{"id":447,"date":"2024-11-24T15:14:08","date_gmt":"2024-11-24T14:14:08","guid":{"rendered":"https:\/\/oswego.eu\/?page_id=447"},"modified":"2024-11-29T12:49:03","modified_gmt":"2024-11-29T11:49:03","slug":"use-case-pmo-assurance-finance","status":"publish","type":"page","link":"https:\/\/oswego.eu\/en\/use-case-pmo-assurance-finance\/","title":{"rendered":"Use case : PMO Assurance Finance"},"content":{"rendered":"
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PILOTER LA TRANSITION D’UN DEPLOIEMENT EXTERNALISE<\/h2>\n\n\n\n

Comment OswegO assure la r\u00e9ussite d\u2019un d\u00e9ploiement externalis\u00e9 en apportant son expertise en gestion de projet consultant ?<\/h1>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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COMMENT MODELISER LES PROCESSUS A TRANSFORME LORS D’UNE EXTERNALISATION ?<\/p>\n\n\n\n

Une filiale d\u2019assurance-vie a confi\u00e9 \u00e0 OswegO le pilotage de sa transition vers l\u2019externalisation des op\u00e9rations avec un acteur majeur du BPO.<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Comment structurer et coordonner la transformation des op\u00e9rations d’un service client ?<\/h2>\n<\/div>\n\n\n\n
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Contexte<\/h3>\n\n\n\n

Dans le cadre d\u2019une strat\u00e9gie d\u2019externalisation, une filiale sp\u00e9cialis\u00e9e en assurance-vie a sign\u00e9 un contrat avec un acteur de r\u00e9f\u00e9rence dans le BPO. Ce projet visait \u00e0 optimiser les performances op\u00e9rationnelles tout en maintenant des standards \u00e9lev\u00e9s de qualit\u00e9 et de respect des d\u00e9lais. Face \u00e0 la complexit\u00e9 de la transition, l\u2019entreprise a sollicit\u00e9 OswegO pour garantir un d\u00e9ploiement structur\u00e9 et ma\u00eetris\u00e9.<\/p>\n<\/div>\n\n\n\n

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Enjeux<\/h3>\n\n\n\n

Finaliser le contrat d\u2019externalisation<\/strong> en s\u00e9curisant les engagements et les clauses critiques.
Piloter le d\u00e9ploiement op\u00e9rationnel<\/strong> pour respecter les objectifs de d\u00e9lais et de mont\u00e9e en charge.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Mission d’OswegO PMO<\/h3>\n\n\n\n

OswegO a mis en \u0153uvre une mission de Project Management Office (PMO)<\/strong> pour structurer et coordonner la transition, avec trois axes principaux :<\/p>\n\n\n\n


Finalisation contractuelle<\/strong> : N\u00e9gociation des clauses critiques et validation du contrat.
Pilotage du d\u00e9ploiement<\/strong> : Elaboration d’un planning d\u00e9taill\u00e9 et suivi hebdomadaire.
Expertise op\u00e9rationnelle<\/strong> : Pr\u00e9conisations sp\u00e9cifiques sur le recrutement et interventions cibl\u00e9es sur des chantiers strat\u00e9giques.<\/p>\n\n\n\n

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D\u00e9couvrir OswegO PMO<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Quels sont les r\u00e9sultats d’une bonne gouvernance des projets ?<\/h2>\n<\/div>\n\n\n\n
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Finalisation r\u00e9ussie du contrat : Respect des d\u00e9lais contractuels et s\u00e9curisation des engagements des deux parties.<\/p>\n\n\n\n

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D\u00e9marrage conforme aux attentes : Lancement des op\u00e9rations dans les d\u00e9lais, avec une mont\u00e9e en charge ma\u00eetris\u00e9e.<\/p>\n<\/div>\n\n\n\n

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Optimisation de la performance : Introduction de pratiques innovantes garantissant la qualit\u00e9 des prestations et l\u2019efficacit\u00e9 des flux.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Pourquoi choisir nos consultants dans la gouvernance de projet ?<\/h2>\n<\/div>\n\n\n\n
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L\u2019expertise d\u2019OswegO en PMO pour garantir un pilotage rigoureux des projets d\u2019externalisation complexes.<\/p>\n\n\n\n

Une capacit\u00e9 \u00e0 aligner les attentes contractuelles, op\u00e9rationnelles et \u00e9conomiques pour des r\u00e9sultats durables.<\/p>\n<\/div>\n\n\n\n

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Start now!<\/h3>\n\n\n\n

Contactez nous aujourd\u2019hui en apprendre d’avantage sur nos offres de conseil.<\/p>\n\n\n\n

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\u2198\ufe0e TO MAKE AN APPOINTMENT<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Livre Blanc<\/h3>\n\n\n\n

T\u00e9l\u00e9charger le guide des user cases d\u2019OswegO pour d\u00e9couvrir des exemples concrets d\u2019optimisation de vos op\u00e9rations.<\/p>\n\n\n\n

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T\u00c9L\u00c9CHARGER LE LIVRE BLANC<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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<\/p>","protected":false},"excerpt":{"rendered":"

L’audit op\u00e9rationnel et \u00e9conomique permet d’optimiser le service client et les centres de contact en identifiant des leviers de performance. En analysant plus de 250 points de contr\u00f4le, cette m\u00e9thodologie offre des recommandations concr\u00e8tes pour am\u00e9liorer la rentabilit\u00e9, r\u00e9duire les co\u00fbts et \u00e9tablir un plan d’action structur\u00e9 et prioris\u00e9.<\/p>","protected":false},"author":257993084,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-447","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"\nUse case : PMO Assurance Finance - OswegO<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrir Use case : PMO Assurance Finance avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oswego.eu\/en\/use-case-pmo-assurance-finance\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use case : PMO Assurance Finance - 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