{"id":465,"date":"2024-11-24T17:26:11","date_gmt":"2024-11-24T16:26:11","guid":{"rendered":"https:\/\/oswego.eu\/?page_id=465"},"modified":"2024-11-29T12:58:43","modified_gmt":"2024-11-29T11:58:43","slug":"use-case-management-services-financiers-wfm","status":"publish","type":"page","link":"https:\/\/oswego.eu\/ar\/use-case-management-services-financiers-wfm\/","title":{"rendered":"Use case : Management Services Financiers WFM"},"content":{"rendered":"
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Structurer la Gouvernance et Optimiser le Workforce Management<\/h2>\n\n\n\n

Comment OswegO aide acteur blockchain \u00e0 structurer son management de prestataire et son Workforce Management tout en pr\u00e9parant l\u2019int\u00e9gration de fonctions cl\u00e9s ?<\/h1>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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QUEL ROLE LE WORKFORCE MANAGEMENT DANS LA STRUCTURATION D’UN SERVICE CLIENT ?<\/p>\n\n\n\n

Pour accompagner sa croissance rapide, une entreprise leader des solutions blockchain a confi\u00e9 \u00e0 OswegO la gestion transitoire de son service client. La productivit\u00e9 a ainsi \u00e9t\u00e9 optimis\u00e9e gr\u00e2ce au Workforce Management et nouvelles fonctions cl\u00e9s ont \u00e9t\u00e9 int\u00e9gr\u00e9es avec succ\u00e8s.<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Pourquoi la croissance est syst\u00e9matiquement une opportunit\u00e9 dans un service client structur\u00e9 ?<\/h2>\n<\/div>\n\n\n\n
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Contexte<\/h3>\n\n\n\n

Un acteur fran\u00e7ais de la blockchain faisait face \u00e0 une croissance rapide de son parc client grand public. Son service client, confront\u00e9 \u00e0 des d\u00e9fis en gestion de prestataire et en Workforce Management (WFM). Il y avait donc un besoin de renforcement imm\u00e9diat pour assurer la continuit\u00e9 des op\u00e9rations jusqu’au recrutement de nouvelles fonctions strat\u00e9giques.<\/p>\n<\/div>\n\n\n\n

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Enjeux<\/h3>\n\n\n\n

Assurer un management transitoire<\/strong> efficace du prestataire pour garantir la continuit\u00e9 des op\u00e9rations.
Mettre en place des outils performants de Workforce Management<\/strong> pour g\u00e9rer les flux et optimiser la productivit\u00e9.
Accompagner le recrutement et l\u2019int\u00e9gration <\/strong>des responsables du WFM et du management de prestataire.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Mission d’OswegO Management<\/h3>\n\n\n\n

OswegO a structur\u00e9 son intervention en trois \u00e9tapes cl\u00e9s :<\/p>\n\n\n\n


Management de transition<\/strong> : confier le pilotage des op\u00e9rations avec le prestataire et la coordination des \u00e9quipes internes \u00e0 un consultant expert.
Mise en place des outils de WFM<\/strong> : concevoir et impl\u00e9menter les mod\u00e8les de pr\u00e9vision et dimensionnement ainsi que les outils de planification des \u00e9quipes et de pilotage en temps r\u00e9el.
Recrutement et s\u00e9lection de talents<\/strong> : Accompagner la recherche et l’int\u00e9gration des profils de responsable du Workforce Management de pilote des relations prestataires.<\/p>\n\n\n\n

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D\u00e9couvrir OswegO Management<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Quels r\u00e9sultats du management de transition pour vos \u00e9quipes et outils WFM ?<\/h2>\n<\/div>\n\n\n\n
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Maintien et am\u00e9lioration de la qualit\u00e9 de service en parall\u00e8le d’une forte croissance du parc client.<\/p>\n\n\n\n

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Optimisation de la productivit\u00e9 : un pilotage rigoureux et l\u2019utilisation des outils WFM.<\/p>\n<\/div>\n\n\n\n

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Contr\u00f4le efficace de la gouvernance du prestataire : une collaboration fluide et le respect des engagements.<\/p>\n<\/div>\n\n\n\n

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Recrutement r\u00e9ussi : int\u00e9gration des nouvelles fonctions cl\u00e9s pour renforcer durablement les capacit\u00e9s internes.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Pourquoi choisir OswegO pour assurer la transition manag\u00e9riale et l’alignement aux meilleures pratiques de vos services client ?<\/h2>\n<\/div>\n\n\n\n
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L\u2019expertise d\u2019OswegO en management de transition pour g\u00e9rer des phases critiques de croissance.<\/p>\n\n\n\n

Une capacit\u00e9 \u00e0 structurer et optimiser les op\u00e9rations gr\u00e2ce \u00e0 des outils de Workforce Management adapt\u00e9s.<\/p>\n<\/div>\n\n\n\n

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D\u00e9marrer maintenant !<\/h3>\n\n\n\n

Contactez nous aujourd\u2019hui en apprendre d’avantage sur nos offres de conseil.<\/p>\n\n\n\n

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\u2198\ufe0e PRENDRE RENDEZ-VOUS<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Livre Blanc<\/h3>\n\n\n\n

T\u00e9l\u00e9charger le guide des user cases d\u2019OswegO pour d\u00e9couvrir des exemples concrets d\u2019optimisation de vos op\u00e9rations.<\/p>\n\n\n\n

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T\u00c9L\u00c9CHARGER LE LIVRE BLANC<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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<\/p>","protected":false},"excerpt":{"rendered":"

L’audit op\u00e9rationnel et \u00e9conomique permet d’optimiser le service client et les centres de contact en identifiant des leviers de performance. En analysant plus de 250 points de contr\u00f4le, cette m\u00e9thodologie offre des recommandations concr\u00e8tes pour am\u00e9liorer la rentabilit\u00e9, r\u00e9duire les co\u00fbts et \u00e9tablir un plan d’action structur\u00e9 et prioris\u00e9.<\/p>","protected":false},"author":257993084,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-465","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"\nUse case : Management Services Financiers WFM - OswegO<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrir Use case : Management Services Financiers WFM avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oswego.eu\/ar\/use-case-management-services-financiers-wfm\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use case : Management Services Financiers WFM - 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