{"id":483,"date":"2024-11-24T18:36:55","date_gmt":"2024-11-24T17:36:55","guid":{"rendered":"https:\/\/oswego.eu\/?page_id=483"},"modified":"2024-11-29T13:17:09","modified_gmt":"2024-11-29T12:17:09","slug":"use-case-audit-care-management-operationnel","status":"publish","type":"page","link":"https:\/\/oswego.eu\/ar\/use-case-audit-care-management-operationnel\/","title":{"rendered":"Use case : Audit Care Management Op\u00e9rationnel"},"content":{"rendered":"
\n
\n
\n
\"\"<\/span>
\n

REVELER LES AXES D’AMELIORATION DANS LES OPERATIONS CLIENT<\/h2>\n\n\n\n

Comment une entreprise sp\u00e9cialis\u00e9e dans les services \u00e0 domicile a utilis\u00e9 OswegO Audit pour transformer ses op\u00e9rations clients et structurer son plan d\u2019action ?<\/h1>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n
\n
\n
\n
\n

COMMENT L’AUDIT DE VOS OPERATIONS SERT DE FEUILLE DE ROUTE A VOS SERVICES ?<\/p>\n\n\n\n

Une entreprise leader des services \u00e0 domicile a utilis\u00e9 l\u2019application OswegO Audit pour \u00e9valuer ses op\u00e9rations clients et identifier des axes d\u2019am\u00e9lioration.<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

<\/div>\n\n\n\n
\n
\n

Quel \u00e9tat des lieux des op\u00e9rations d’un acteur du Care ?<\/h2>\n<\/div>\n\n\n\n
\n
\n

Contexte<\/h3>\n\n\n\n

Dans le secteur des services \u00e0 domicile, une entreprise sp\u00e9cialis\u00e9e dans des activit\u00e9s vari\u00e9es telles que la garde d\u2019enfants, le m\u00e9nage et le jardinage, a r\u00e9cemment nomm\u00e9 une nouvelle directrice de la relation client. Souhaitant rapidement comprendre les forces et axes d\u2019am\u00e9lioration de ses op\u00e9rations clients, elle a choisi l\u2019application OswegO Audit pour obtenir une vision pr\u00e9cise et exploitable.<\/p>\n<\/div>\n\n\n\n

\n
\n
\n
\n

Enjeux<\/h3>\n\n\n\n

Fournir \u00e0 la nouvelle directrice une vue globale des forces et axes d\u2019am\u00e9lioration<\/strong> des op\u00e9rations clients.
Identifier les \u00e9carts entre les pratiques actuelles et les meilleures pratiques<\/strong> en exp\u00e9rience client.
\u00c9laborer un plan d\u2019action<\/strong> align\u00e9 sur les priorit\u00e9s strat\u00e9giques de l\u2019entreprise.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
\n
\n
\n

Mission d’OswegO Audit<\/h3>\n\n\n\n

Gr\u00e2ce \u00e0 l’app OswegO Audit, le client a pu \u00e9tablir un diagnostic autonome et structurer ses actions d’am\u00e9lioration de son service client.<\/p>\n\n\n\n


App OswegO Audit<\/strong> : conduire en autonomie l’\u00e9valuation de 250 points de contr\u00f4le<\/strong> align\u00e9s sur les standards d\u2019excellence de l’exp\u00e9rience client.
Analyse des r\u00e9sultats <\/strong>: acc\u00e9der \u00e0 un rapport d\u00e9taill\u00e9 de 60 pages<\/strong>, offrant une visualisation pr\u00e9cise des performances et des \u00e9carts \u00e0 combler.
Accompagnement personnalis\u00e9<\/strong> : b\u00e9n\u00e9ficier de l’accompagnement d’un consultant senior dans la navigation de l’outil et l’interpretation des r\u00e9sultats.
Elaboration d’un plan d’action<\/strong> : croiser r\u00e9sultats de l\u2019audit et les priorit\u00e9s strat\u00e9giques permet de d\u00e9gager plan d\u2019action structur\u00e9 sur-mesure aux besoins du client.<\/p>\n\n\n\n

