url\":\"https:\\\/\\\/oswego.eu\\\/blog\\\/\",\"name\":\"Blog - OswegO\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/oswego.eu\\\/#website\"},\"datePublished\":\"2024-11-27T16:08:13+00:00\",\"description\":\"D\u00e9couvrir Blog avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/oswego.eu\\\/blog\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/oswego.eu\\\/blog\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/oswego.eu\\\/blog\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/oswego.eu\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Blog\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/oswego.eu\\\/#website\",\"url\":\"https:\\\/\\\/oswego.eu\\\/\",\"name\":\"OswegO\",\"description\":\"Conseil en op\u00e9rations et exp\u00e9rience client\",\"publisher\":{\"@id\":\"https:\\\/\\\/oswego.eu\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/oswego.eu\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/oswego.eu\\\/#organization\",\"name\":\"OswegO\",\"url\":\"https:\\\/\\\/oswego.eu\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/oswego.eu\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/oswego.eu\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/oswego_logo_white.png?fit=4800%2C1200&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/oswego.eu\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/oswego_logo_white.png?fit=4800%2C1200&ssl=1\",\"width\":4800,\"height\":1200,\"caption\":\"OswegO\"},\"image\":{\"@id\":\"https:\\\/\\\/oswego.eu\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/company\\\/oswego-eu\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Blog - OswegO","description":"D\u00e9couvrir Blog avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/oswego.eu\/en\/blog\/","next":"https:\/\/oswego.eu\/blog\/711?query-9-page=2","og_locale":"en_US","og_type":"article","og_title":"Blog - OswegO","og_description":"D\u00e9couvrir Blog avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.","og_url":"https:\/\/oswego.eu\/en\/blog\/","og_site_name":"OswegO","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["WebPage","FAQPage"],"@id":"https:\/\/oswego.eu\/blog\/","url":"https:\/\/oswego.eu\/blog\/","name":"Blog - OswegO","isPartOf":{"@id":"https:\/\/oswego.eu\/#website"},"datePublished":"2024-11-27T16:08:13+00:00","description":"D\u00e9couvrir Blog avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.","breadcrumb":{"@id":"https:\/\/oswego.eu\/blog\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/oswego.eu\/blog\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/oswego.eu\/blog\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/oswego.eu\/"},{"@type":"ListItem","position":2,"name":"Blog"}]},{"@type":"WebSite","@id":"https:\/\/oswego.eu\/#website","url":"https:\/\/oswego.eu\/","name":"OswegO","description":"Conseil en op\u00e9rations et exp\u00e9rience client","publisher":{"@id":"https:\/\/oswego.eu\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/oswego.eu\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/oswego.eu\/#organization","name":"OswegO","url":"https:\/\/oswego.eu\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/oswego.eu\/#\/schema\/logo\/image\/","url":"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/01\/oswego_logo_white.png?fit=4800%2C1200&ssl=1","contentUrl":"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/01\/oswego_logo_white.png?fit=4800%2C1200&ssl=1","width":4800,"height":1200,"caption":"OswegO"},"image":{"@id":"https:\/\/oswego.eu\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/oswego-eu\/"]}]}},"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/PgbXGF-bt","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/oswego.eu\/en\/wp-json\/wp\/v2\/pages\/711","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oswego.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oswego.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oswego.eu\/en\/wp-json\/wp\/v2\/users\/257993084"}],"replies":[{"embeddable":true,"href":"https:\/\/oswego.eu\/en\/wp-json\/wp\/v2\/comments?post=711"}],"version-history":[{"count":2,"href":"https:\/\/oswego.eu\/en\/wp-json\/wp\/v2\/pages\/711\/revisions"}],"predecessor-version":[{"id":714,"href":"https:\/\/oswego.eu\/en\/wp-json\/wp\/v2\/pages\/711\/revisions\/714"}],"wp:attachment":[{"href":"https:\/\/oswego.eu\/en\/wp-json\/wp\/v2\/media?parent=711"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}