{"id":351,"date":"2024-11-23T21:56:10","date_gmt":"2024-11-23T20:56:10","guid":{"rendered":"https:\/\/oswego.eu\/?page_id=351"},"modified":"2024-11-29T12:32:05","modified_gmt":"2024-11-29T11:32:05","slug":"energie-management","status":"publish","type":"page","link":"https:\/\/oswego.eu\/en\/energie-management\/","title":{"rendered":"Use case : Energie Management"},"content":{"rendered":"
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FAIRE DE L’EXPERIENCE CLIENT EN ENERGIE UN EXEMPLE<\/h2>\n\n\n\n

Comment OswegO a aid\u00e9 un acteur de la relation client dans l\u2019\u00e9nergie \u00e0 transformer sa croissance en rentabilit\u00e9 ?<\/h1>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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VOTRE SECTEUR A-T-IL DES PROCESSUS ECONOMIQUES A OPTIMISER ?<\/p>\n\n\n\n

Gr\u00e2ce \u00e0 l\u2019intervention d\u2019OswegO, une entreprise en forte croissance a su conjuguer expansion rapide et rentabilit\u00e9 durable, atteignant un gain exceptionnel de 23 points de rentabilit\u00e9. Une mission exemplaire qui illustre l\u2019efficacit\u00e9 d\u2019un pilotage structur\u00e9 dans le secteur exigeant de l\u2019\u00e9nergie.<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Quels sont les m\u00e9thodes de workforce management \u00e0 mettre en place ?<\/h2>\n<\/div>\n\n\n\n
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Contexte<\/h3>\n\n\n\n

Dans le secteur de l\u2019\u00e9nergie, un acteur majeur de la relation client, filiale d\u2019un grand groupe international, faisait face \u00e0 une forte croissance, doublant ses effectifs chaque ann\u00e9e. Avec 150 collaborateurs, l\u2019entreprise devait relever un d\u00e9fi de taille : maintenir une rentabilit\u00e9 p\u00e9renne tout en devenant une r\u00e9f\u00e9rence pour la qualit\u00e9 de ses prestations.<\/p>\n<\/div>\n\n\n\n

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Enjeux<\/h3>\n\n\n\n

\u00c9valuer la capacit\u00e9 de l\u2019entreprise \u00e0 assurer une rentabilit\u00e9 durable<\/strong> dans un contexte de croissance acc\u00e9l\u00e9r\u00e9e.
Optimiser ses performances \u00e9conomiques et op\u00e9rationnelles<\/strong> pour soutenir son d\u00e9veloppement structur\u00e9 et ambitieux.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Mission d’OswegO Management<\/h3>\n\n\n\n

OswegO est intervenu en management de transition<\/strong> pour piloter l\u2019entreprise pendant quatre mois. En seulement 10 jours, nous avons men\u00e9 un audit approfondi des r\u00e9sultats \u00e9conomiques et op\u00e9rationnels, identifiant les leviers cl\u00e9s pour conjuguer croissance et rentabilit\u00e9.<\/p>\n\n\n\n


Les actions cl\u00e9s mises en oeuvre :
Pilotage op\u00e9rationnel quotidien<\/strong> pour assurer une gestion efficace et des r\u00e9sultats mesurables.
Suivi \u00e9conomique pr\u00e9cis<\/strong>, permettant des ajustements rapides pour atteindre les objectifs financiers.
Planification pr\u00e9visionnelle des effectifs<\/strong> sur un an, anticipant les besoins li\u00e9s \u00e0 la croissance rapide.
R\u00e9vision du plan d\u2019investissement<\/strong>, align\u00e9 sur les priorit\u00e9s strat\u00e9giques de l\u2019entreprise.<\/p>\n\n\n\n

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D\u00e9couvrir OswegO Management<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Les r\u00e9sultats du management de transition dans les op\u00e9rations client<\/h2>\n<\/div>\n\n\n\n
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Une am\u00e9lioration notable de la productivit\u00e9, optimisant ses ressources et ses performances.<\/p>\n\n\n\n

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Un r\u00e9tablissement des r\u00e9sultats op\u00e9rationnels, renfor\u00e7ant sa comp\u00e9titivit\u00e9.<\/p>\n<\/div>\n\n\n\n

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Un gain exceptionnel de 23 points de rentabilit\u00e9, d\u00e9passant les attentes initiales.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Pourquoi choisir OswegO pour assurer le pilotage de vos op\u00e9rations ?<\/h2>\n<\/div>\n\n\n\n
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Une croissance rapide peut \u00eatre transform\u00e9e en opportunit\u00e9 durable.<\/p>\n\n\n\n

La rentabilit\u00e9 peut \u00eatre optimis\u00e9e, m\u00eame dans des environnements exigeants comme celui de l\u2019\u00e9nergie.<\/p>\n<\/div>\n\n\n\n

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Start now!<\/h3>\n\n\n\n

Contactez nous aujourd\u2019hui en apprendre d’avantage sur nos offres de conseil.<\/p>\n\n\n\n

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\u2198\ufe0e TO MAKE AN APPOINTMENT<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Livre Blanc<\/h3>\n\n\n\n

T\u00e9l\u00e9charger le guide des user cases d\u2019OswegO pour d\u00e9couvrir des exemples concrets d\u2019optimisation de vos op\u00e9rations.<\/p>\n\n\n\n

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T\u00c9L\u00c9CHARGER LE LIVRE BLANC<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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<\/p>","protected":false},"excerpt":{"rendered":"

L’audit op\u00e9rationnel et \u00e9conomique permet d’optimiser le service client et les centres de contact en identifiant des leviers de performance. En analysant plus de 250 points de contr\u00f4le, cette m\u00e9thodologie offre des recommandations concr\u00e8tes pour am\u00e9liorer la rentabilit\u00e9, r\u00e9duire les co\u00fbts et \u00e9tablir un plan d’action structur\u00e9 et prioris\u00e9.<\/p>","protected":false},"author":257993084,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-351","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"\nUse case : Energie Management - OswegO<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrir Use case : Energie Management avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oswego.eu\/en\/energie-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use case : Energie Management - 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