\n
D\u00e9couvrir OswegO Audit<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\"\"<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n
\n
\n

Quels sont les r\u00e9sultats de la s\u00e9lection rigoureuse d’une solution pour le parcours patient ?<\/h2>\n<\/div>\n\n\n\n
\n
\n
\"\"<\/figure>\n<\/div>\n\n\n\n
\n
\"\"<\/figure>\n\n\n\n

Prise en main rapide\u00a0: Le client a obtenu une vue claire des op\u00e9rations clients d\u00e8s les premi\u00e8res semaines de sa prise de poste.<\/p>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n

Audit exhaustif et visuel : Le rapport a permis une \u00e9valuation pr\u00e9cise et une planification \u00e9clair\u00e9e des actions \u00e0 entreprendre.<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n

Plan d\u2019action align\u00e9 : L\u2019analyse approfondie a conduit \u00e0 un plan d\u2019action structur\u00e9 et adapt\u00e9 aux enjeux sp\u00e9cifiques de l\u2019entreprise.<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n

Accompagnement par un expert : Le regard ext\u00e9rieur du consultant a assur\u00e9 une mise en \u0153uvre efficace des recommandations.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

<\/div>\n\n\n\n
\n
\n

Pourquoi choisir l’application OswegO Audit ?<\/h2>\n<\/div>\n\n\n\n
\n
\n

La puissance de l\u2019application OswegO Audit pour des \u00e9valuations rapides et approfondies.<\/p>\n\n\n\n

L\u2019importance d\u2019un accompagnement personnalis\u00e9 pour interpr\u00e9ter les r\u00e9sultats et structurer un plan d\u2019action concret et impactant.<\/p>\n<\/div>\n\n\n\n

\n
\n
\n
\n
\n
\n

D\u00e9marrer maintenant !<\/h3>\n\n\n\n

Contactez nous aujourd\u2019hui en apprendre d’avantage sur nos offres de conseil.<\/p>\n\n\n\n

\n
\u2198\ufe0e PRENDRE RENDEZ-VOUS<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\"\"<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n
\n
\n
\n
\n
\n

Livre Blanc<\/h3>\n\n\n\n

T\u00e9l\u00e9charger le guide des user cases d\u2019OswegO pour d\u00e9couvrir des exemples concrets d\u2019optimisation de vos op\u00e9rations.<\/p>\n\n\n\n

\n
T\u00c9L\u00c9CHARGER LE LIVRE BLANC<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\"\"<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

