{"id":314,"date":"2024-11-23T18:55:11","date_gmt":"2024-11-23T17:55:11","guid":{"rendered":"https:\/\/oswego.eu\/?page_id=314"},"modified":"2024-11-29T12:27:24","modified_gmt":"2024-11-29T11:27:24","slug":"figaro-audit","status":"publish","type":"page","link":"https:\/\/oswego.eu\/ar\/figaro-audit\/","title":{"rendered":"Use case : Assurance Audit"},"content":{"rendered":"
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SECURISER VOS OPERATIONS, OPTIMISER VOS RESULTATS<\/h2>\n\n\n\n

Comment OswegO a aid\u00e9 une entreprise du secteur de l\u2019assurance \u00e0 surmonter des d\u00e9fis critiques li\u00e9s \u00e0 l\u2019externalisation et \u00e0 r\u00e9duire ses co\u00fbts de 30 % ?<\/h1>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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VOTRE PRESTATAIRE OFFSHORE REPOND-IL VRAIMENT A VOS ATTENTES ?<\/p>\n\n\n\n

Dans le secteur exigeant de l’assurance, une entreprise a fait appel \u00e0 OswegO Audit pour d\u00e9tecter et r\u00e9soudre des d\u00e9fis critiques sur la performance et la s\u00e9curit\u00e9. <\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Quel \u00e9tat des lieux du service client ?<\/h2>\n<\/div>\n\n\n\n
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Contexte<\/h3>\n\n\n\n

Dans le secteur de l\u2019assurance, une filiale d\u2019un grand groupe de presse a confi\u00e9 la gestion de ses op\u00e9rations client \u00e0 un prestataire offshore. Malgr\u00e9 une phase initiale prometteuse, des probl\u00e8mes de performance op\u00e9rationnelle, des anomalies dans le service et des risques de fraudes ont rapidement \u00e9merg\u00e9. Ces difficult\u00e9s ont r\u00e9v\u00e9l\u00e9 une perte de contr\u00f4le sur les r\u00e9sultats et des failles de s\u00e9curit\u00e9 critiques.<\/p>\n<\/div>\n\n\n\n

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Enjeux<\/h3>\n\n\n\n

Identifier les sources des anomalies<\/strong> et \u00e9valuer les processus<\/strong> op\u00e9rationnels en place
Mettre en place des actions <\/strong>pour am\u00e9liorer les performances tout en pr\u00e9servant la qualit\u00e9 du service client<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Mission d’OswegO Audit<\/h3>\n\n\n\n

OswegO est intervenu rapidement avec une m\u00e9thodologie structur\u00e9e, souvent utilis\u00e9e pour \u00e9valuer les taux d\u2019attrition<\/strong> ou analyser les risques dans des contextes complexes. En seulement deux semaines, nous avons :<\/p>\n\n\n\n

Audit\u00e9 les processus d\u2019externalisation<\/strong> pour identifier les failles organisationnelles.
\u00c9valu\u00e9 les performances<\/strong> du prestataire en comparant ses r\u00e9sultats avec les standards du march\u00e9.
Point\u00e9 les pratiques \u00e0 risque<\/strong>, notamment en mati\u00e8re de conformit\u00e9 et de s\u00e9curit\u00e9 des donn\u00e9es.<\/p>\n\n\n\n

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D\u00e9couvrir OswegO Audit<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Comment OswegO Audit permet de d\u00e9tecter les risques et les opportunit\u00e9s sur les taux d’attrition ?<\/h2>\n\n\n\n

Notre intervention a permis \u00e0 la filiale de :<\/p>\n<\/div>\n\n\n\n

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Renforcer la s\u00e9curit\u00e9 des op\u00e9rations, en corrigeant les failles identifi\u00e9es et en adoptant des normes strictes.<\/p>\n\n\n\n

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Am\u00e9liorer la performance client, en s\u00e9lectionnant un nouveau prestataire capable d\u2019offrir un service de qualit\u00e9 sup\u00e9rieure.<\/p>\n<\/div>\n\n\n\n

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R\u00e9duire les co\u00fbts de 30 %, tout en augmentant la satisfaction des clients finaux.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Pourquoi choisir OswegO pour r\u00e9pondre \u00e0 vos probl\u00e9matiques d’externalisation de service client ?<\/h2>\n<\/div>\n\n\n\n
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Optimiser les performances, r\u00e9duire les co\u00fbts et restaurer la confiance client.<\/p>\n\n\n\n

Mieux ma\u00eetriser les risques dans des secteurs sensibles comme celui de l\u2019assurance.<\/p>\n<\/div>\n\n\n\n

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D\u00e9marrer maintenant !<\/h3>\n\n\n\n

Contactez nous aujourd\u2019hui en apprendre d’avantage sur nos offres de conseil.<\/p>\n\n\n\n

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\u2198\ufe0e PRENDRE RENDEZ-VOUS<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Livre Blanc<\/h3>\n\n\n\n

T\u00e9l\u00e9charger le guide des user cases d\u2019OswegO pour d\u00e9couvrir des exemples concrets d\u2019optimisation de vos op\u00e9rations.<\/p>\n\n\n\n

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T\u00c9L\u00c9CHARGER LE LIVRE BLANC<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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<\/p>","protected":false},"excerpt":{"rendered":"

L’audit op\u00e9rationnel et \u00e9conomique permet d’optimiser le service client et les centres de contact en identifiant des leviers de performance. En analysant plus de 250 points de contr\u00f4le, cette m\u00e9thodologie offre des recommandations concr\u00e8tes pour am\u00e9liorer la rentabilit\u00e9, r\u00e9duire les co\u00fbts et \u00e9tablir un plan d’action structur\u00e9 et prioris\u00e9.<\/p>","protected":false},"author":257993084,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","footnotes":""},"class_list":["post-314","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"\nUse case : Assurance Audit - OswegO<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrir Use case : Assurance Audit avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oswego.eu\/ar\/figaro-audit\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use case : Assurance Audit - 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