{"id":2335,"date":"2025-07-22T12:27:11","date_gmt":"2025-07-22T10:27:11","guid":{"rendered":"https:\/\/oswego.eu\/?page_id=2335"},"modified":"2025-12-02T16:59:48","modified_gmt":"2025-12-02T15:59:48","slug":"bpo-wfm","status":"publish","type":"page","link":"https:\/\/oswego.eu\/ar\/bpo-wfm\/","title":{"rendered":"BPO WFM"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Le contr\u00f4le de gestion op\u00e9rationnel de vos op\u00e9rations client, transform\u00e9 en levier d\u2019optimisation continue<\/mark><\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<!-- ====== Formulaire Brevo -> Merci + Compte \u00e0 rebours + Redirection (10s) ====== -->\n<link rel=\"stylesheet\" href=\"https:\/\/sibforms.com\/forms\/end-form\/build\/sib-styles.css\">\n\n<style>\n  :root{\n    --osw-black:#252525; --osw-grey:#3C4858; --osw-grey-light:#72706d;\n    --osw-red:#ff0000; --osw-border:#C0CCD9;\n  }\n  .oswego-wrap{ padding:16px; display:flex; justify-content:center; }\n  .oswego-card{ width:100%; max-width:540px; background:#fff; border:1px solid var(--osw-border);\n    border-radius:12px; padding:20px 16px; box-sizing:border-box; }\n\n  .osw-title{ font:700 24px\/1.25 Helvetica, Arial, sans-serif; color:var(--osw-black); margin:0 0 8px; text-align:left;}\n  .osw-lead{ font:400 15px\/1.5 Helvetica, Arial, sans-serif; color:var(--osw-grey); margin:0 0 12px; text-align:left;}\n\n  .entry__label{ font:700 15px\/1.2 Helvetica, Arial, sans-serif !important; color:var(--osw-grey) !important; }\n  .entry__label[data-required]::after{ content:\" *\"; color:var(--osw-red); font-weight:700; }\n\n  .input, .sib-input input, .sib-input textarea{\n    width:100% !important; color:var(--osw-black) !important; background:#fff !important;\n    border:1px solid var(--osw-border) !important; border-radius:8px !important;\n    padding:12px 14px !important; font:400 15px\/1.3 Helvetica, Arial, sans-serif !important; box-sizing:border-box !important;\n  }\n  .input::placeholder, .sib-input input::placeholder, .sib-input textarea::placeholder{\n    color:var(--osw-grey-light) !important; opacity:1;\n  }\n\n  .sib-form-block__button{\n    width:100%; border-radius:10px !important; font:700 16px\/1 Helvetica, Arial, sans-serif !important;\n    background:var(--osw-red) !important; color:#fff !important; padding:14px 18px !important; border:0 !important; cursor:pointer;\n  }\n\n  \/* Bloc merci *\/\n  .osw-thanks h3{ font:700 20px\/1.3 Helvetica, Arial, sans-serif; color:var(--osw-black); margin:0 0 8px; }\n  .osw-thanks p{ font:400 15px\/1.5 Helvetica, Arial, sans-serif; color:var(--osw-grey); margin:0 0 10px; }\n  .osw-cta{ display:inline-block; margin-top:8px; padding:12px 16px; background:var(--osw-red); color:#fff; border-radius:10px; text-decoration:none; font-weight:700; }\n  .osw-count{ font-weight:700; }\n\n  @media (max-width:480px){ .osw-title{font-size:20px;} .osw-lead{font-size:14px;} .oswego-card{padding:16px 12px;} }\n<\/style>\n\n<div class=\"oswego-wrap\">\n  <div class=\"oswego-card\" id=\"oswego-card\">\n    <!-- En-t\u00eate -->\n    <h2 class=\"osw-title\">Livre blanc Workforce Management \u2014 \u00c9dition 2025<\/h2>\n    <p class=\"osw-lead\">\n      Cette \u00e9dition enrichie celle de 2024.\n    <\/p>\n\n    <!-- (A) Zone FORMULAIRE -->\n    <div id=\"osw-form\">\n      <!-- cible de soumission en arri\u00e8re-plan -->\n      <iframe id=\"brevoSink\" name=\"brevoSink\" style=\"display:none;\"><\/iframe>\n\n      <form id=\"sib-form\" method=\"POST\"\n            action=\"https:\/\/bb6d17e9.sibforms.com\/serve\/MUIFAAXtZimb81ytDx6ktXSY_p05tJ0kJoddj0o_zZ1lTTJvboNUlbt_KkGvJFmI6mz6kqsKmJDSTNfsq6SkAI0JQjlNV_UpdTArEJ1Vg5Mb-vR4-3IiXaotM4h9GT2G8uSOBeWAjFedH7gQV-qL9YlH-0rZuVIk2TN9FXfE891-a7WbLHW6vyRe3FHnMVO5SiG3as_v0-klyy8z\"\n            target=\"brevoSink\" novalidate>\n        <!-- Pr\u00e9nom -->\n        <div class=\"sib-input sib-form-block\" style=\"padding:8px 0;\">\n          <div class=\"form__entry entry_block\">\n            <div class=\"form__label-row\">\n              <label class=\"entry__label\" for=\"PRENOM\" data-required>Pr\u00e9nom<\/label>\n              <div class=\"entry__field\">\n                <input class=\"input\" maxlength=\"200\" type=\"text\" id=\"PRENOM\" name=\"PRENOM\"\n                       autocomplete=\"given-name\" placeholder=\"Votre pr\u00e9nom\" required>\n              <\/div>\n            <\/div>\n            <label class=\"entry__error entry__error--primary\"><\/label>\n          <\/div>\n        <\/div>\n\n        <!