{"id":432,"date":"2024-11-24T14:23:43","date_gmt":"2024-11-24T13:23:43","guid":{"rendered":"https:\/\/oswego.eu\/?page_id=432"},"modified":"2024-11-29T12:40:47","modified_gmt":"2024-11-29T11:40:47","slug":"use-case-pmo-bpo-media","status":"publish","type":"page","link":"https:\/\/oswego.eu\/en\/use-case-pmo-bpo-media\/","title":{"rendered":"Use case : PMO BPO Media"},"content":{"rendered":"
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STRUCTURER UNE IMPLEMENTATION STRATEGIQUE DANS L’OCEAN INDIEN<\/h2>\n\n\n\n

Comment OswegO aide un acteur majeur du BPO \u00e0 structurer son implantation \u00e0 l\u2019\u00cele Maurice pour maximiser ses investissements et conqu\u00e9rir de nouveaux march\u00e9s ?<\/h1>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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IMPLEMENTATION D’UN CENTRE DE CONTACT : OFFSHORE OU NEARSHORE ?<\/p>\n\n\n\n

Un acteur de r\u00e9f\u00e9rence dans le BPO souhaitait \u00e9tendre ses op\u00e9rations \u00e0 l\u2019\u00cele Maurice pour se positionner sur des appels d\u2019offres strat\u00e9giques. Avec OswegO, l\u2019entreprise a b\u00e9n\u00e9fici\u00e9 d\u2019une \u00e9tude approfondie et de sc\u00e9narios document\u00e9s, lui permettant de structurer son implantation tout en optimisant ses investissements.<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Comment choisir la localisation d’un centre de contact et r\u00e9ussir son lancement ?<\/h2>\n<\/div>\n\n\n\n
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Contexte<\/h3>\n\n\n\n

Dans le secteur dynamique du BPO de la relation client, une entreprise leader cherchait \u00e0 \u00e9largir son rayonnement g\u00e9ographique pour pr\u00e9parer des appels d\u2019offres strat\u00e9giques dans des secteurs tels que les m\u00e9dias. Apr\u00e8s ses r\u00e9ussites en France et en Tunisie, l\u2019entreprise envisageait de s\u2019implanter \u00e0 l\u2019\u00cele Maurice, un march\u00e9 strat\u00e9gique alliant comp\u00e9titivit\u00e9 des co\u00fbts et ressources qualifi\u00e9es.<\/p>\n<\/div>\n\n\n\n

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Enjeux<\/h3>\n\n\n\n

Identifier les ressources n\u00e9cessaires<\/strong> pour implanter un centre de contacts performant \u00e0 l\u2019\u00cele Maurice.
Structurer un plan d\u2019implantation <\/strong>optimis\u00e9, r\u00e9pondant \u00e0 des crit\u00e8res stricts de co\u00fbts, de d\u00e9lais et de viabilit\u00e9 \u00e9conomique.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Mission d’OswegO PMO<\/h3>\n\n\n\n

Pour accompagner cette entreprise dans son projet d\u2019expansion, OswegO a d\u00e9ploy\u00e9 une approche m\u00e9thodique en trois \u00e9tapes cl\u00e9s :<\/p>\n\n\n\n


\u00c9valuation sur site<\/strong> : Pendant deux semaines, un consultant OswegO, accompagn\u00e9 d\u2019un assistant, a men\u00e9 une prospection approfondie \u00e0 l\u2019\u00cele Maurice. Cette analyse couvre infrastructures, ressources et de nombreux points de contr\u00f4le.
Analyse et planification<\/strong> : Sur la base des donn\u00e9es collect\u00e9es, un directeur associ\u00e9 d\u2019OswegO a \u00e9labor\u00e9 deux sc\u00e9narios d\u2019implantation, document\u00e9s sur les plans op\u00e9rationnel, logistique et \u00e9conomique.
Proposition de sc\u00e9narios<\/strong> : Les options propos\u00e9es permettaient de comparer les alternatives en termes de co\u00fbts, de d\u00e9lais et de besoins strat\u00e9giques.<\/p>\n\n\n\n

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D\u00e9couvrir OswegO PMO<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Quels r\u00e9sultats structurants pour vos sc\u00e9narios d’externalisation de centres de contact ?<\/h2>\n<\/div>\n\n\n\n
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Obtenir une vision compl\u00e8te des ressources disponibles sur l\u2019\u00cele Maurice, facilitant une prise de d\u00e9cision rapide et \u00e9clair\u00e9e.<\/p>\n\n\n\n

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Acc\u00e9der \u00e0 des sc\u00e9narios strat\u00e9giques d\u00e9taill\u00e9s, incluant les charges de travail, les investissements n\u00e9cessaires et les options d\u2019implantation.<\/p>\n<\/div>\n\n\n\n

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Prendre des d\u00e9cisions optimis\u00e9es pour structurer efficacement un centre de contacts, align\u00e9 sur ses ambitions strat\u00e9giques.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Pourquoi choisir OswegO pour assurer l’impl\u00e9mentation de vos call centers ?<\/h2>\n<\/div>\n\n\n\n
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L\u2019importance d\u2019une analyse approfondie et locale pour structurer une implantation strat\u00e9gique.<\/p>\n\n\n\n

La capacit\u00e9 d\u2019OswegO \u00e0 fournir des sc\u00e9narios document\u00e9s et align\u00e9s sur les priorit\u00e9s strat\u00e9giques d\u2019une entreprise en expansion.<\/p>\n<\/div>\n\n\n\n

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Start now!<\/h3>\n\n\n\n

Contactez nous aujourd\u2019hui en apprendre d’avantage sur nos offres de conseil.<\/p>\n\n\n\n

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\u2198\ufe0e TO MAKE AN APPOINTMENT<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Livre Blanc<\/h3>\n\n\n\n

T\u00e9l\u00e9charger le guide des user cases d\u2019OswegO pour d\u00e9couvrir des exemples concrets d\u2019optimisation de vos op\u00e9rations.<\/p>\n\n\n\n

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T\u00c9L\u00c9CHARGER LE LIVRE BLANC<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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<\/p>","protected":false},"excerpt":{"rendered":"

L’audit op\u00e9rationnel et \u00e9conomique permet d’optimiser le service client et les centres de contact en identifiant des leviers de performance. En analysant plus de 250 points de contr\u00f4le, cette m\u00e9thodologie offre des recommandations concr\u00e8tes pour am\u00e9liorer la rentabilit\u00e9, r\u00e9duire les co\u00fbts et \u00e9tablir un plan d’action structur\u00e9 et prioris\u00e9.<\/p>","protected":false},"author":257993084,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-432","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"\nUse case : PMO BPO Media - OswegO<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrir Use case : PMO BPO Media avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oswego.eu\/en\/use-case-pmo-bpo-media\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use case : PMO BPO Media - 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