{"id":72,"date":"2024-11-22T18:38:16","date_gmt":"2024-11-22T17:38:16","guid":{"rendered":"https:\/\/oswego.eu\/?page_id=72"},"modified":"2025-08-08T12:46:43","modified_gmt":"2025-08-08T10:46:43","slug":"academy","status":"publish","type":"page","link":"https:\/\/oswego.eu\/ar\/academy\/","title":{"rendered":"\u0623\u0643\u0627\u062f\u064a\u0645\u064a\u0629"},"content":{"rendered":"
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Les cl\u00e9s de l’excellence op\u00e9rationnelle pour vos managers<\/h1>\n\n\n\n

B\u00e9n\u00e9ficiez de formations immersives et pratiques pour les managers, con\u00e7ues pour am\u00e9liorer la performance de vos services client ou centres de contact. Ax\u00e9es sur une approche pragmatique, elles renforcent les acquis fondamentaux, mettent l’accent sur la gestion des \u00e9quipes et contribuent \u00e0 l’am\u00e9lioration de l’exp\u00e9rience client.
Avec l\u2019\u0623\u0643\u0627\u062f\u064a\u0645\u064a\u0629 \u0623\u0648\u0646\u0644\u0627\u064a\u0646<\/mark>, cette mont\u00e9e en comp\u00e9tence se prolonge en ligne : vos \u00e9quipes acc\u00e8dent \u00e0 nos contenus o\u00f9 et quand elles le souhaitent, pour progresser en autonomie et \u00e0 leur rythme.<\/p>\n\n\n\n

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CARACTERISTIQUES<\/h3>\n\n\n\n

Nos formations sur-mesure pour les managers op\u00e9rationnels sont ax\u00e9es sur la performance des centres de contact et des services client. Alliant th\u00e9orie et pratique, elles s\u2019appuient sur des benchmarks et des \u00e9tudes de cas. Les cycles d\u2019\u00e9valuation int\u00e9gr\u00e9s garantissent une mont\u00e9e en comp\u00e9tence mesurable et durable.<\/p>\n<\/div>\n\n\n\n

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AVANTAGES<\/h3>\n\n\n\n

Elles sont enti\u00e8rement personnalisables et flexibles par rapport aux sp\u00e9cificit\u00e9 du secteur et aux d\u00e9fis de vos managers. Les outils, pratiques et m\u00e9thodes sont directement applicables dans vos op\u00e9rations pour optimiser vos performances d\u00e8s la fin de la session.<\/p>\n<\/div>\n\n\n\n

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BENEFICES<\/h3>\n\n\n\n

Les sessions sont immersives et actionnables pour que vos managers d\u00e9veloppent les comp\u00e9tences n\u00e9cessaires au pilotage des op\u00e9rations client et de centres de contact. L’am\u00e9lioration continue fait partie int\u00e9grante de nos programme pour donner les bases d’une dynamique positive au sein des \u00e9quipes.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\u0627\u0628\u062f\u0623 \u0627\u0644\u0622\u0646!<\/h3>\n\n\n\n

Contactez nous aujourd\u2019hui pour en apprendre plus sur notre offre de formation Academy.<\/p>\n\n\n\n

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\u2198\ufe0e \u062d\u062c\u0632 \u0645\u0648\u0639\u062f<\/a><\/div>\n\n\n\n
\u2198\ufe0e ACADEMY ONLINE<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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M\u00e9thodologie<\/h2>\n<\/div>\n\n\n\n
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ANALYSER LES BESOINS<\/h3>\n\n\n\n

Nous d\u00e9marrons par une phase de diagnostic des comp\u00e9tences et attentes manag\u00e9riales, r\u00e9alis\u00e9e \u00e0 travers des ateliers et entretiens. Cette \u00e9tape permet d\u2019adapter le programme de formation aux besoins r\u00e9els de vos \u00e9quipes.<\/p>\n\n\n\n

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CONCEVOIR DES PROGRAMMES SUR MESURE<\/h3>\n\n\n\n

Chaque programme inclut des modules personnalis\u00e9s sur les fondamentaux des op\u00e9rations, les mod\u00e8les \u00e9conomiques, et les meilleures pratiques, combin\u00e9s \u00e0 des exercices pratiques et des cas r\u00e9els.<\/p>\n\n\n\n

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ANIMER DES SESSIONS<\/h3>\n\n\n\n

Les sessions alternent entre enseignements th\u00e9oriques et ateliers collaboratifs, favorisant la r\u00e9flexion collective et l\u2019apprentissage par la pratique.<\/p>\n\n\n\n

