{"id":293,"date":"2024-11-22T23:19:37","date_gmt":"2024-11-22T22:19:37","guid":{"rendered":"https:\/\/oswego.eu\/?page_id=293"},"modified":"2025-01-16T21:46:07","modified_gmt":"2025-01-16T20:46:07","slug":"services-financiers","status":"publish","type":"page","link":"https:\/\/oswego.eu\/ar\/services-financiers\/","title":{"rendered":"Services Financiers"},"content":{"rendered":"
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Transformer l\u2019exp\u00e9rience client pour l\u2019avenir des services financiers<\/h1>\n\n\n\n

Comment optimiser les parcours client et innovation au c\u0153ur de la r\u00e9volution du secteur bancaire.<\/p>\n\n\n\n

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PRENDRE RENDEZ-VOUS<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Le secteur des services financiers conna\u00eet une mutation profonde, marqu\u00e9e par l\u2019acc\u00e9l\u00e9ration de la digitalisation et des attentes croissantes en mati\u00e8re de personnalisation et de durabilit\u00e9. <\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Quels sont les d\u00e9fis environnementaux et \u00e9conomiques des services financiers ?<\/h2>\n\n\n\n

Chez OswegO, nous accompagnons les institutions financi\u00e8res dans l\u2019optimisation de leurs parcours client, en transformant les d\u00e9fis \u00e9conomiques et r\u00e9glementaires en opportunit\u00e9s de croissance durable. Nos collaborations avec des leaders du secteur nous permettent d\u2019observer de pr\u00e8s cette transformation et d\u2019identifier les meilleures pratiques pour rester comp\u00e9titif dans un environnement en constante \u00e9volution.<\/p>\n<\/div>\n\n\n\n

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REGLEMENTATION<\/h3>\n\n\n\n

Face \u00e0 une \u00e9volution r\u00e9glementaire complexe et des attentes clients de plus en plus centr\u00e9es sur la durabilit\u00e9, les institutions financi\u00e8res doivent adapter leurs interactions. Cela exige des comp\u00e9tences pointues et une flexibilit\u00e9 accrue pour int\u00e9grer ces nouvelles priorit\u00e9s dans leur strat\u00e9gie client.<\/p>\n<\/div>\n\n\n\n

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RESPONSABILITE ENVIRONNEMENTALE<\/h3>\n\n\n\n

La mont\u00e9e en puissance des pr\u00e9occupations environnementales pousse les acteurs \u00e0 proposer des produits align\u00e9s avec des valeurs durables. Cette transition est non seulement un d\u00e9fi, mais aussi une opportunit\u00e9 de se diff\u00e9rencier.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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D\u00e9marrer maintenant !<\/h3>\n\n\n\n

Contactez nous aujourd\u2019hui en apprendre d’avantage sur nos offres de conseil en management op\u00e9rationnel.<\/p>\n\n\n\n

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\u2198\ufe0e PRENDRE RENDEZ-VOUS<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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La transformation digital des banques \u00e9tablies et la mont\u00e9e en puissance des n\u00e9o-banques<\/h2>\n\n\n\n

Avec 80 % des Fran\u00e7ais consultant r\u00e9guli\u00e8rement leurs comptes via des plateformes en ligne, la digitalisation s\u2019impose comme une norme. Les applications bancaires figurent parmi les outils num\u00e9riques les plus utilis\u00e9s, renfor\u00e7ant la n\u00e9cessit\u00e9 pour les institutions de proposer des interfaces intuitives et performantes.<\/p>\n<\/div>\n\n\n\n

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Une gestion optimis\u00e9e des donn\u00e9es pour mieux comprendre les attentes des clients<\/p>\n\n\n\n

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Une automatisation des op\u00e9rations, r\u00e9duisant les co\u00fbts et augmentant la rapidit\u00e9 des services<\/p>\n<\/div>\n\n\n\n

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Une exp\u00e9rience client fluide, qui favorise la fid\u00e9lisation<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Un taux de churn alarmant pour les institutions financi\u00e8res<\/h2>\n<\/div>\n\n\n\n
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Le taux de churn dans le secteur financier reste \u00e9lev\u00e9, avec des moyennes annuelles atteignant 15 % en Europe et jusqu\u2019\u00e0 25 % en Nouvelle-Z\u00e9lande. En France, cette tendance est accentu\u00e9e par des crises \u00e9conomiques qui incitent les clients \u00e0 revoir leurs choix de prestataires. Pour r\u00e9duire ce taux, les entreprises doivent se concentrer sur une exp\u00e9rience client personnalis\u00e9e et sans friction, o\u00f9 chaque interaction contribue \u00e0 renforcer la fid\u00e9lit\u00e9.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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D\u00e9marrer maintenant !<\/h3>\n\n\n\n

Contactez nous aujourd\u2019hui en apprendre d’avantage sur nos offres de conseil en parcours client.<\/p>\n\n\n\n