-- Nom -->\n        <div class=\"sib-input sib-form-block\" style=\"padding:8px 0;\">\n          <div class=\"form__entry entry_block\">\n            <div class=\"form__label-row\">\n              <label class=\"entry__label\" for=\"NOM\" data-required>Nom<\/label>\n              <div class=\"entry__field\">\n                <input class=\"input\" maxlength=\"200\" type=\"text\" id=\"NOM\" name=\"NOM\"\n                       autocomplete=\"family-name\" placeholder=\"Votre nom\" required>\n              <\/div>\n            <\/div>\n            <label class=\"entry__error entry__error--primary\"><\/label>\n          <\/div>\n        <\/div>\n\n        <!-- Email -->\n        <div class=\"sib-input sib-form-block\" style=\"padding:8px 0;\">\n          <div class=\"form__entry entry_block\">\n            <div class=\"form__label-row\">\n              <label class=\"entry__label\" for=\"EMAIL\" data-required>Adresse email<\/label>\n              <div class=\"entry__field\">\n                <input class=\"input\" type=\"email\" id=\"EMAIL\" name=\"EMAIL\"\n                       autocomplete=\"email\" placeholder=\"nom@entreprise.com\" required>\n              <\/div>\n            <\/div>\n            <label class=\"entry__error entry__error--primary\"><\/label>\n            <label class=\"entry__specification\" style=\"font:400 12px\/1.2 Helvetica, Arial, sans-serif; color:#8390A4;\">\n              Nous n\u2019utilisons votre email que pour l\u2019envoi du livre blanc et l\u2019invitation au s\u00e9minaire.\n            <\/label>\n          <\/div>\n        <\/div>\n\n        <!-- Bouton -->\n        <div class=\"sib-form-block\" style=\"padding:12px 0;\">\n          <button class=\"sib-form-block__button sib-form-block__button-with-loader\" type=\"submit\" id=\"osw-submit\">\n            S\u2019INSCRIRE &amp; T\u00c9L\u00c9CHARGER\n          <\/button>\n        <\/div>\n\n        <!-- Champs cach\u00e9s Brevo -->\n        <input type=\"text\" name=\"email_address_check\" value=\"\" class=\"input--hidden\">\n        <input type=\"hidden\" name=\"locale\" value=\"fr\">\n      <\/form>\n    <\/div>\n\n    <!-- (B) Zone MERCI (masqu\u00e9e par d\u00e9faut) -->\n    <div id=\"osw-thanks\" class=\"osw-thanks\" hidden>\n      <h3>OswegO vous remercie de votre int\u00e9r\u00eat pour nos travaux.<\/h3>\n      <p>Votre livre blanc vient de vous \u00eatre adress\u00e9 par email et vous recevrez des informations sur notre webinaire du\n        <strong>30 septembre<\/strong> prochainement.<\/p>\n      <p>D\u2019ici l\u00e0, prenez <strong>5 minutes<\/strong> pour d\u00e9couvrir combien vous co\u00fbte la fonction WFM et combien elle\n        pourrait vous rapporter.<\/p>\n      <p>Redirection automatique dans <span class=\"osw-count\" id=\"osw-count\">10<\/span>&nbsp;s\u2026<\/p>\n      <a class=\"osw-cta\" id=\"osw-go-now\" href=\"https:\/\/oswego.eu\/bpo-wfm\/#calculateur-wfm\">Aller au calculateur maintenant<\/a>\n    <\/div>\n  <\/div>\n<\/div>\n\n<script>\n  (function () {\n    var calcUrl = 'https:\/\/oswego.eu\/bpo-wfm\/#calculateur-wfm';\n    var form = document.getElementById('sib-form');\n    var sink = document.getElementById('brevoSink');\n    var zoneForm = document.getElementById('osw-form');\n    var zoneThanks = document.getElementById('osw-thanks');\n    var btn = document.getElementById('osw-submit');\n\n    if (!form || !sink || !zoneForm || !zoneThanks) return;\n\n    \/\/ \u00c9tat \"envoi en cours\" au clic\n    form.addEventListener('submit', function () {\n      if (btn) { btn.disabled = true; btn.textContent = 'Envoi en cours\u2026'; }\n      \/\/ Fallback de s\u00e9curit\u00e9 : si l'iframe ne d\u00e9clenche pas load sous 3s, on affiche quand m\u00eame le merci.