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EVALUER DE FACON CYCLIQUE<\/h3>\n\n\n\n

Nous int\u00e9grons des \u00e9valuations avant, pendant et apr\u00e8s les sessions pour mesurer l\u2019efficacit\u00e9 de la formation et fournir des comparatifs de performance.<\/p>\n\n\n\n

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ACCOMPAGNER LE POST FORMATION<\/h3>\n\n\n\n

Pour garantir une mise en \u0153uvre r\u00e9ussie, nous proposons un suivi individuel ou collectif apr\u00e8s la formation, ax\u00e9 sur la mise en application des comp\u00e9tences acquises.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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B\u00e9n\u00e9fices<\/h2>\n<\/div>\n\n\n\n
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AMELIORATION DES COMPETENCES MANAGERIALES<\/h3>\n\n\n\n

Vos \u00e9quipes montent en comp\u00e9tence imm\u00e9diatement, appliquant d\u00e8s la formation des approches efficaces et innovantes.<\/p>\n\n\n\n

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ALIGNEMENT AUX MEILLEURS PRATIQUES DE LA FILIERE<\/h3>\n\n\n\n

Nos programmes s\u2019appuient sur des benchmarks sectoriels, garantissant un alignement optimal avec les standards de votre march\u00e9.<\/p>\n\n\n\n

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APTITUDE AU PILOTAGE LONG-TERME DES OPERATIONS<\/h3>\n\n\n\n

Les managers d\u00e9veloppent une approche strat\u00e9gique et op\u00e9rationnelle pour accompagner les changements organisationnels.<\/p>\n\n\n\n

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MEILLEURE ATTRACTIVITE ET RETENTION DES TALENTS<\/h3>\n\n\n\n

Une mont\u00e9e en comp\u00e9tences cibl\u00e9e valorise vos managers, augmentant leur engagement et leur fid\u00e9lit\u00e9 \u00e0 votre entreprise.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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T\u00e9moignage<\/h2>\n<\/div>\n\n\n\n
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\u201cOswegO Academy a su s’adapter \u00e0 nos contraintes sp\u00e9cifiques de planning (…) et a particuli\u00e8rement enrichi nos \u00e9quipes sur des sujets tels que la productivit\u00e9, la planification des ressources et l\u2019optimisation des flux.\u201d<\/p>\n\n\n\n

\u2014 Franck Guilloteau
Directeur des Op\u00e9rations
MACIF Finance Epargne France<\/p>\n\n\n\n

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DECOUVRIR TOUS NOS USE CASES<\/a><\/div>\n<\/div>\n<\/blockquote>\n<\/div>\n\n\n\n
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Transformer la relation client en levier de croissance<\/h3>\n\n\n\n

#Academy<\/p>\n\n\n\n

#T\u00e9l\u00e9coms<\/p>\n\n\n\n

#Parcours client<\/p>\n<\/div>\n\n\n\n

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Red\u00e9finir l’excellence, r\u00e9inventer le B2C \u00e9nergie <\/h3>\n\n\n\n

#Academy<\/p>\n\n\n\n

#Energie<\/p>\n\n\n\n

#Quality monitoring<\/p>\n<\/div>\n\n\n\n

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VOIR TOUS<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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\u0623\u0648\u0633\u0648\u064a\u063a\u0648 \u062a\u062a\u062d\u062f\u062b<\/h3>\n\n\n\n

\u0627\u0643\u062a\u0634\u0627\u0641 \u062c\u0645\u064a\u0639 \u062a\u062d\u062f\u064a\u0627\u062a \u062a\u062f\u0642\u064a\u0642 \u0639\u0644\u0627\u0642\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062e\u062f\u0645\u062a\u0647\u0645 \u0641\u064a \u0627\u0644\u0634\u0631\u0643\u0627\u062a.<\/p>\n\n\n\n

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\u0648\u0631\u0642\u0629 \u0628\u064a\u0636\u0627\u0621<\/h3>\n\n\n\n

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Academy en ligne<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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<\/p>","protected":false},"excerpt":{"rendered":"

Les formations immersives d’OswegO Academy pour les managers visent \u00e0 am\u00e9liorer la performance des services client et des centres de contact. Personnalisables et pratiques, elles allient th\u00e9orie et exercices pour d\u00e9velopper des comp\u00e9tences manag\u00e9riales, optimiser les op\u00e9rations et favoriser l’am\u00e9lioration continue, tout en garantissant des \u00e9valuations mesurables.<\/p>","protected":false},"author":257993084,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","footnotes":""},"class_list":["post-72","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"\nAcademy - OswegO<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrir Academy avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oswego.eu\/ar\/academy\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Academy - 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