{"id":454,"date":"2024-11-24T15:48:55","date_gmt":"2024-11-24T14:48:55","guid":{"rendered":"https:\/\/oswego.eu\/?page_id=454"},"modified":"2024-11-29T12:53:48","modified_gmt":"2024-11-29T11:53:48","slug":"use-case-pmo-care-tech","status":"publish","type":"page","link":"https:\/\/oswego.eu\/en\/use-case-pmo-care-tech\/","title":{"rendered":"Use case : PMO Care Tech"},"content":{"rendered":"
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STRUCTURER LES PARCOURS CLIENTS POUR RENDRE POSSIBLE L’OMNICANALITE<\/h2>\n\n\n\n

Comment OswegO accompagne une grande clinique fran\u00e7aise dans la cr\u00e9ation d\u2019un centre de contacts multicanal ?<\/h1>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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LA RELATION OMNICANALE EST-ELLE LE FUTURE DU SECTEUR DE LA SANTE ?<\/p>\n\n\n\n

OswegO a accompagn\u00e9 une clinique majeure dans la cr\u00e9ation de son centre de contacts multicanal, transformant une limitation technologique en opportunit\u00e9 strat\u00e9gique gr\u00e2ce \u00e0 la mise en place de la solution Kiamo.<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Est-ce que le parcours patient est diff\u00e9rent des autres parcours client ?<\/h2>\n<\/div>\n\n\n\n
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Contexte<\/h3>\n\n\n\n

Une clinique de r\u00e9f\u00e9rence, reconnue comme l’une des plus grandes en France, souhaitait moderniser ses parcours patients en int\u00e9grant une gestion centralis\u00e9e et multicanale des flux digitaux. Ce projet visait \u00e0 offrir une exp\u00e9rience fluide et moderne en cr\u00e9ant un centre de contacts capable de r\u00e9pondre efficacement aux besoins des patients. Recommand\u00e9e par T\u00e9l\u00e9performance, la clinique a sollicit\u00e9 OswegO pour soutenir son chef de projet et apporter une expertise sur des dimensions techniques et organisationnelles cl\u00e9s.<\/p>\n<\/div>\n\n\n\n

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Enjeux<\/h3>\n\n\n\n

Centraliser et fluidifier <\/strong>les interactions avec les patients.
Optimiser la mod\u00e9lisation des processus <\/strong>op\u00e9rationnels gr\u00e2ce \u00e0 des solutions technologiques adapt\u00e9es.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Mission d’OswegO PMO<\/h3>\n\n\n\n

OswegO a mobilis\u00e9 une consultante senior, sous la supervision d\u2019un directeur associ\u00e9, pour structurer le projet autour des \u00e9tapes suivantes :<\/p>\n\n\n\n


Assistance au chef de projet<\/strong> : Coordonner et soutenir les diff\u00e9rents chantiers strat\u00e9giques.
Diagnostic et solution <\/strong>: identifier les limites du syst\u00e8me d’exp\u00e9rience client en place pour recommander et assister le choix, l’impl\u00e9mentation et le param\u00e8tre de la solution Kiamo, adapt\u00e9e \u00e0 une gestion multicanale.
Optimisation du pilotage<\/strong> : Mettre en oeuvre les tableaux de bord de suivi et d\u00e9ployer une gouvernance pour le quality monitoring et l’adoption de routine manag\u00e9riales efficaces.<\/p>\n\n\n\n

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D\u00e9couvrir OswegO PMO<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Quels sont les r\u00e9sultats de l’adoption d’une solution omnicanale adapt\u00e9e aux parcours patient ?<\/h2>\n<\/div>\n\n\n\n
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Adoption de la solution Kiamo : Transformation d\u2019une limitation technologique en opportunit\u00e9 strat\u00e9gique pour g\u00e9rer les flux multicanaux.<\/p>\n\n\n\n

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Respect des d\u00e9lais : Livraison de tous les \u00e9l\u00e9ments du projet dans les d\u00e9lais impartis.<\/p>\n<\/div>\n\n\n\n

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Optimisation op\u00e9rationnelle : Mise en place d\u2019indicateurs cl\u00e9s, routines de management et gouvernance qualit\u00e9 garantissant un fonctionnement fluide du centre de contacts.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Pourquoi choisir OswegO pour \u00e9clairer vos d\u00e9cisions dans le choix et l’int\u00e9gration de vos solutions omnicanales ?<\/h2>\n<\/div>\n\n\n\n
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La capacit\u00e9 d\u2019OswegO \u00e0 combiner expertise technologique et pilotage op\u00e9rationnel pour moderniser les parcours patients.<\/p>\n\n\n\n

Une approche m\u00e9thodique pour transformer des contraintes en leviers strat\u00e9giques.<\/p>\n<\/div>\n\n\n\n

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Start now!<\/h3>\n\n\n\n

Contactez nous aujourd\u2019hui en apprendre d’avantage sur nos offres de conseil.<\/p>\n\n\n\n

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\u2198\ufe0e TO MAKE AN APPOINTMENT<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Livre Blanc<\/h3>\n\n\n\n

T\u00e9l\u00e9charger le guide des user cases d\u2019OswegO pour d\u00e9couvrir des exemples concrets d\u2019optimisation de vos op\u00e9rations.<\/p>\n\n\n\n

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T\u00c9L\u00c9CHARGER LE LIVRE BLANC<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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<\/p>","protected":false},"excerpt":{"rendered":"

L’audit op\u00e9rationnel et \u00e9conomique permet d’optimiser le service client et les centres de contact en identifiant des leviers de performance. En analysant plus de 250 points de contr\u00f4le, cette m\u00e9thodologie offre des recommandations concr\u00e8tes pour am\u00e9liorer la rentabilit\u00e9, r\u00e9duire les co\u00fbts et \u00e9tablir un plan d’action structur\u00e9 et prioris\u00e9.<\/p>","protected":false},"author":257993084,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-454","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"\nUse case : PMO Care Tech - OswegO<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrir Use case : PMO Care Tech avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oswego.eu\/en\/use-case-pmo-care-tech\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use case : PMO Care Tech - 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