\n      setTimeout(function () { showThanksAndStartCountdown(); }, 3000);\n    });\n\n    \/\/ Quand Brevo a fini de traiter la soumission (r\u00e9ponse charg\u00e9e dans l\u2019iframe)\n    sink.addEventListener('load', function () {\n      showThanksAndStartCountdown();\n    });\n\n    function showThanksAndStartCountdown() {\n      \/\/ Affiche le bloc Merci, masque le formulaire\n      if (!zoneThanks.hidden) return; \/\/ \u00e9vite doublons\n      zoneForm.style.display = 'none';\n      zoneThanks.hidden = false;\n\n      \/\/ Compte \u00e0 rebours 10s puis redirection M\u00caME onglet\n      var n = 10, span = document.getElementById('osw-count');\n      if (span) span.textContent = n;\n      var t = setInterval(function () {\n        n--;\n        if (span) span.textContent = n;\n        if (n <= 0) {\n          clearInterval(t);\n          window.location.replace(calcUrl);\n        }\n      }, 1000);\n\n      \/\/ Lien \"Aller maintenant\" -> m\u00eame onglet\n      var go = document.getElementById('osw-go-now');\n      if (go) {\n        go.addEventListener('click', function (e) {\n          e.preventDefault();\n          window.location.replace(calcUrl);\n        });\n      }\n    }\n  })();\n<\/script>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Vous g\u00e9rez des centres de contact ou une relation client \u00e0 forte volum\u00e9trie ?<br><\/mark>OswegO propose une solution d\u2019externalisation WFM sur-mesure \u2014 pour anticiper, dimensionner et planifier vos ressources avec rigueur, sans alourdir votre organisation.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/outlook.office.com\/bookwithme\/user\/c09acb872b9449c2bc2e99a7ecf94bb6@oswegoconseil.com\/meetingtype\/PwTmFN4cbkKwsrIbRdJi5w2?anonymous&amp;ismsaljsauthenabled&amp;ep=mlink\" target=\"_blank\" rel=\"noreferrer noopener\">Prendre rendez-vous avec un expert WFM<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#calculateur-wfm\">Estimer vos b\u00e9n\u00e9fices<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Pourquoi externaliser votre fonction WFM ?<\/mark><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Alignement <br>Strat\u00e9gique<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Le Workforce Management est devenu un levier de performance op\u00e9rationnelle.<br>Il permet d\u2019aligner charge, ressources et qualit\u00e9 de service de mani\u00e8re continue.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Expertise difficile \u00e0 mobiliser en interne<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Structurer une fonction WFM exige des comp\u00e9tences rares, des outils adapt\u00e9s et une m\u00e9thode rigoureuse. Peu d\u2019organisations peuvent tout r\u00e9unir en interne.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">R\u00e9sultats visibles, <br>Rapidement<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Externaliser les processus cl\u00e9s du WFM permet d\u2019obtenir des r\u00e9sultats concrets en quelques semaines : meilleure couverture capacitaire, plannings plus fiables, et gain de temps pour les \u00e9quipes.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-0aa01211 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-50\"><a class=\"wp-block-button__link has-medium-font-size has-custom-font-size wp-element-button\" href=\"#calculateur-wfm\">Estimer vos B\u00e9n\u00e9fices<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"618\" height=\"400\" data-attachment-id=\"1137\" data-permalink=\"https:\/\/oswego.eu\/ar\/oo_card_12\/\" data-orig-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/oo_card_12.png?fit=618%2C400&amp;ssl=1\" data-orig-size=\"618,400\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"oo_card_12\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/oo_card_12.png?fit=618%2C400&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/oo_card_12.png?resize=618%2C400&#038;ssl=1\" alt=\"Utilisateur autonome, engag\u00e9 dans un parcours omnicanal optimis\u00e9\" class=\"wp-image-1137\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Comment fonctionne l&rsquo;externalisation de votre planification &#8230;<\/mark><\/h2>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"512\" height=\"512\" data-attachment-id=\"2343\" data-permalink=\"https:\/\/oswego.eu\/ar\/bpo-wfm\/new_oswego_icon_analysedata_red\/\" data-orig-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/new_oswego_icon_analysedata_red.png?fit=512%2C512&amp;ssl=1\" data-orig-size=\"512,512\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"new_oswego_icon_analysedata_red\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/new_oswego_icon_analysedata_red.png?fit=512%2C512&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/new_oswego_icon_analysedata_red.png?resize=512%2C512&#038;ssl=1\" alt=\"\" class=\"wp-image-2343\" style=\"width:50px\" srcset=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/new_oswego_icon_analysedata_red.png?w=512&amp;ssl=1 512w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/new_oswego_icon_analysedata_red.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/new_oswego_icon_analysedata_red.png?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/new_oswego_icon_analysedata_red.png?resize=12%2C12&amp;ssl=1 12w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/new_oswego_icon_analysedata_red.png?resize=400%2C400&amp;ssl=1 400w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/new_oswego_icon_analysedata_red.png?resize=200%2C200&amp;ssl=1 200w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Diagnostic<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Audit de vos pratiques actuelles en mati\u00e8re de pr\u00e9vision, dimensionnement et planification.<br>Recommandations concr\u00e8tes et estimation des gains attendus.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"512\" height=\"512\" data-attachment-id=\"2345\" data-permalink=\"https:\/\/oswego.eu\/ar\/bpo-wfm\/new_oswego_icon_outils_red\/\" data-orig-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/new_oswego_icon_outils_red.png?fit=512%2C512&amp;ssl=1\" data-orig-size=\"512,512\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"new_oswego_icon_outils_red\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/new_oswego_icon_outils_red.png?fit=512%2C512&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/new_oswego_icon_outils_red.png?resize=512%2C512&#038;ssl=1\" alt=\"\" class=\"wp-image-2345\" style=\"width:50px\" srcset=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/new_oswego_icon_outils_red.png?w=512&amp;ssl=1 512w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/new_oswego_icon_outils_red.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/new_oswego_icon_outils_red.png?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/new_oswego_icon_outils_red.png?resize=12%2C12&amp;ssl=1 12w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/new_oswego_icon_outils_red.png?resize=400%2C400&amp;ssl=1 400w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/new_oswego_icon_outils_red.png?resize=200%2C200&amp;ssl=1 200w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Mise en \u0153uvre<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Adaptation des processus \u00e0 votre environnement.<br>Int\u00e9gration des outils existants et structuration des rituels de pilotage.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"512\" height=\"512\" data-attachment-id=\"2347\" data-permalink=\"https:\/\/oswego.eu\/ar\/bpo-wfm\/oswego_icon_vivier_red-3\/\" data-orig-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/oswego_icon_vivier_red.png?fit=512%2C512&amp;ssl=1\" data-orig-size=\"512,512\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"oswego_icon_vivier_red\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/oswego_icon_vivier_red.png?fit=512%2C512&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/oswego_icon_vivier_red.png?resize=512%2C512&#038;ssl=1\" alt=\"\" class=\"wp-image-2347\" style=\"width:50px\" srcset=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/oswego_icon_vivier_red.png?w=512&amp;ssl=1 512w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/oswego_icon_vivier_red.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/oswego_icon_vivier_red.png?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/oswego_icon_vivier_red.png?resize=12%2C12&amp;ssl=1 12w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/oswego_icon_vivier_red.png?resize=400%2C400&amp;ssl=1 400w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/oswego_icon_vivier_red.png?resize=200%2C200&amp;ssl=1 200w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Ex\u00e9cution<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Production des livrables WFM au fil des semaines.