{"id":459,"date":"2024-11-24T16:57:26","date_gmt":"2024-11-24T15:57:26","guid":{"rendered":"https:\/\/oswego.eu\/?page_id=459"},"modified":"2024-11-29T12:56:12","modified_gmt":"2024-11-29T11:56:12","slug":"use-case-management-services-financiers-parcours-client","status":"publish","type":"page","link":"https:\/\/oswego.eu\/en\/use-case-management-services-financiers-parcours-client\/","title":{"rendered":"Use case : Management Services Financiers Parcours client"},"content":{"rendered":"
\n
\n
\n
\"\"<\/span>
\n

R\u00e9inventer lE Delivery Client POUR l\u2019Univers Blockchain<\/h2>\n\n\n\n

Comment OswegO accompagne une licorne de la Tech dans la transformation de ses op\u00e9rations client ?<\/h1>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n
\n
\n
\n
\n

QUELLES SONT LES ATTENTES CLIENT DES UTILISATEURS DE LA BLOCKCHAIN ?<\/p>\n\n\n\n

En cr\u00e9ant et occupant temporairement le poste de Head of Delivery, OswegO a pilot\u00e9 la transformation des op\u00e9rations clients d\u2019une entreprise innovante. Son intervention \u00e0 r\u00e9duit drastiquement les d\u00e9lais de traitement et permis de transf\u00e9rer les comp\u00e9tences et meilleures pratiques aux \u00e9quipes.<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

<\/div>\n\n\n\n
\n
\n

Quels sont les sp\u00e9cificit\u00e9s des typologies de client du secteur des services financiers ?<\/h2>\n<\/div>\n\n\n\n
\n
\n

Contexte<\/h3>\n\n\n\n

Suite \u00e0 une mission d\u2019audit r\u00e9ussie, une licorne fran\u00e7aise, pionni\u00e8re des solutions technologiques dans la blockchain et les cryptomonnaies, a confi\u00e9 \u00e0 OswegO la mise en \u0153uvre de son plan d\u2019action. L\u2019objectif \u00e9tait de structurer les parcours clients, de renforcer les relations avec les partenaires institutionnels, et d\u2019optimiser les outils existants pour garantir une exp\u00e9rience client conforme aux attentes \u00e9lev\u00e9es du secteur des services financiers.<\/p>\n<\/div>\n\n\n\n

\n
\n
\n
\n

Enjeux<\/h3>\n\n\n\n

Superviser la transformation<\/strong> des op\u00e9rations clients.
Aligner les processus<\/strong> sur les attentes des clients institutionnels.
Assurer un transfert durable <\/strong>des comp\u00e9tences au sein de l\u2019organisation.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
\n
\n
\n

Mission d’OswegO Management<\/h3>\n\n\n\n

OswegO a mobilis\u00e9 un consultant expert en op\u00e9rations clients et en solutions blockchain pour une mission de six mois. Voici les \u00e9tapes cl\u00e9s de l\u2019intervention :<\/p>\n\n\n\n


Mise en oeuvre des nouveaux parcours client<\/strong> : assurer le step-by-step de l’impl\u00e9mentation des parcours clients identifi\u00e9s lors de l’audit initial.
Renforcement de la relation client <\/strong>: planifier des comit\u00e9s de suivi r\u00e9guliers et collaboratifs avec les clients institutionnels pour co-construire les prochaines innovations technologiques et marketing.
Optimisation des outils<\/strong> : Re-param\u00e9trer l’outil de support client existant pour g\u00e9rer les demandes plus rapidement et pr\u00e9cis\u00e8ment.<\/p>\n\n\n\n

\n
D\u00e9couvrir OswegO Management<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\"\"<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n
\n
\n

Quels sont les r\u00e9sultats de parcours clients pragmatiques et de l’acquisition de comp\u00e9tences associ\u00e9es ?<\/h2>\n<\/div>\n\n\n\n
\n
\n
\"\"<\/figure>\n<\/div>\n\n\n\n
\n
\"\"<\/figure>\n\n\n\n

R\u00e9duction des d\u00e9lais de traitement : Des niveaux conformes aux attentes des clients institutionnels.<\/p>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n

Am\u00e9lioration de la satisfaction client : Une gouvernance collaborative et des parcours clients optimis\u00e9s.<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n

Renforcement de la fid\u00e9lisation : Consolidation des relations avec les grands comptes, renfor\u00e7ant leur engagement envers les solutions de l\u2019entreprise.<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n

Autonomie des \u00e9quipes : Transfert r\u00e9ussi des comp\u00e9tences sur les outils et les processus, garantissant une continuit\u00e9 op\u00e9rationnelle.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

