{"id":341,"date":"2024-11-23T21:48:20","date_gmt":"2024-11-23T20:48:20","guid":{"rendered":"https:\/\/oswego.eu\/?page_id=341"},"modified":"2024-11-29T12:30:43","modified_gmt":"2024-11-29T11:30:43","slug":"telecoms-academy","status":"publish","type":"page","link":"https:\/\/oswego.eu\/en\/telecoms-academy\/","title":{"rendered":"Use case : Telecoms Academy"},"content":{"rendered":"
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TRANSFORMER LA RELATION CLIENT EN LEVIER DE LA CROISSANCE STRATEGIQUE<\/h2>\n\n\n\n

Comment OswegO accompagne un leader mondial des t\u00e9l\u00e9coms BtoB dans le renforcement de sa strat\u00e9gie commerciale grand compte gr\u00e2ce \u00e0 la relation client ?<\/h2>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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VOS EQUIPES COMMERCIALES MAITRISENT-ELLES LES CLES DE LA RELATION CLIENT ?<\/p>\n\n\n\n

Un leader mondial des t\u00e9l\u00e9coms BtoB a fait appel \u00e0 OswegO pour former ses \u00e9quipes sur les sp\u00e9cificit\u00e9s et enjeux de ce secteur. <\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Quel \u00e9tat des lieux du service client ?<\/h2>\n<\/div>\n\n\n\n
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Contexte<\/h3>\n\n\n\n

Dans un environnement ultra-concurrentiel, un op\u00e9rateur t\u00e9l\u00e9com, leader mondial sur le march\u00e9 BtoB, a identifi\u00e9 la relation client<\/strong> comme un levier strat\u00e9gique pour sa croissance. Cependant, ses \u00e9quipes commerciales Grand Compte manquaient : de connaissances sp\u00e9cifiques sur les enjeux et les dynamiques du secteur de la relation client & d\u2019interactions efficaces avec les d\u00e9cideurs cl\u00e9s de ce domaine.<\/p>\n<\/div>\n\n\n\n

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Enjeux<\/h3>\n\n\n\n

Comprendre les crit\u00e8res de d\u00e9cision des dirigeants en charge de la relation client.
Int\u00e9grer l\u2019impact des nouveaux m\u00e9dias num\u00e9riques<\/strong> pour d\u00e9velopper des interactions pertinentes et maximiser les opportunit\u00e9s commerciales.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Mission d’OswegO Academy<\/h3>\n\n\n\n

Depuis 18 mois, OswegO accompagne cet op\u00e9rateur \u00e0 travers une mission de conseil strat\u00e9gique et de formation continue. Les actions cl\u00e9s incluent :<\/p>\n\n\n\n

\u00c9laboration de supports p\u00e9dagogiques<\/strong> sur les op\u00e9rations de relation client.
Formation des \u00e9quipes commerciales Grand Compte<\/strong> et de leurs managers pour mieux appr\u00e9hender les sp\u00e9cificit\u00e9s du secteur.
Formation sur la transformation digital<\/strong> (nouveaux comportements des consommateurs, m\u00e9dias sociaux, impacts du digital, strat\u00e9gies de r\u00e9ponse, etc.)<\/p>\n\n\n\n

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D\u00e9couvrir OswegO Academy<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Comment OswegO Academy peut vous aider \u00e0 am\u00e9liorer votre conduite des op\u00e9rations ?<\/h2>\n<\/div>\n\n\n\n
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Augmentation du volume de contacts et d\u2019opportunit\u00e9s dans la relation client.<\/p>\n\n\n\n

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Multiplication des offres cibl\u00e9es adapt\u00e9es aux besoins des d\u00e9cideurs.<\/p>\n<\/div>\n\n\n\n

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Renforcement des affaires conclues, gr\u00e2ce \u00e0 une meilleure ma\u00eetrise des enjeux relationnels et digitaux.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Pourquoi choisir OswegO pour former vos managers aux meilleures pratiques ?<\/h2>\n<\/div>\n\n\n\n
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De former les \u00e9quipes commerciales pour comprendre les sp\u00e9cificit\u00e9s d\u2019un secteur strat\u00e9gique.<\/p>\n\n\n\n

D\u2019exploiter la transformation digitale pour enrichir les relations avec les d\u00e9cideurs et g\u00e9n\u00e9rer de nouvelles opportunit\u00e9s commerciales.<\/p>\n<\/div>\n\n\n\n

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Start now!<\/h3>\n\n\n\n

Contactez nous aujourd\u2019hui en apprendre d’avantage sur nos offres de conseil.<\/p>\n\n\n\n

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\u2198\ufe0e TO MAKE AN APPOINTMENT<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Livre Blanc<\/h3>\n\n\n\n

T\u00e9l\u00e9charger le guide des user cases d\u2019OswegO pour d\u00e9couvrir des exemples concrets d\u2019optimisation de vos op\u00e9rations.<\/p>\n\n\n\n

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T\u00c9L\u00c9CHARGER LE LIVRE BLANC<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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<\/p>","protected":false},"excerpt":{"rendered":"

L’audit op\u00e9rationnel et \u00e9conomique permet d’optimiser le service client et les centres de contact en identifiant des leviers de performance. En analysant plus de 250 points de contr\u00f4le, cette m\u00e9thodologie offre des recommandations concr\u00e8tes pour am\u00e9liorer la rentabilit\u00e9, r\u00e9duire les co\u00fbts et \u00e9tablir un plan d’action structur\u00e9 et prioris\u00e9.<\/p>","protected":false},"author":257993084,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-341","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"\nUse case : Telecoms Academy - OswegO<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrir Use case : Telecoms Academy avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oswego.eu\/en\/telecoms-academy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use case : Telecoms Academy - 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