L’audit op\u00e9rationnel et \u00e9conomique permet d’optimiser le service client et les centres de contact en identifiant des leviers de performance. En analysant plus de 250 points de contr\u00f4le, cette m\u00e9thodologie offre des recommandations concr\u00e8tes pour am\u00e9liorer la rentabilit\u00e9, r\u00e9duire les co\u00fbts et \u00e9tablir un plan d’action structur\u00e9 et prioris\u00e9.<\/p>","protected":false},"author":257993084,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-483","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"\nUse case : Audit Care Management Op\u00e9rationnel - OswegO<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrir Use case : Audit Care Management Op\u00e9rationnel avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oswego.eu\/ar\/use-case-audit-care-management-operationnel\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use case : Audit Care Management Op\u00e9rationnel - OswegO\" \/>\n<meta property=\"og:description\" content=\"D\u00e9couvrir Use case : Audit Care Management Op\u00e9rationnel avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/oswego.eu\/ar\/use-case-audit-care-management-operationnel\/\" \/>\n<meta property=\"og:site_name\" content=\"OswegO\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-29T12:17:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/oswego.eu\/wp-content\/uploads\/2024\/11\/brooke-cagle-lccfi_26dia-unsplash.jpg?w=1024\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u0648\u0642\u062a \u0627\u0644\u0642\u0631\u0627\u0621\u0629 \u0627\u0644\u0645\u064f\u0642\u062f\u0651\u0631\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 \u062f\u0642\u0627\u0626\u0642\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\\\/\\\/oswego.eu\\\/use-case-audit-care-management-operationnel\\\/\",\"url\":\"https:\\\/\\\/oswego.eu\\\/use-case-audit-care-management-operationnel\\\/\",\"name\":\"Use case : Audit Care Management Op\u00e9rationnel - OswegO\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/oswego.eu\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/oswego.eu\\\/use-case-audit-care-management-operationnel\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/oswego.eu\\\/use-case-audit-care-management-operationnel\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/oswego.eu\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/brooke-cagle-lccfi_26dia-unsplash.jpg?w=1024\",\"datePublished\":\"2024-11-24T17:36:55+00:00\",\"dateModified\":\"2024-11-29T12:17:09+00:00\",\"description\":\"D\u00e9couvrir Use case : Audit Care Management Op\u00e9rationnel avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/oswego.eu\\\/use-case-audit-care-management-operationnel\\\/#breadcrumb\"},\"inLanguage\":\"ar\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/oswego.eu\\\/use-case-audit-care-management-operationnel\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ar\",\"@id\":\"https:\\\/\\\/oswego.eu\\\/use-case-audit-care-management-operationnel\\\/#primaryimage\",\"url\":\"https:\\\/\\\/oswego.eu\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/brooke-cagle-lccfi_26dia-unsplash.jpg?w=1024\",\"contentUrl\":\"https:\\\/\\\/oswego.eu\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/brooke-cagle-lccfi_26dia-unsplash.jpg?w=1024\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/oswego.eu\\\/use-case-audit-care-management-operationnel\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/oswego.eu\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Use case : Audit Care Management Op\u00e9rationnel\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/oswego.eu\\\/#website\",\"url\":\"https:\\\/\\\/oswego.eu\\\/\",\"name\":\"OswegO\",\"description\":\"Conseil en op\u00e9rations et exp\u00e9rience client\",\"publisher\":{\"@id\":\"https:\\\/\\\/oswego.eu\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/oswego.eu\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ar\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/oswego.eu\\\/#organization\",\"name\":\"OswegO\",\"url\":\"https:\\\/\\\/oswego.eu\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ar\",\"@id\":\"https:\\\/\\\/oswego.eu\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/oswego.eu\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/oswego_logo_white.png?fit=4800%2C1200&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/oswego.eu\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/oswego_logo_white.png?fit=4800%2C1200&ssl=1\",\"width\":4800,\"height\":1200,\"caption\":\"OswegO\"},\"image\":{\"@id\":\"https:\\\/\\\/oswego.eu\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/company\\\/oswego-eu\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Use