{"id":367,"date":"2024-11-23T22:30:15","date_gmt":"2024-11-23T21:30:15","guid":{"rendered":"https:\/\/oswego.eu\/?page_id=367"},"modified":"2024-11-29T12:38:04","modified_gmt":"2024-11-29T11:38:04","slug":"energie-bpo-academy","status":"publish","type":"page","link":"https:\/\/oswego.eu\/en\/energie-bpo-academy\/","title":{"rendered":"Use case : energie BPO Academy"},"content":{"rendered":"
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PILOTER LA PERFORMANCE POUR TRANSFORMER LES OPERATIONS CLIENTS DANS L’ENERGIE<\/h2>\n\n\n\n

Comment OswegO a aid\u00e9 un leader belge de l\u2019\u00e9nergie BtoC \u00e0 d\u00e9velopper une culture de pilotage \u00e9conomique pour relever les d\u00e9fis d\u2019un march\u00e9 ultra-concurrentiel ?<\/h1>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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LE PILOTAGE ECONOMIQUE EST-IL UN AVANTAGE CONCURRENTIEL ?<\/p>\n\n\n\n

Dans un march\u00e9 \u00e9nerg\u00e9tique belge en pleine mutation, OswegO a accompagn\u00e9 un acteur BtoC dans la transformation de ses op\u00e9rations client. <\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Comment concilier l’adoption technologique et la meilleure relation client ? <\/h2>\n<\/div>\n\n\n\n
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Contexte<\/h3>\n\n\n\n

Sur le march\u00e9 belge de l\u2019\u00e9nergie, un acteur majeur du BtoC subissait une \u00e9rosion de ses parts de march\u00e9 et une d\u00e9t\u00e9rioration de ses marges. Dans un environnement ultra-concurrentiel, la transformation des op\u00e9rations client pour les aligner sur les objectifs \u00e9conomiques strat\u00e9giques \u00e9tait devenue une priorit\u00e9 incontournable.<\/p>\n<\/div>\n\n\n\n

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Enjeux<\/h3>\n\n\n\n

Sensibiliser les \u00e9quipes \u00e0 l\u2019impact \u00e9conomique de leurs d\u00e9cisions<\/strong>, pour renforcer leur prise de conscience et leur capacit\u00e9 \u00e0 agir en cons\u00e9quence.
Instaurer une culture de pilotage \u00e9conomique partag\u00e9e<\/strong>, garantissant une prise de d\u00e9cision align\u00e9e \u00e0 tous les niveaux hi\u00e9rarchiques.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Mission d’OswegO Academy<\/h3>\n\n\n\n

Pendant un an, OswegO a travaill\u00e9 main dans la main avec les \u00e9quipes de direction et op\u00e9rationnelles pour mener une transformation profonde et durable.<\/p>\n\n\n\n


Les actions cl\u00e9s mises en oeuvre :
Analyse des mod\u00e8les de pilotage existants<\/strong>, mettant en lumi\u00e8re les lacunes et opportunit\u00e9s.
Cr\u00e9ation d\u2019un support de formation sur mesure<\/strong>, int\u00e9grant les contraintes \u00e9conomiques et organisationnelles sp\u00e9cifiques \u00e0 l\u2019entreprise.
D\u00e9ploiement de la formation<\/strong> aupr\u00e8s des diff\u00e9rents niveaux de l\u2019organisation : comit\u00e9 ex\u00e9cutif, middle management et management de proximit\u00e9.<\/p>\n\n\n\n

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D\u00e9couvrir OswegO Academy<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Les formations d\u00e9livrent une performance durable dans le pilotage \u00e9conomique<\/h2>\n<\/div>\n\n\n\n
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Une culture du r\u00e9sultat partag\u00e9e, favorisant des d\u00e9cisions \u00e9clair\u00e9es et align\u00e9es sur les objectifs \u00e9conomiques.<\/p>\n\n\n\n

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La mise en place d\u2019un pilotage \u00e9conomique structur\u00e9, d\u00e9ploy\u00e9 \u00e0 tous les niveaux hi\u00e9rarchiques.<\/p>\n<\/div>\n\n\n\n

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Un alignement m\u00e9thodologique transversal, garantissant une synergie entre objectifs \u00e9conomiques et op\u00e9rationnels.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Pourquoi choisir OswegO pour former vos \u00e9quipes au pilotage \u00e9conomique ?<\/h2>\n<\/div>\n\n\n\n
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L\u2019importance d\u2019une culture de pilotage \u00e9conomique pour transformer les op\u00e9rations client en leviers de performance durable.<\/p>\n\n\n\n

La capacit\u00e9 d\u2019OswegO \u00e0 structurer et aligner des organisations complexes pour r\u00e9pondre aux enjeux d\u2019un environnement en mutation.<\/p>\n<\/div>\n\n\n\n

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Start now!<\/h3>\n\n\n\n

Contactez nous aujourd\u2019hui en apprendre d’avantage sur nos offres de conseil.<\/p>\n\n\n\n

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\u2198\ufe0e TO MAKE AN APPOINTMENT<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Livre Blanc<\/h3>\n\n\n\n

T\u00e9l\u00e9charger le guide des user cases d\u2019OswegO pour d\u00e9couvrir des exemples concrets d\u2019optimisation de vos op\u00e9rations.<\/p>\n\n\n\n

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T\u00c9L\u00c9CHARGER LE LIVRE BLANC<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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<\/p>","protected":false},"excerpt":{"rendered":"

L’audit op\u00e9rationnel et \u00e9conomique permet d’optimiser le service client et les centres de contact en identifiant des leviers de performance. En analysant plus de 250 points de contr\u00f4le, cette m\u00e9thodologie offre des recommandations concr\u00e8tes pour am\u00e9liorer la rentabilit\u00e9, r\u00e9duire les co\u00fbts et \u00e9tablir un plan d’action structur\u00e9 et prioris\u00e9.<\/p>","protected":false},"author":257993084,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-367","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"\nUse case : energie BPO Academy - OswegO<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrir Use case : energie BPO Academy avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oswego.eu\/en\/energie-bpo-academy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use case : energie BPO Academy - 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