<\/div>\n\n\n\n
\n
\n

Pourquoi choisir OswegO dans la mise en oeuvre de nouveaux parcours client ?<\/h2>\n<\/div>\n\n\n\n
\n
\n

L\u2019expertise d\u2019OswegO en management de transition pour des projets complexes dans des environnements exigeants.<\/p>\n\n\n\n

Une capacit\u00e9 \u00e0 combiner pilotage op\u00e9rationnel, optimisation des outils, et renforcement des comp\u00e9tences.<\/p>\n<\/div>\n\n\n\n

\n
\n
\n
\n
\n
\n

Start now!<\/h3>\n\n\n\n

Contactez nous aujourd\u2019hui en apprendre d’avantage sur nos offres de conseil.<\/p>\n\n\n\n

\n
\u2198\ufe0e TO MAKE AN APPOINTMENT<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\"\"<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n
\n
\n
\n
\n
\n

Livre Blanc<\/h3>\n\n\n\n

T\u00e9l\u00e9charger le guide des user cases d\u2019OswegO pour d\u00e9couvrir des exemples concrets d\u2019optimisation de vos op\u00e9rations.<\/p>\n\n\n\n

\n
T\u00c9L\u00c9CHARGER LE LIVRE BLANC<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\"\"<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

L’audit op\u00e9rationnel et \u00e9conomique permet d’optimiser le service client et les centres de contact en identifiant des leviers de performance. En analysant plus de 250 points de contr\u00f4le, cette m\u00e9thodologie offre des recommandations concr\u00e8tes pour am\u00e9liorer la rentabilit\u00e9, r\u00e9duire les co\u00fbts et \u00e9tablir un plan d’action structur\u00e9 et prioris\u00e9.<\/p>","protected":false},"author":257993084,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-459","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"\nUse case : Management Services Financiers Parcours client - OswegO<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrir Use case : Management Services Financiers Parcours client avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oswego.eu\/en\/use-case-management-services-financiers-parcours-client\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use case : Management Services Financiers Parcours client - OswegO\" \/>\n<meta property=\"og:description\" content=\"D\u00e9couvrir Use case : Management Services Financiers Parcours client avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/oswego.eu\/en\/use-case-management-services-financiers-parcours-client\/\" \/>\n<meta property=\"og:site_name\" content=\"OswegO\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-29T11:56:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/oswego.eu\/wp-content\/uploads\/2024\/11\/duonguyen-hhi3nfjvkwc-unsplash.jpg?w=1024\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\\\/\\\/oswego.eu\\\/use-case-management-services-financiers-parcours-client\\\/\",\"url\":\"https:\\\/\\\/oswego.eu\\\/use-case-management-services-financiers-parcours-client\\\/\",\"name\":\"Use case : Management Services Financiers Parcours client - OswegO\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/oswego.eu\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/oswego.eu\\\/use-case-management-services-financiers-parcours-client\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/oswego.eu\\\/use-case-management-services-financiers-parcours-client\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/oswego.eu\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/duonguyen-hhi3nfjvkwc-unsplash.jpg?w=1024\",\"datePublished\":\"2024-11-24T15:57:26+00:00\",\"dateModified\":\"2024-11-29T11:56:12+00:00\",\"description\":\"D\u00e9couvrir Use case : Management Services Financiers Parcours client avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/oswego.eu\\\/use-case-management-services-financiers-parcours-client\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/oswego.eu\\\/use-case-management-services-financiers-parcours-client\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/oswego.eu\\\/use-case-management-services-financiers-parcours-client\\\/#primaryimage\",\"url\":\"https:\\\/\\\/oswego.eu\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/duonguyen-hhi3nfjvkwc-unsplash.jpg?w=1024\",\"contentUrl\":\"https:\\\/\\\/oswego.eu\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/duonguyen-hhi3nfjvkwc-unsplash.jpg?w=1024\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/oswego.eu\\\/use-case-management-services-financiers-parcours-client\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/oswego.eu\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Use case : Management Services Financiers Parcours client\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/oswego.eu\\\/#website\",\"url\":\"https:\\\/\\\/oswego.eu\\\/\",\"name\":\"OswegO\",\"description\":\"Conseil en op\u00e9rations et exp\u00e9rience