{"id":481,"date":"2024-11-24T18:26:20","date_gmt":"2024-11-24T17:26:20","guid":{"rendered":"https:\/\/oswego.eu\/?page_id=481"},"modified":"2024-11-29T13:15:33","modified_gmt":"2024-11-29T12:15:33","slug":"use-case-pmo-rh-care","status":"publish","type":"page","link":"https:\/\/oswego.eu\/en\/use-case-pmo-rh-care\/","title":{"rendered":"Use case : PMO RH Care"},"content":{"rendered":"
\n
\n
\n
\"\"<\/span>
\n

REALISER LA CARTOGRAPHIE DES PROCESSUS RH POUR OPTIMISER LE PARCOURS PATIENT<\/h2>\n\n\n\n

Comment OswegO accompagne une entreprise sp\u00e9cialis\u00e9e dans la MedTech pour \u00e9clairer sa prise de d\u00e9cision ?<\/h1>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n
\n
\n
\n
\n

COMMENT ADAPTER LA GOUVERNANCE DES OPERATIONS AUX ENJEUX TECHNOLOGIQUES ?<\/p>\n\n\n\n

Face \u00e0 des enjeux critiques de gestion des flux patients, d\u2019int\u00e9gration de solutions vocales interactives et de paiements \u00e0 distance, une entreprise a sollicit\u00e9 OswegO pour accompagner sa nouvelle directrice de l\u2019exp\u00e9rience patient.<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

<\/div>\n\n\n\n
\n
\n

Quelle gestion de projet mettre en oeuvre pour garantir la satisfaction client et assurer la s\u00e9curisation des donn\u00e9es patient ?<\/h2>\n<\/div>\n\n\n\n
\n
\n

Contexte<\/h3>\n\n\n\n

Dans le secteur des solutions technologiques pour les parcours patients, une entreprise a r\u00e9cemment nomm\u00e9 une nouvelle directrice de l\u2019exp\u00e9rience patient et de l\u2019innovation. \u00c0 peine arriv\u00e9e, elle devait traiter des d\u00e9cisions urgentes li\u00e9es \u00e0 la gestion des flux patients, la modernisation des outils d\u2019interaction vocale et la mise en conformit\u00e9 des paiements \u00e0 distance. Ces sujets n\u00e9cessitaient une expertise op\u00e9rationnelle rapide pour garantir l\u2019efficacit\u00e9 des solutions et le respect des r\u00e9glementations, en particulier la RGPD.<\/p>\n<\/div>\n\n\n\n

\n
\n
\n
\n

Enjeux<\/h3>\n\n\n\n

Accompagner la prise de d\u00e9cisions strat\u00e9giques<\/strong> sur des sujets critiques pour le parcours patient.
Garantir la conformit\u00e9 r\u00e9glementaire<\/strong>, notamment en mati\u00e8re de gestion des donn\u00e9es personnelles.
Optimiser les solutions technologiques propos\u00e9es pour maximiser leur impact et leur efficacit\u00e9.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
\n
\n
\n

Mission d’OswegO PMO<\/h3>\n\n\n\n

OswegO a mobilis\u00e9 un directeur associ\u00e9 pour piloter cette mission structur\u00e9e en trois \u00e9tapes principales :<\/p>\n\n\n\n


Gestion des flux patients<\/strong> : auditer les solutions omnicanales pour proposer une recommendation et aider dans la n\u00e9gociation des termes contractuels.
Int\u00e9gration d’une solution de serveur vocal interactif <\/strong>: assurer la conformit\u00e9 RGPD et optimiser les fonctionnalit\u00e9s de routage pour maximiser l’efficacit\u00e9 op\u00e9rationnelle.
Gestion de paiements \u00e0 distance<\/strong> : conseiller sur les protocoles compatibles avec la s\u00e9curit\u00e9 des donn\u00e9es patient et valider les solutions capables de garantir la confidentialit\u00e9 r\u00e9glementaire.<\/p>\n\n\n\n

\n
D\u00e9couvrir OswegO PMO<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\"\"<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n
\n
\n

Quels sont les r\u00e9sultats de la s\u00e9lection rigoureuse d’une solution pour le parcours patient ?<\/h2>\n<\/div>\n\n\n\n
\n
\n
\"\"<\/figure>\n<\/div>\n\n\n\n
\n
\"\"<\/figure>\n\n\n\n

Prise en main rapide : Le client a pu d\u00e9marrer l\u2019impl\u00e9mentation des solutions sans retard.<\/p>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n

