{"id":494,"date":"2024-11-25T17:40:40","date_gmt":"2024-11-25T16:40:40","guid":{"rendered":"https:\/\/oswego.eu\/?page_id=494"},"modified":"2024-11-29T13:40:28","modified_gmt":"2024-11-29T12:40:28","slug":"uses-cases","status":"publish","type":"page","link":"https:\/\/oswego.eu\/en\/uses-cases\/","title":{"rendered":"Uses Cases"},"content":{"rendered":"
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Se d\u00e9finir dans la mise en oeuvre de nos savoir-faire et exp\u00e9riences<\/h1>\n\n\n\n

Les uses cases d’OswegO retracent la mobilisation de nos expertises m\u00e9tiers et sectorielles dans l’application de nos pratiques : Audit, Management, PMO et Academy.<\/p>\n<\/div>\n\n\n\n

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S\u00e9curiser vos op\u00e9rations, optimiser vos r\u00e9sultats<\/h3>\n\n\n\n

#Audit<\/p>\n\n\n\n

#Assurance<\/p>\n\n\n\n

#Workforce Management<\/p>\n<\/div>\n\n\n\n

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R\u00e9inventer la t\u00e9l\u00e9vente pour garantir le succ\u00e8s<\/h3>\n\n\n\n

#Management<\/p>\n\n\n\n

#BPO<\/p>\n\n\n\n

#Management Op\u00e9rationnel<\/p>\n<\/div>\n\n\n\n

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Transformer la relation client en levier de croissance<\/h3>\n\n\n\n

#Academy<\/p>\n\n\n\n

#T\u00e9l\u00e9coms<\/p>\n\n\n\n

#Parcours client<\/p>\n<\/div>\n\n\n\n

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Faire de l’exp\u00e9rience client en \u00e9nergie un exemple<\/h3>\n\n\n\n

#Management<\/p>\n\n\n\n

#Energie<\/p>\n\n\n\n

#Management op\u00e9rationnel<\/p>\n<\/div>\n\n\n\n

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Red\u00e9finir l’excellence, r\u00e9inventer le B2C \u00e9nergie<\/h3>\n\n\n\n

#Academy<\/p>\n\n\n\n

#Energie<\/p>\n\n\n\n

#Quality monitoring<\/p>\n<\/div>\n\n\n\n

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Accompagner un acteur de l’environnement vers la r\u00e9ussite<\/h3>\n\n\n\n

#PMO<\/p>\n\n\n\n

#Energie<\/p>\n\n\n\n

#Gestion des comp\u00e9tences<\/p>\n<\/div>\n\n\n\n

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Am\u00e9liorer l’exp\u00e9rience client : synergies entre le digital et l’efficacit\u00e9 op\u00e9rationnelle<\/h3>\n\n\n\n

#PMO<\/p>\n\n\n\n

#Assurance<\/p>\n\n\n\n

#Parcours client<\/p>\n<\/div>\n\n\n\n

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Piloter la performance pour booster les op\u00e9rations client dans l’\u00e9nergie<\/h3>\n\n\n\n

#Academy<\/p>\n\n\n\n

#Energie<\/p>\n\n\n\n

#Workforce Management<\/p>\n<\/div>\n\n\n\n

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Mettre \u00e0 niveau le mod\u00e8le op\u00e9rationnel d’un centre de contact<\/h3>\n\n\n\n

#Audit<\/p>\n\n\n\n

#BPO<\/p>\n\n\n\n

#Ressources humaines<\/p>\n<\/div>\n\n\n\n

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Structurer une impl\u00e9mentation strat\u00e9gique dans l’oc\u00e9an indien<\/h3>\n\n\n\n

#PMO<\/p>\n\n\n\n

#BPO<\/p>\n\n\n\n

#Management op\u00e9rationnel<\/p>\n<\/div>\n\n\n\n

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Redynamiser les op\u00e9rations via l’optimisation d’un centre de contact et back office<\/h3>\n\n\n\n

#Management<\/p>\n\n\n\n

#BPO<\/p>\n\n\n\n

#Parcours client<\/p>\n<\/div>\n\n\n\n

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Mettre \u00e0 niveau le mod\u00e8le op\u00e9rationnel d’un centre de contact<\/h3>\n\n\n\n

#Management<\/p>\n\n\n\n

#Assurance<\/p>\n\n\n\n

#Quality monitoring<\/p>\n<\/div>\n\n\n\n

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Simplifier les parcours client et optimiser les op\u00e9rations<\/h3>\n\n\n\n

#Audit<\/p>\n\n\n\n

#Energie<\/p>\n\n\n\n

#Quality monitoring<\/p>\n<\/div>\n\n\n\n

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Redynamiser les op\u00e9rations via l’optimisation d’un centre de contact et back office<\/h3>\n\n\n\n

#Management<\/p>\n\n\n\n

#Energie<\/p>\n\n\n\n

#Parcours client<\/p>\n<\/div>\n\n\n\n

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Piloter la transformation d’un d\u00e9ploiement externalis\u00e9<\/h3>\n\n\n\n