client\",\"publisher\":{\"@id\":\"https:\\\/\\\/oswego.eu\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/oswego.eu\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/oswego.eu\\\/#organization\",\"name\":\"OswegO\",\"url\":\"https:\\\/\\\/oswego.eu\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/oswego.eu\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/oswego.eu\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/oswego_logo_white.png?fit=4800%2C1200&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/oswego.eu\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/oswego_logo_white.png?fit=4800%2C1200&ssl=1\",\"width\":4800,\"height\":1200,\"caption\":\"OswegO\"},\"image\":{\"@id\":\"https:\\\/\\\/oswego.eu\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/company\\\/oswego-eu\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Use case : Management Services Financiers Parcours client - OswegO","description":"D\u00e9couvrir Use case : Management Services Financiers Parcours client avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/oswego.eu\/en\/use-case-management-services-financiers-parcours-client\/","og_locale":"en_US","og_type":"article","og_title":"Use case : Management Services Financiers Parcours client - OswegO","og_description":"D\u00e9couvrir Use case : Management Services Financiers Parcours client avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.","og_url":"https:\/\/oswego.eu\/en\/use-case-management-services-financiers-parcours-client\/","og_site_name":"OswegO","article_modified_time":"2024-11-29T11:56:12+00:00","og_image":[{"url":"https:\/\/oswego.eu\/wp-content\/uploads\/2024\/11\/duonguyen-hhi3nfjvkwc-unsplash.jpg?w=1024","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["WebPage","FAQPage"],"@id":"https:\/\/oswego.eu\/use-case-management-services-financiers-parcours-client\/","url":"https:\/\/oswego.eu\/use-case-management-services-financiers-parcours-client\/","name":"Use case : Management Services Financiers Parcours client - OswegO","isPartOf":{"@id":"https:\/\/oswego.eu\/#website"},"primaryImageOfPage":{"@id":"https:\/\/oswego.eu\/use-case-management-services-financiers-parcours-client\/#primaryimage"},"image":{"@id":"https:\/\/oswego.eu\/use-case-management-services-financiers-parcours-client\/#primaryimage"},"thumbnailUrl":"https:\/\/oswego.eu\/wp-content\/uploads\/2024\/11\/duonguyen-hhi3nfjvkwc-unsplash.jpg?w=1024","datePublished":"2024-11-24T15:57:26+00:00","dateModified":"2024-11-29T11:56:12+00:00","description":"D\u00e9couvrir Use case : Management Services Financiers Parcours client avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.","breadcrumb":{"@id":"https:\/\/oswego.eu\/use-case-management-services-financiers-parcours-client\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/oswego.eu\/use-case-management-services-financiers-parcours-client\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/oswego.eu\/use-case-management-services-financiers-parcours-client\/#primaryimage","url":"https:\/\/oswego.eu\/wp-content\/uploads\/2024\/11\/duonguyen-hhi3nfjvkwc-unsplash.jpg?w=1024","contentUrl":"https:\/\/oswego.eu\/wp-content\/uploads\/2024\/11\/duonguyen-hhi3nfjvkwc-unsplash.jpg?w=1024"},{"@type":"BreadcrumbList","@id":"https:\/\/oswego.eu\/use-case-management-services-financiers-parcours-client\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/oswego.eu\/"},{"@type":"ListItem","position":2,"name":"Use case : Management Services Financiers Parcours client"}]},{"@type":"WebSite","@id":"https:\/\/oswego.eu\/#website","url":"https:\/\/oswego.eu\/","name":"OswegO","description":"Conseil en op\u00e9rations et exp\u00e9rience client","publisher":{"@id":"https:\/\/oswego.eu\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/oswego.eu\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/oswego.eu\/#organization","name":"OswegO","url":"https:\/\/oswego.eu\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/oswego.eu\/#\/schema\/logo\/image\/","url":"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/01\/oswego_logo_white.png?fit=4800%2C1200&ssl=1","contentUrl":"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/01\/oswego_logo_white.png?fit=4800%2C1200&ssl=1","width":4800,"height":1200,"caption":"OswegO"},"image":{"@id":"https:\/\/oswego.eu\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/oswego-eu\/"]}]}},"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/PgbXGF-7p","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/oswego.eu\/en\/wp-json\/wp\/v2\/pages\/459","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oswego.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oswego.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oswego.eu\/en\/wp-json\/wp\/v2\/users\/257993084"}],"replies":[{"embeddable":true,"href":"https:\/\/oswego.eu\/en\/wp-json\/wp\/v2\/comments?post=459"}],"version-history":[{"count":6,"href":"https:\/\/oswego.eu\/en\/wp-json\/wp\/v2\/pages\/459\/revisions"}],"predecessor-version":[{"id":1415,"href":"https:\/\/oswego.eu\/en\/wp-json\/wp\/v2\/pages\/459\/revisions\/1415"}],"wp:attachment":[{"href":"https:\/\/oswego.eu\/en\/wp-json\/wp\/v2\/media?parent=459"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}