{"id":440,"date":"2024-11-24T14:53:20","date_gmt":"2024-11-24T13:53:20","guid":{"rendered":"https:\/\/oswego.eu\/?page_id=440"},"modified":"2024-11-29T12:46:15","modified_gmt":"2024-11-29T11:46:15","slug":"use-case-audit-energie-parcours-client","status":"publish","type":"page","link":"https:\/\/oswego.eu\/ar\/use-case-audit-energie-parcours-client\/","title":{"rendered":"Use case : Audit Energie Parcours client"},"content":{"rendered":"
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SIMPLIFIER LES PARCOURS CLIENT ET OPTIMISER LES OPERATIONS<\/h2>\n\n\n\n

Comment OswegO accompagne une entreprise du secteur de l\u2019\u00e9nergie pour r\u00e9pondre aux exigences de la transition \u00e9cologique ?<\/h1>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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LES PARCOURS CLIENTS SONT-ILS TOUJOURS UN LEVIER DE LA PERFORMANCE ?<\/p>\n\n\n\n

OswegO a accompagn\u00e9 un acteur cl\u00e9 de l\u2019\u00e9nergie dans l\u2019audit et l\u2019optimisation de ses op\u00e9rations li\u00e9es aux certificats d\u2019\u00e9conomie d\u2019\u00e9nergie (CEE). Ainsi, les parcours clients ont \u00e9t\u00e9 simplifi\u00e9s, les processus align\u00e9s aux meilleures pratiques, et des gains \u00e9conomiques imm\u00e9diats ont \u00e9t\u00e9 r\u00e9alis\u00e9s gr\u00e2ce aux quick wins.<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Comment d\u00e9velopper les processus de mod\u00e9lisation des parcours client ?<\/h2>\n<\/div>\n\n\n\n
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\u0633\u064a\u0627\u0642<\/h3>\n\n\n\n

Dans le cadre de la transition \u00e9cologique, une entreprise sp\u00e9cialis\u00e9e dans la gestion des certificats d\u2019\u00e9conomie d\u2019\u00e9nergie (CEE) jouait un r\u00f4le crucial en aidant ses clients \u00e0 b\u00e9n\u00e9ficier d\u2019avantages fiscaux. Ces parcours, complexes et r\u00e9glement\u00e9s, n\u00e9cessitaient une refonte pour garantir fluidit\u00e9, conformit\u00e9 et efficacit\u00e9 interne.<\/p>\n<\/div>\n\n\n\n

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\u0631\u0647\u0627\u0646\u0627\u062a<\/h3>\n\n\n\n

Simplifier les parcours clients<\/strong> tout en respectant les contraintes r\u00e9glementaires strictes.
Optimiser les processus internes<\/strong>, en les alignant sur les meilleures pratiques du secteur pour g\u00e9n\u00e9rer des gains \u00e9conomiques rapides.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Mission d’OswegO Audit<\/h3>\n\n\n\n

Pendant un mois, un consultant senior, sous la supervision d\u2019un directeur associ\u00e9, a conduit un audit approfondi des op\u00e9rations.<\/p>\n\n\n\n


\u00c9valuation des parcours clients<\/strong> : Identifier les points de friction et proposer des solutions pour les simplifier tout en respectant les exigences r\u00e9glementaires.
Analyse des mod\u00e8les op\u00e9rationnels et \u00e9conomiques<\/strong> : Diagnostiquer les processus existants et explorer des approches nouvelles pour am\u00e9liorer leur efficacit\u00e9.
Plan d\u2019action synchronis\u00e9<\/strong> : Concevoir un plan alignant les am\u00e9liorations des parcours clients, les processus internes et les optimisations \u00e9conomiques.<\/p>\n\n\n\n

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D\u00e9couvrir OswegO Audit<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Quels sont les r\u00e9sultats du conseil en exp\u00e9rience client ?<\/h2>\n<\/div>\n\n\n\n
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Parcours client am\u00e9lior\u00e9 : Simplification des \u00e9tapes cl\u00e9s pour une exp\u00e9rience plus fluide, malgr\u00e9 les contraintes r\u00e9glementaires.<\/p>\n\n\n\n

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Processus align\u00e9s sur les standards du secteur : Adoption de pratiques op\u00e9rationnelles renfor\u00e7ant la fiabilit\u00e9 et l\u2019efficacit\u00e9.<\/p>\n<\/div>\n\n\n\n

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Optimisation \u00e9conomique : Mise en \u0153uvre d\u2019une premi\u00e8re s\u00e9rie de quick wins, permettant des \u00e9conomies imm\u00e9diates.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Pourquoi choisir OswegO dans la transformation des vos op\u00e9rations client ?<\/h2>\n<\/div>\n\n\n\n
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La capacit\u00e9 d\u2019OswegO \u00e0 g\u00e9rer des transformations complexes \u00e0 l\u2019\u00e9chelle internationale.<\/p>\n\n\n\n

Une approche structur\u00e9e combinant management op\u00e9rationnel, Workforce Management, et renforcement des comp\u00e9tences manag\u00e9riales.<\/p>\n<\/div>\n\n\n\n

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\u0627\u0628\u062f\u0623 \u0627\u0644\u0622\u0646!<\/h3>\n\n\n\n

\u0627\u062a\u0635\u0644 \u0628\u0646\u0627 \u0627\u0644\u064a\u0648\u0645 \u0644\u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u0645\u0632\u064a\u062f \u0639\u0646 \u0639\u0631\u0648\u0636\u0646\u0627 \u0627\u0644\u0627\u0633\u062a\u0634\u0627\u0631\u064a\u0629.<\/p>\n\n\n\n

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\u2198\ufe0e \u062d\u062c\u0632 \u0645\u0648\u0639\u062f<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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\u0648\u0631\u0642\u0629 \u0628\u064a\u0636\u0627\u0621<\/h3>\n\n\n\n

\u0642\u0645 \u0628\u062a\u0646\u0632\u064a\u0644 \u062f\u0644\u064a\u0644 \u062d\u0627\u0644\u0627\u062a \u0627\u0633\u062a\u062e\u062f\u0627\u0645 Oswego \u0644\u0627\u0643\u062a\u0634\u0627\u0641 \u0623\u0645\u062b\u0644\u0629 \u0639\u0645\u0644\u064a\u0629 \u0644\u062a\u062d\u0633\u064a\u0646 \u0639\u0645\u0644\u064a\u0627\u062a\u0643.<\/p>\n\n\n\n

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\u062a\u062d\u0645\u064a\u0644 \u0627\u0644\u0643\u062a\u0627\u0628 \u0627\u0644\u0623\u0628\u064a\u0636<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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<\/p>","protected":false},"excerpt":{"rendered":"

L’audit op\u00e9rationnel et \u00e9conomique permet d’optimiser le service client et les centres de contact en identifiant des leviers de performance. En analysant plus de 250 points de contr\u00f4le, cette m\u00e9thodologie offre des recommandations concr\u00e8tes pour am\u00e9liorer la rentabilit\u00e9, r\u00e9duire les co\u00fbts et \u00e9tablir un plan d’action structur\u00e9 et prioris\u00e9.<\/p>","protected":false},"author":257993084,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","footnotes":""},"class_list":["post-440","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"\nUse case : Audit Energie Parcours client - OswegO<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrir Use case : Audit Energie Parcours client avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oswego.eu\/ar\/use-case-audit-energie-parcours-client\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use case : Audit Energie Parcours client - 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