Collaboration efficace : Coordination r\u00e9ussie entre les \u00e9quipes internes, la direction juridique et les fournisseurs technologiques.<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n

Recommandations solides : Solutions int\u00e9grant les contraintes r\u00e9glementaires, culturelles et technologiques.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

<\/div>\n\n\n\n
\n
\n

Pourquoi choisir OswegO dans la s\u00e9lection et la contractualisation de vos prestataires technologiques ?<\/h2>\n<\/div>\n\n\n\n
\n
\n

Une expertise en optimisation des parcours clients et patients dans des environnements complexes.<\/p>\n\n\n\n

Une capacit\u00e9 \u00e0 proposer des recommandations applicables et conformes aux exigences r\u00e9glementaires et op\u00e9rationnelles.<\/p>\n<\/div>\n\n\n\n

\n
\n
\n
\n
\n
\n

Start now!<\/h3>\n\n\n\n

Contactez nous aujourd\u2019hui en apprendre d’avantage sur nos offres de conseil.<\/p>\n\n\n\n

\n
\u2198\ufe0e TO MAKE AN APPOINTMENT<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\"\"<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n
\n
\n
\n
\n
\n

Livre Blanc<\/h3>\n\n\n\n

T\u00e9l\u00e9charger le guide des user cases d\u2019OswegO pour d\u00e9couvrir des exemples concrets d\u2019optimisation de vos op\u00e9rations.<\/p>\n\n\n\n

\n
T\u00c9L\u00c9CHARGER LE LIVRE BLANC<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\"\"<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

