{"version":"1.0","provider_name":"OswegO","provider_url":"https:\/\/oswego.eu\/en","author_name":"Olivier Pellevoizin","author_url":"https:\/\/oswego.eu\/en\/author\/olivier2931e5968b\/","title":"Optimiser les parcours client : la m\u00e9thode \u00e9conomique - OswegO","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"OqU9nh18U7\"><a href=\"https:\/\/oswego.eu\/en\/download\/optimiser-les-parcours-client-la-methode-economique\/\">Optimiser les parcours client : la m\u00e9thode \u00e9conomique<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/oswego.eu\/en\/download\/optimiser-les-parcours-client-la-methode-economique\/embed\/#?secret=OqU9nh18U7\" width=\"600\" height=\"338\" title=\"&#8220;Optimiser les parcours client : la m\u00e9thode \u00e9conomique&#8221; &#8212; OswegO\" data-secret=\"OqU9nh18U7\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/oswego.eu\/wp-includes\/js\/wp-embed.min.js\n<\/script>","description":"Ce document de r\u00e9f\u00e9rence OswegO pr\u00e9sente une m\u00e9thode op\u00e9rationnelle et \u00e9conomique pour optimiser les parcours client en reliant chaque d\u00e9cision d\u2019exp\u00e9rience client \u00e0 son impact r\u00e9el sur les co\u00fbts, la productivit\u00e9 et le P&#038;L. \u00c0 partir de cas concrets et de donn\u00e9es issues de missions terrain, il d\u00e9taille les leviers d\u2019optimisation des parcours, d\u2019automatisation et [&hellip;]"}