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\u2198\ufe0e PRENDRE RENDEZ-VOUS<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Comment les call centers et BPO peuvent r\u00e9pondre \u00e0 la demande ?<\/h2>\n<\/div>\n\n\n\n
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Les centres de contact et les BPO jouent un r\u00f4le strat\u00e9gique dans le secteur financier. En externalisant certaines op\u00e9rations, les institutions b\u00e9n\u00e9ficient de :<\/p>\n\n\n\n

flexibilit\u00e9 op\u00e9rationnelle face aux variations de la demande<\/p>\n\n\n\n

r\u00e9duction des co\u00fbts, notamment dans des p\u00e9riodes de forte activit\u00e9 ou de changement r\u00e9glementaire<\/p>\n\n\n\n

une meilleure gestion des p\u00e9riodes de pic, tout en maintenant un service de qualit\u00e9<\/p>\n<\/div>\n\n\n\n

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L’IA sera le catalyseur de la transformation digital des services financiers<\/h2>\n\n\n\n

Nous croyons fermement que l\u2019intelligence artificielle (IA) est la cl\u00e9 pour transformer les parcours client dans les services financiers.<\/p>\n<\/div>\n\n\n\n

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AUTOMATISATION INTELLIGENTE<\/h3>\n\n\n\n

L\u2019IA simplifie les interactions en automatisant les processus r\u00e9p\u00e9titifs, permettant aux conseillers de se concentrer sur des missions \u00e0 forte valeur ajout\u00e9e.<\/p>\n\n\n\n

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PERSONNALISATION ACCRUE<\/h3>\n\n\n\n

En int\u00e9grant les donn\u00e9es clients, l\u2019IA propose des diagnostics et des recommandations sur mesure.<\/p>\n<\/div>\n\n\n\n

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EFFICACITE RENFORCE<\/h3>\n\n\n\n

Les outils bas\u00e9s sur l\u2019IA offrent une vue d\u2019ensemble des performances, facilitant ainsi des ajustements en temps r\u00e9el.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Rattraper un retard strat\u00e9gique<\/h2>\n<\/div>\n\n\n\n
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Transformer et optimiser la transformation d’un centre de contact et back-office<\/h3>\n\n\n\n

En collaboration avec une division client\u00e8le d\u2019un acteur financier fran\u00e7ais, nous avons analys\u00e9 les raisons d\u2019un retard sur objectif de vente. Notre \u00e9quipe a pris la direction transitoire des op\u00e9rations de vente, tout en impl\u00e9mentant des processus centr\u00e9s sur l\u2019optimisation des parcours client.<\/p>\n\n\n\n

 
L\u2019objectif a \u00e9t\u00e9 atteint en fin d\u2019ann\u00e9e, d\u00e9montrant comment une approche orient\u00e9e client peut rapidement corriger une trajectoire et g\u00e9n\u00e9rer des r\u00e9sultats tangibles. La qualit\u00e9 per\u00e7ue a \u00e9t\u00e9 significativement am\u00e9lior\u00e9 et les processus internes optimis\u00e9s.
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\u2198\ufe0e En savoir plus<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Former d\u00e8s maintenant les \u00e9quipes aux meilleures pratiques<\/h3>\n\n\n\n

Engager vos collaborateurs lors de programme de formation sur mesure pour les aider \u00e0 acqu\u00e9rir les comp\u00e9tences et les m\u00e9thodes de l’excellence op\u00e9rationnelle.<\/p>\n\n\n\n

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\u2198\ufe0e DECOUVRIR LA PRACTICE OSWEGO ACADEMY<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Les jalons d’une nouvelle exp\u00e9rience des services financiers<\/h2>\n\n\n\n

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L\u2019exp\u00e9rience client est plus que jamais un levier strat\u00e9gique pour le secteur bancaire. En s\u2019appuyant sur la digitalisation, l\u2019IA, et des parcours fluides et personnalis\u00e9s, les institutions peuvent non seulement r\u00e9pondre aux attentes actuelles, mais aussi anticiper les besoins de demain.<\/p>\n\n\n\n

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Chez OswegO, nous sommes fiers d\u2019accompagner nos clients dans cette transformation en leur offrant des solutions sur mesure.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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OswegO Talks<\/h3>\n\n\n\n

D\u00e9couvrir tous les enjeux d’un audit de la relation client et de son service dans les entreprises.<\/p>\n\n\n\n

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ACCEDER AU PODCAST<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Livre Blanc<\/h3>\n\n\n\n

Explorer le contexte et les enjeux de l’exp\u00e9rience client de A \u00e0 Z en t\u00e9l\u00e9chargeant nos livres blanc.<\/p>\n\n\n\n

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T\u00c9L\u00c9CHARGER LE LIVRE BLANC<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Le secteur des services financiers \u00e9volue rapidement, confront\u00e9 \u00e0 une digitalisation accrue et \u00e0 des attentes clients renforc\u00e9es en mati\u00e8re de personnalisation et de durabilit\u00e9. OswegO aide les institutions \u00e0 optimiser leur exp\u00e9rience client face aux d\u00e9fis r\u00e9glementaires et environnementaux, tout en int\u00e9grant des solutions d’intelligence artificielle pour am\u00e9liorer leur efficacit\u00e9 et fid\u00e9lit\u00e9.<\/p>","protected":false},"author":257993084,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","footnotes":""},"class_list":["post-293","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"\nServices Financiers - OswegO<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrir Services Financiers avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l'exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oswego.eu\/ar\/services-financiers\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Services Financiers - 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