case : Audit Care Management Op\u00e9rationnel - OswegO","description":"D\u00e9couvrir Use case : Audit Care Management Op\u00e9rationnel avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/oswego.eu\/ar\/use-case-audit-care-management-operationnel\/","og_locale":"ar_AR","og_type":"article","og_title":"Use case : Audit Care Management Op\u00e9rationnel - OswegO","og_description":"D\u00e9couvrir Use case : Audit Care Management Op\u00e9rationnel avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.","og_url":"https:\/\/oswego.eu\/ar\/use-case-audit-care-management-operationnel\/","og_site_name":"OswegO","article_modified_time":"2024-11-29T12:17:09+00:00","og_image":[{"url":"https:\/\/oswego.eu\/wp-content\/uploads\/2024\/11\/brooke-cagle-lccfi_26dia-unsplash.jpg?w=1024","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"\u0648\u0642\u062a \u0627\u0644\u0642\u0631\u0627\u0621\u0629 \u0627\u0644\u0645\u064f\u0642\u062f\u0651\u0631":"3 \u062f\u0642\u0627\u0626\u0642"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["WebPage","FAQPage"],"@id":"https:\/\/oswego.eu\/use-case-audit-care-management-operationnel\/","url":"https:\/\/oswego.eu\/use-case-audit-care-management-operationnel\/","name":"Use case : Audit Care Management Op\u00e9rationnel - OswegO","isPartOf":{"@id":"https:\/\/oswego.eu\/#website"},"primaryImageOfPage":{"@id":"https:\/\/oswego.eu\/use-case-audit-care-management-operationnel\/#primaryimage"},"image":{"@id":"https:\/\/oswego.eu\/use-case-audit-care-management-operationnel\/#primaryimage"},"thumbnailUrl":"https:\/\/oswego.eu\/wp-content\/uploads\/2024\/11\/brooke-cagle-lccfi_26dia-unsplash.jpg?w=1024","datePublished":"2024-11-24T17:36:55+00:00","dateModified":"2024-11-29T12:17:09+00:00","description":"D\u00e9couvrir Use case : Audit Care Management Op\u00e9rationnel avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.","breadcrumb":{"@id":"https:\/\/oswego.eu\/use-case-audit-care-management-operationnel\/#breadcrumb"},"inLanguage":"ar","potentialAction":[{"@type":"ReadAction","target":["https:\/\/oswego.eu\/use-case-audit-care-management-operationnel\/"]}]},{"@type":"ImageObject","inLanguage":"ar","@id":"https:\/\/oswego.eu\/use-case-audit-care-management-operationnel\/#primaryimage","url":"https:\/\/oswego.eu\/wp-content\/uploads\/2024\/11\/brooke-cagle-lccfi_26dia-unsplash.jpg?w=1024","contentUrl":"https:\/\/oswego.eu\/wp-content\/uploads\/2024\/11\/brooke-cagle-lccfi_26dia-unsplash.jpg?w=1024"},{"@type":"BreadcrumbList","@id":"https:\/\/oswego.eu\/use-case-audit-care-management-operationnel\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/oswego.eu\/"},{"@type":"ListItem","position":2,"name":"Use case : Audit Care Management Op\u00e9rationnel"}]},{"@type":"WebSite","@id":"https:\/\/oswego.eu\/#website","url":"https:\/\/oswego.eu\/","name":"OswegO","description":"Conseil en op\u00e9rations et exp\u00e9rience client","publisher":{"@id":"https:\/\/oswego.eu\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/oswego.eu\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ar"},{"@type":"Organization","@id":"https:\/\/oswego.eu\/#organization","name":"OswegO","url":"https:\/\/oswego.eu\/","logo":{"@type":"ImageObject","inLanguage":"ar","@id":"https:\/\/oswego.eu\/#\/schema\/logo\/image\/","url":"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/01\/oswego_logo_white.png?fit=4800%2C1200&ssl=1","contentUrl":"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/01\/oswego_logo_white.png?fit=4800%2C1200&ssl=1","width":4800,"height":1200,"caption":"OswegO"},"image":{"@id":"https:\/\/oswego.eu\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/oswego-eu\/"]}]}},"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/PgbXGF-7N","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/oswego.eu\/ar\/wp-json\/wp\/v2\/pages\/483","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oswego.eu\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oswego.eu\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oswego.eu\/ar\/wp-json\/wp\/v2\/users\/257993084"}],"replies":[{"embeddable":true,"href":"https:\/\/oswego.eu\/ar\/wp-json\/wp\/v2\/comments?post=483"}],"version-history":[{"count":5,"href":"https:\/\/oswego.eu\/ar\/wp-json\/wp\/v2\/pages\/483\/revisions"}],"predecessor-version":[{"id":1429,"href":"https:\/\/oswego.eu\/ar\/wp-json\/wp\/v2\/pages\/483\/revisions\/1429"}],"wp:attachment":[{"href":"https:\/\/oswego.eu\/ar\/wp-json\/wp\/v2\/media?parent=483"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}