{"id":334,"date":"2024-11-23T19:12:13","date_gmt":"2024-11-23T18:12:13","guid":{"rendered":"https:\/\/oswego.eu\/?page_id=334"},"modified":"2024-11-29T12:28:51","modified_gmt":"2024-11-29T11:28:51","slug":"bpo-management","status":"publish","type":"page","link":"https:\/\/oswego.eu\/en\/bpo-management\/","title":{"rendered":"Use case : BPO Management"},"content":{"rendered":"
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REINVENTER LA TELEVENTE POUR GARANTIR LE SUCCES<\/h2>\n\n\n\n

Comment OswegO a transform\u00e9 une op\u00e9ration de t\u00e9l\u00e9vente complexe en r\u00e9ussite commerciale en quatre semaines ?<\/h1>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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VOTRE CONTRAT AVEC UN CLIENT STRATEGIQUE EST-IL EN DANGER ?<\/p>\n\n\n\n

Un prestataire majeur de la t\u00e9l\u00e9vente a fait appel \u00e0 OswegO pour sauver une collaboration critique avec un leader de l\u2019assurance.<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Quels processus client et tactiques op\u00e9rationnelles mettre en oeuvre ?<\/h2>\n<\/div>\n\n\n\n
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Contexte<\/h3>\n\n\n\n

Dans le secteur de la t\u00e9l\u00e9vente, un prestataire de renom, op\u00e9rant en France et \u00e0 l\u2019international, faisait face \u00e0 des r\u00e9sultats insuffisants pour un client cl\u00e9 : un leader de l\u2019assurance. Cette situation mena\u00e7ait non seulement la p\u00e9rennit\u00e9 du contrat, mais \u00e9galement sa cr\u00e9dibilit\u00e9 et sa performance financi\u00e8re.<\/p>\n<\/div>\n\n\n\n

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Enjeux<\/h3>\n\n\n\n

R\u00e9tablir les performances op\u00e9rationnelles<\/strong>, notamment en atteignant les objectifs de vente
Restaurer la confiance<\/strong> du client en d\u00e9montrant une capacit\u00e9 \u00e0 g\u00e9rer efficacement les op\u00e9rations<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Mission d’OswegO Management<\/h3>\n\n\n\n

OswegO a rapidement d\u00e9ploy\u00e9 une approche en deux temps :<\/p>\n\n\n\n

Un audit strat\u00e9gique<\/strong> : En six jours, nous avons identifi\u00e9 les causes principales des dysfonctionnements.
Un management de transition<\/strong> : Nous avons pris en charge la direction des op\u00e9rations pour r\u00e9organiser l\u2019activit\u00e9 de t\u00e9l\u00e9vente.

Les actions cl\u00e9s mises en oeuvre :
Restructuration des \u00e9quipes manag\u00e9riales<\/strong>, notamment le middle management et les managers de proximit\u00e9
Formation cibl\u00e9e<\/strong> des managers et des \u00e9quipes support pour introduire un pilotage industriel des op\u00e9rations
Optimisation des plannings<\/strong> pour maximiser la productivit\u00e9
Mise en place d\u2019une boucle qualit\u00e9<\/strong> pour garantir la conformit\u00e9 et l\u2019efficacit\u00e9 des ventes.<\/p>\n\n\n\n

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D\u00e9couvrir OswegO Management<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Les r\u00e9sultats d’am\u00e9lioration de la performance en 4 semaines :<\/h2>\n<\/div>\n\n\n\n
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Objectifs de production et de vente atteints<\/p>\n\n\n\n

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Renouvellement du contrat et des volumes avec le leader de l\u2019assurance<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Pourquoi choisir OswegO pour adresser vos enjeux de satisfaction client ?<\/h2>\n<\/div>\n\n\n\n
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Transformer des d\u00e9fis critiques en opportunit\u00e9s de croissance.<\/p>\n\n\n\n

Consolider la relation client gr\u00e2ce \u00e0 des solutions sur mesure.<\/p>\n<\/div>\n\n\n\n

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Start now!<\/h3>\n\n\n\n

Contactez nous aujourd\u2019hui en apprendre d’avantage sur nos offres de conseil.<\/p>\n\n\n\n

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\u2198\ufe0e TO MAKE AN APPOINTMENT<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Livre Blanc<\/h3>\n\n\n\n

T\u00e9l\u00e9charger le guide des user cases d\u2019OswegO pour d\u00e9couvrir des exemples concrets d\u2019optimisation de vos op\u00e9rations.<\/p>\n\n\n\n

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T\u00c9L\u00c9CHARGER LE LIVRE BLANC<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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<\/p>","protected":false},"excerpt":{"rendered":"

L’audit op\u00e9rationnel et \u00e9conomique permet d’optimiser le service client et les centres de contact en identifiant des leviers de performance. En analysant plus de 250 points de contr\u00f4le, cette m\u00e9thodologie offre des recommandations concr\u00e8tes pour am\u00e9liorer la rentabilit\u00e9, r\u00e9duire les co\u00fbts et \u00e9tablir un plan d’action structur\u00e9 et prioris\u00e9.<\/p>","protected":false},"author":257993084,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-334","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"\nUse case : BPO Management - OswegO<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrir Use case : BPO Management avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oswego.eu\/en\/bpo-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use case : BPO Management - 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