#PMO<\/p>\n\n\n\n

#BPO<\/p>\n\n\n\n

#Quality monitoring<\/p>\n<\/div>\n\n\n\n

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Structurer la gouvernance des op\u00e9rations externalis\u00e9es<\/h3>\n\n\n\n

#PMO<\/p>\n\n\n\n

#Services Financiers<\/p>\n\n\n\n

#Parcours client<\/p>\n<\/div>\n\n\n\n

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Monter en comp\u00e9tences pour assurer un pilotage d’excellence<\/h3>\n\n\n\n

#Academy<\/p>\n\n\n\n

#Assurance<\/p>\n\n\n\n

#Workforce Management<\/p>\n<\/div>\n\n\n\n

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Structurer les parcours clients pour rendre possible l’omnicanalit\u00e9<\/h3>\n\n\n\n

#PMO<\/p>\n\n\n\n

#Care<\/p>\n\n\n\n

#Parcours client<\/p>\n<\/div>\n\n\n\n

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Transformer les parcours client pour r\u00e9pondre aux standards des services financiers<\/h3>\n\n\n\n

#Management<\/p>\n\n\n\n

#E-Commerce<\/p>\n\n\n\n

#Quality monitoring<\/p>\n<\/div>\n\n\n\n

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Monter en comp\u00e9tences pour assurer un pilotage d’excellence<\/h3>\n\n\n\n

#Management<\/p>\n\n\n\n

#Services Financiers<\/p>\n\n\n\n

#Workforce Management<\/p>\n<\/div>\n\n\n\n

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Accompagner la croissance d’un service client grand public<\/h3>\n\n\n\n

#PMO<\/p>\n\n\n\n

#Services Financiers<\/p>\n\n\n\n

#Parcours client<\/p>\n<\/div>\n\n\n\n

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Structurer la gouvernance et optimiser le workforce management<\/h3>\n\n\n\n

#Management<\/p>\n\n\n\n

#Services financiers<\/p>\n\n\n\n

#Gestion des comp\u00e9tences<\/p>\n<\/div>\n\n\n\n

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R\u00e9inventer et optimiser la gouvernance d’un centre de contact et back-office<\/h3>\n\n\n\n

#Management<\/p>\n\n\n\n

#T\u00e9l\u00e9coms<\/p>\n\n\n\n

#Workforce Management<\/p>\n<\/div>\n\n\n\n

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Am\u00e9liorer le service client et instaurer une gouvernance optimis\u00e9e<\/h3>\n\n\n\n

#PMO<\/p>\n\n\n\n

#T\u00e9l\u00e9coms<\/p>\n\n\n\n

#Management op\u00e9rationnel<\/p>\n<\/div>\n\n\n\n

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Elever les comp\u00e9tences manag\u00e9riales et renforcer le niveau des op\u00e9rations<\/h3>\n\n\n\n

#Academy<\/p>\n\n\n\n

#Energie<\/p>\n\n\n\n

#Management op\u00e9rationnel<\/p>\n<\/div>\n\n\n\n

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R\u00e9inventer et optimiser la gouvernance d’un centre de contact et back-office<\/h3>\n\n\n\n

#PMO<\/p>\n\n\n\n

#Care<\/p>\n\n\n\n

#Ressources humaines<\/p>\n<\/div>\n\n\n\n

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R\u00e9v\u00e9ler les axes d’am\u00e9lioration dans les op\u00e9rations client<\/h3>\n\n\n\n

#Audit<\/p>\n\n\n\n

#Care<\/p>\n\n\n\n

#Management op\u00e9rationnel<\/p>\n<\/div>\n\n\n\n

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Acqu\u00e9rir les comp\u00e9tences d’un management performant et align\u00e9<\/h3>\n\n\n\n

#Academy<\/p>\n\n\n\n

#Care<\/p>\n\n\n\n

#Gestion des comp\u00e9tences<\/p>\n<\/div>\n\n\n\n

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Livre Blanc<\/h3>\n\n\n\n

T\u00e9l\u00e9charger le guide des user cases d\u2019OswegO pour d\u00e9couvrir des exemples concrets d\u2019optimisation de vos op\u00e9rations.<\/p>\n\n\n\n

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T\u00c9L\u00c9CHARGER LE LIVRE BLANC<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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\"\"<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

L’audit op\u00e9rationnel et \u00e9conomique permet d’optimiser le service client et les centres de contact en identifiant des leviers de performance. En analysant plus de 250 points de contr\u00f4le, cette m\u00e9thodologie offre des recommandations concr\u00e8tes pour am\u00e9liorer la rentabilit\u00e9, r\u00e9duire les co\u00fbts et \u00e9tablir un plan d’action structur\u00e9 et prioris\u00e9.<\/p>","protected":false},"author":257993084,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-494","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"\nUses Cases - OswegO<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrir Uses Cases avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oswego.eu\/en\/uses-cases\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Uses Cases - 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