{"id":444,"date":"2024-11-24T15:02:12","date_gmt":"2024-11-24T14:02:12","guid":{"rendered":"https:\/\/oswego.eu\/?page_id=444"},"modified":"2024-11-29T12:47:49","modified_gmt":"2024-11-29T11:47:49","slug":"use-case-management-environnement-energie","status":"publish","type":"page","link":"https:\/\/oswego.eu\/en\/use-case-management-environnement-energie\/","title":{"rendered":"Use case : Management Environnement Energie"},"content":{"rendered":"
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TRANSFORMER LES OPERATIONS CLIENTS DE L’AUDIT A L’ACTION<\/h2>\n\n\n\n

Comment OswegO accompagne son client dans la mise en \u0153uvre d\u2019un plan d\u2019action pour optimiser les parcours clients ?<\/h1>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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LA TRANSITION ECOLOGIQUE EST-ELLE CONCILIABLE AVEC LES ENJEUX DE LA RELATION CLIENT ?<\/p>\n\n\n\n

OswegO a aid\u00e9 un acteur de l\u2019\u00e9nergie \u00e0 piloter un plan d\u2019action transformant ses op\u00e9rations li\u00e9es aux certificats d\u2019\u00e9conomie d\u2019\u00e9nergie (CEE).<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Comment d\u00e9velopper les processus de mod\u00e9lisation des parcours client ?<\/h2>\n<\/div>\n\n\n\n
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Contexte<\/h3>\n\n\n\n

Dans un march\u00e9 en pleine mutation, une entreprise cl\u00e9 de l\u2019\u00e9nergie a sollicit\u00e9 OswegO pour transformer ses op\u00e9rations. Apr\u00e8s un audit initial, il est apparu essentiel de lancer un plan d\u2019action pour am\u00e9liorer les parcours clients, garantir la conformit\u00e9 r\u00e9glementaire, et optimiser les performances \u00e9conomiques.<\/p>\n<\/div>\n\n\n\n

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Enjeux<\/h3>\n\n\n\n

Ex\u00e9cuter le plan d\u2019action<\/strong> tout en maintenant la continuit\u00e9 des services.
Renforcer les performances op\u00e9rationnelles et \u00e9conomiques<\/strong>, tout en simplifiant les parcours clients.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Mission d’OswegO Management<\/h3>\n\n\n\n

OswegO a prolong\u00e9 son intervention d’audit par une mission de management<\/strong>, en occupant temporairement un poste de directeur des op\u00e9rations pour coordonner les actions suivantes :<\/p>\n\n\n\n


Pilotage des op\u00e9rations<\/strong> : Supervision quotidienne pour garantir la continuit\u00e9 des services.
Reporting strat\u00e9gique<\/strong> : Accompagnement du directeur g\u00e9n\u00e9ral dans la communication des progr\u00e8s aupr\u00e8s des parties prenantes.
Am\u00e9lioration op\u00e9rationnelle<\/strong> : R\u00e9duction des d\u00e9lais de traitement des demandes clients.
Conformit\u00e9 et fluidit\u00e9 des parcours clients<\/strong> : Simplification et s\u00e9curisation des processus critiques.
Optimisation \u00e9conomique<\/strong> : Mise en \u0153uvre de mesures pour accro\u00eetre la marge brute.
Gouvernance durable<\/strong> : Cr\u00e9ation d\u2019un cadre structur\u00e9 pour p\u00e9renniser les am\u00e9liorations.<\/p>\n\n\n\n

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D\u00e9couvrir OswegO Management<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Quels sont les r\u00e9sultats du management du changement ?<\/h2>\n<\/div>\n\n\n\n
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R\u00e9duction des d\u00e9lais : Les demandes clients sont d\u00e9sormais trait\u00e9es plus rapidement.<\/p>\n\n\n\n

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Optimisation \u00e9conomique : Une hausse significative de la marge brute a \u00e9t\u00e9 atteinte.<\/p>\n<\/div>\n\n\n\n

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Gouvernance renforc\u00e9e : Mise en place d\u2019un cadre rigoureux pour garantir une performance durable.<\/p>\n<\/div>\n\n\n\n

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R\u00e9engagement strat\u00e9gique : La maison-m\u00e8re a renouvel\u00e9 son soutien et investi dans l\u2019entreprise.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Pourquoi choisir OswegO dans le management et la conduite du changement ?<\/h2>\n<\/div>\n\n\n\n
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L\u2019expertise d\u2019OswegO en management op\u00e9rationnel pour garantir la r\u00e9ussite des projets complexes.<\/p>\n\n\n\n

Une ma\u00eetrise des environnements r\u00e9glement\u00e9s pour simplifier les parcours clients tout en optimisant les r\u00e9sultats.<\/p>\n<\/div>\n\n\n\n

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Start now!<\/h3>\n\n\n\n

Contactez nous aujourd\u2019hui en apprendre d’avantage sur nos offres de conseil.<\/p>\n\n\n\n

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\u2198\ufe0e TO MAKE AN APPOINTMENT<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Livre Blanc<\/h3>\n\n\n\n

T\u00e9l\u00e9charger le guide des user cases d\u2019OswegO pour d\u00e9couvrir des exemples concrets d\u2019optimisation de vos op\u00e9rations.<\/p>\n\n\n\n

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T\u00c9L\u00c9CHARGER LE LIVRE BLANC<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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<\/p>","protected":false},"excerpt":{"rendered":"

L’audit op\u00e9rationnel et \u00e9conomique permet d’optimiser le service client et les centres de contact en identifiant des leviers de performance. En analysant plus de 250 points de contr\u00f4le, cette m\u00e9thodologie offre des recommandations concr\u00e8tes pour am\u00e9liorer la rentabilit\u00e9, r\u00e9duire les co\u00fbts et \u00e9tablir un plan d’action structur\u00e9 et prioris\u00e9.<\/p>","protected":false},"author":257993084,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-444","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"\nUse case : Management Environnement Energie - OswegO<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrir Use case : Management Environnement Energie avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oswego.eu\/en\/use-case-management-environnement-energie\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use case : Management Environnement Energie - 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