L’audit op\u00e9rationnel et \u00e9conomique permet d’optimiser le service client et les centres de contact en identifiant des leviers de performance. En analysant plus de 250 points de contr\u00f4le, cette m\u00e9thodologie offre des recommandations concr\u00e8tes pour am\u00e9liorer la rentabilit\u00e9, r\u00e9duire les co\u00fbts et \u00e9tablir un plan d’action structur\u00e9 et prioris\u00e9.<\/p>","protected":false},"author":257993084,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","footnotes":""},"class_list":["post-481","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"\nUse case : PMO RH Care - OswegO<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrir Use case : PMO RH Care avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oswego.eu\/en\/use-case-pmo-rh-care\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use case : PMO RH Care - OswegO\" \/>\n<meta property=\"og:description\" content=\"D\u00e9couvrir Use case : PMO RH Care avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/oswego.eu\/en\/use-case-pmo-rh-care\/\" \/>\n<meta property=\"og:site_name\" content=\"OswegO\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-29T12:15:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/oswego.eu\/wp-content\/uploads\/2024\/11\/brooke-cagle-vdmh1pmdawa-unsplash.jpg?w=1024\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\\\/\\\/oswego.eu\\\/use-case-pmo-rh-care\\\/\",\"url\":\"https:\\\/\\\/oswego.eu\\\/use-case-pmo-rh-care\\\/\",\"name\":\"Use case : PMO RH Care - OswegO\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/oswego.eu\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/oswego.eu\\\/use-case-pmo-rh-care\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/oswego.eu\\\/use-case-pmo-rh-care\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/oswego.eu\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/brooke-cagle-vdmh1pmdawa-unsplash.jpg?w=1024\",\"datePublished\":\"2024-11-24T17:26:20+00:00\",\"dateModified\":\"2024-11-29T12:15:33+00:00\",\"description\":\"D\u00e9couvrir Use case : PMO RH Care avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/oswego.eu\\\/use-case-pmo-rh-care\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/oswego.eu\\\/use-case-pmo-rh-care\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/oswego.eu\\\/use-case-pmo-rh-care\\\/#primaryimage\",\"url\":\"https:\\\/\\\/oswego.eu\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/brooke-cagle-vdmh1pmdawa-unsplash.jpg?w=1024\",\"contentUrl\":\"https:\\\/\\\/oswego.eu\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/brooke-cagle-vdmh1pmdawa-unsplash.jpg?w=1024\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/oswego.eu\\\/use-case-pmo-rh-care\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/oswego.eu\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Use case : PMO RH Care\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/oswego.eu\\\/#website\",\"url\":\"https:\\\/\\\/oswego.eu\\\/\",\"name\":\"OswegO\",\"description\":\"Conseil en op\u00e9rations et exp\u00e9rience client\",\"publisher\":{\"@id\":\"https:\\\/\\\/oswego.eu\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/oswego.eu\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/oswego.eu\\\/#organization\",\"name\":\"OswegO\",\"url\":\"https:\\\/\\\/oswego.eu\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/oswego.eu\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/oswego.eu\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/oswego_logo_white.png?fit=4800%2C1200&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/oswego.eu\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/oswego_logo_white.png?fit=4800%2C1200&ssl=1\",\"width\":4800,\"height\":1200,\"caption\":\"OswegO\"},\"image\":{\"@id\":\"https:\\\/\\\/oswego.eu\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/company\\\/oswego-eu\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Use case : PMO RH Care - OswegO","description":"D\u00e9couvrir Use case : PMO RH Care avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/oswego.eu\/en\/use-case-pmo-rh-care\/","og_locale":"en_US","og_type":"article","og_title":"Use case : PMO RH Care - OswegO","og_description":"D\u00e9couvrir Use case : PMO RH Care avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.","og_url":"https:\/\/oswego.eu\/en\/use-case-pmo-rh-care\/","og_site_name":"OswegO","article_modified_time":"2024-11-29T12:15:33+00:00","og_image":[{"url":"https:\/\/oswego.eu\/wp-content\/uploads\/2024\/11\/brooke-cagle-vdmh1pmdawa-unsplash.jpg?w=1024","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["WebPage","FAQPage"],"@id":"https:\/\/oswego.eu\/use-case-pmo-rh-care\/","url":"https:\/\/oswego.eu\/use-case-pmo-rh-care\/","name":"Use case : PMO RH Care - OswegO","isPartOf":{"@id":"https:\/\/oswego.eu\/#website"},"primaryImageOfPage":{"@id":"https:\/\/oswego.eu\/use-case-pmo-rh-care\/#primaryimage"},"image":{"@id":"https:\/\/oswego.eu\/use-case-pmo-rh-care\/#primaryimage"},"thumbnailUrl":"https:\/\/oswego.eu\/wp-content\/uploads\/2024\/11\/brooke-cagle-vdmh1pmdawa-unsplash.jpg?w=1024","datePublished":"2024-11-24T17:26:20+00:00","dateModified":"2024-11-29T12:15:33+00:00","description":"D\u00e9couvrir Use case : PMO RH Care avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.","breadcrumb":{"@id":"https:\/\/oswego.eu\/use-case-pmo-rh-care\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/oswego.eu\/use-case-pmo-rh-care\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/oswego.eu\/use-case-pmo-rh-care\/#primaryimage","url":"https:\/\/oswego.eu\/wp-content\/uploads\/2024\/11\/brooke-cagle-vdmh1pmdawa-unsplash.jpg?w=1024","contentUrl":"https:\/\/oswego.eu\/wp-content\/uploads\/2024\/11\/brooke-cagle-vdmh1pmdawa-unsplash.jpg?w=1024"},{"@type":"BreadcrumbList","@id":"https:\/\/oswego.eu\/use-case-pmo-rh-care\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/oswego.eu\/"},{"@type":"ListItem","position":2,"name":"Use case : PMO RH Care"}]},{"@type":"WebSite","@id":"https:\/\/oswego.eu\/#website","url":"https:\/\/oswego.eu\/","name":"OswegO","description":"Conseil en op\u00e9rations et exp\u00e9rience client","publisher":{"@id":"https:\/\/oswego.eu\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/oswego.eu\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/oswego.eu\/#organization","name":"OswegO","url":"https:\/\/oswego.eu\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/oswego.eu\/#\/schema\/logo\/image\/","url":"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/01\/oswego_logo_white.png?fit=4800%2C1200&ssl=1","contentUrl":"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/01\/oswego_logo_white.png?fit=4800%2C1200&ssl=1","width":4800,"height":1200,"caption":"OswegO"},"image":{"@id":"https:\/\/oswego.eu\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/oswego-eu\/"]}]}},"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/PgbXGF-7L","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/oswego.eu\/en\/wp-json\/wp\/v2\/pages\/481","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oswego.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oswego.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oswego.eu\/en\/wp-json\/wp\/v2\/users\/257993084"}],"replies":[{"embeddable":true,"href":"https:\/\/oswego.eu\/en\/wp-json\/wp\/v2\/comments?post=481"}],"version-history":[{"count":4,"href":"https:\/\/oswego.eu\/en\/wp-json\/wp\/v2\/pages\/481\/revisions"}],"predecessor-version":[{"id":1427,"href":"https:\/\/oswego.eu\/en\/wp-json\/wp\/v2\/pages\/481\/revisions\/1427"}],"wp:attachment":[{"href":"https:\/\/oswego.eu\/en\/wp-json\/wp\/v2\/media?parent=481"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}