{"id":450,"date":"2024-11-24T15:24:29","date_gmt":"2024-11-24T14:24:29","guid":{"rendered":"https:\/\/oswego.eu\/?page_id=450"},"modified":"2024-11-29T12:50:49","modified_gmt":"2024-11-29T11:50:49","slug":"use-case-pmo-bpo-finance-assurance","status":"publish","type":"page","link":"https:\/\/oswego.eu\/en\/use-case-pmo-bpo-finance-assurance\/","title":{"rendered":"Use case : PMO BPO Finance Assurance"},"content":{"rendered":"
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STRUCTURE GOVERNANCE FOR OUTSOURCED OPERATIONS<\/h2>\n\n\n\n

How does OswegO help a life insurance company structure its outsourced operations to ensure sustainable results?<\/h1>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Is project governance a strategic tool?<\/p>\n\n\n\n

Oswego assisted a major life insurance company in structuring and managing its outsourced operations.<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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How to analyze and respond to project governance challenges?<\/h2>\n<\/div>\n\n\n\n
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Context<\/h3>\n\n\n\n

Following the success of its transition to outsourcing customer operations, a life insurance company sought to consolidate its relationship with its BPO provider. The objective was to ensure optimal service quality while establishing robust and responsive management to handle workflows, especially during critical business periods.<\/p>\n<\/div>\n\n\n\n

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Challenges<\/h3>\n\n\n\n

Ensure rigorous follow-up <\/strong>operations to maintain quality and flow standards.
Strengthen collaboration between teams <\/strong>internal and the vendor for a sustainable partnership.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Oswego PMO Mission<\/h3>\n\n\n\n

OswegO mobilized a senior consultant to lead this mission, structuring the governance of outsourced operations around three major axes:<\/p>\n\n\n\n


Governance Creation<\/strong> : Establishment of weekly production committees and organization of monthly steering committees.
Critical period management <\/strong>: Monitoring of flows during two peak activity cycles.
Strategic planning<\/strong> Animation of a strategic committee at the end of its mission to identify future opportunities and align the partnership with long-term objectives.<\/p>\n\n\n\n

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Discover Oswego PMO<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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The solutions provided by the project governance put in place<\/h2>\n<\/div>\n\n\n\n
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Robust Pilotage: Creating a Sustainable Function to Master Outsourced Operations.<\/p>\n\n\n\n

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Continuous improvement: Rigorous monitoring of KPIs leading to proactive adjustments and workflow optimization.<\/p>\n<\/div>\n\n\n\n

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Enhanced strategic perspectives: Increased collaboration between the company and the provider, paving the way for a mutually beneficial relationship.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Why choose our consultants for project governance?<\/h2>\n<\/div>\n\n\n\n
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Oswego's expertise in PMO to structure and sustain vendor management in an outsourcing context.<\/p>\n\n\n\n

The ability to ensure quality and fluency during critical business periods.<\/p>\n<\/div>\n\n\n\n

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Start now!<\/h3>\n\n\n\n

Contact us today to learn more about our consulting offerings.<\/p>\n\n\n\n

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\u2198\ufe0e TO MAKE AN APPOINTMENT<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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White Paper<\/h3>\n\n\n\n

Download Oswego's user case guide to discover concrete examples of how to optimize your operations.<\/p>\n\n\n\n

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DOWNLOAD THE WHITE PAPER<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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<\/p>","protected":false},"excerpt":{"rendered":"

L’audit op\u00e9rationnel et \u00e9conomique permet d’optimiser le service client et les centres de contact en identifiant des leviers de performance. En analysant plus de 250 points de contr\u00f4le, cette m\u00e9thodologie offre des recommandations concr\u00e8tes pour am\u00e9liorer la rentabilit\u00e9, r\u00e9duire les co\u00fbts et \u00e9tablir un plan d’action structur\u00e9 et prioris\u00e9.<\/p>","protected":false},"author":257993084,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"class_list":["post-450","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"\nUse case : PMO BPO Finance Assurance - OswegO<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrir Use case : PMO BPO Finance Assurance avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oswego.eu\/en\/use-case-pmo-bpo-finance-assurance\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use case : PMO BPO Finance Assurance - 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