{"version":"1.0","provider_name":"OswegO","provider_url":"https:\/\/oswego.eu\/en","author_name":"olivier2931e5968b","author_url":"https:\/\/oswego.eu\/en\/author\/olivier2931e5968b\/","title":"Marc Langlois : Exp\u00e9rience client, performance et inclusion - OswegO","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"nJMzeB8cHJ\"><a href=\"https:\/\/oswego.eu\/en\/2025\/06\/12\/marc-langlois-experience-client-performance-et-inclusion\/\">Marc Langlois : Exp\u00e9rience client, performance et inclusion<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/oswego.eu\/en\/2025\/06\/12\/marc-langlois-experience-client-performance-et-inclusion\/embed\/#?secret=nJMzeB8cHJ\" width=\"600\" height=\"338\" title=\"&#8220;Marc Langlois : Exp\u00e9rience client, performance et inclusion&#8221; &#8212; OswegO\" data-secret=\"nJMzeB8cHJ\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/oswego.eu\/wp-includes\/js\/wp-embed.min.js\n<\/script>","thumbnail_url":"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/oo_card_17.png?fit=618%2C400&ssl=1","thumbnail_width":618,"thumbnail_height":400,"description":"Marc Langlois, directeur associ\u00e9 d'OswegO, aborde l'importance d'optimiser les parcours clients et patients tout en int\u00e9grant l'inclusion comme levier de performance. Il souligne la n\u00e9cessit\u00e9 de structurer les op\u00e9rations, d'utiliser des indicateurs cl\u00e9s de performance et de former les managers \u00e0 l'inclusion des talents autistes pour am\u00e9liorer l'exp\u00e9rience client."}