<br>Suivi, ajustements, et interactions r\u00e9guli\u00e8res avec vos \u00e9quipes.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h2 class=\"wp-block-heading has-text-align-left\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Retour d&rsquo;exp\u00e9rience et t\u00e9moignages<\/mark><\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center\">Use Case<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Un acteur national du secteur des services a sollicit\u00e9 OswegO pour structurer et externaliser progressivement sa fonction de Workforce Management (WFM).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La mission s\u2019est d\u00e9roul\u00e9e en trois phases : un diagnostic complet des processus existants, suivi d\u2019un d\u00e9ploiement progressif couvrant la pr\u00e9vision, le dimensionnement puis la planification. Ce phasage a permis d\u2019assurer une mont\u00e9e en puissance fluide, limitant les perturbations op\u00e9rationnelles. La solution retenue s\u2019appuie sur une gouvernance partag\u00e9e, des outils adapt\u00e9s et un accompagnement renforc\u00e9 des \u00e9quipes internes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les b\u00e9n\u00e9fices ont \u00e9t\u00e9 rapides : stabilit\u00e9 des plannings, r\u00e9duction des heures sup et donc optimisation des ressources. L\u2019entreprise dispose d\u00e9sormais d\u2019un pilotage capacitaire fiable, d\u00e9taill\u00e9 et avec une anticipation de 12 mois.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ce projet montre qu\u2019une externalisation du WFM permet de moderniser les pratiques, en s\u2019appuyant sur une expertise  et une gouvernance claire.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center\">Nextalk &#8211; Cr\u00e9dit Mutuel Arkea<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized has-custom-border is-style-rounded is-style-rounded--1\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"294\" height=\"272\" data-attachment-id=\"2369\" data-permalink=\"https:\/\/oswego.eu\/ar\/bpo-wfm\/capture-decran-2025-07-20-a-22-52-16-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-20-a-22.52.16-1.png?fit=294%2C272&amp;ssl=1\" data-orig-size=\"294,272\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Capture d\u2019\u00e9cran 2025-07-20 \u00e0 22.52.16\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-20-a-22.52.16-1.png?fit=294%2C272&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-20-a-22.52.16-1.png?resize=294%2C272&#038;ssl=1\" alt=\"\" class=\"wp-image-2369\" style=\"border-radius:1000px;aspect-ratio:1;object-fit:cover;width:100px\" srcset=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-20-a-22.52.16-1.png?w=294&amp;ssl=1 294w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-20-a-22.52.16-1.png?resize=13%2C12&amp;ssl=1 13w\" sizes=\"(max-width: 294px) 100vw, 294px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-3-color\">Cyril Fontaine &#8211; Directeur des Op\u00e9rations<\/mark><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Le r\u00e9sultat est concret : nous avons renforc\u00e9 nos capacit\u00e9s internes, fiabilis\u00e9 nos pr\u00e9visions et structur\u00e9 mod\u00e9lis\u00e9 nos process de planification.<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-0aa01211 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/bb6d17e9.sibforms.com\/serve\/MUIFAO-YSzgbbG04dQwIFlCqdktd-lXYOEXljvlH5rpklfYIOhHEOQRuqtfmHHuSCU9Kycm_Fj_7kCjdzbQiBvuM79KJWdhhiNMhuMXPgXjtadPPhY0Yjahkksonh7MFPv6Loi9bT_lZN8D5eKliH2Ju88mpoVBNYe3q8XmV30m5gFJti2PvAcPx6gjqK8n2xYBLxVZlmhvkoPXH\" target=\"_blank\" rel=\"noreferrer noopener\">Plus de t\u00e9moignages<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-0aa01211 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#calculateur-wfm\">Estimez vos b\u00e9n\u00e9fices<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Les b\u00e9n\u00e9fices concrets de l\u2019externalisation du Workforce Management<\/mark><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"white-space: normal; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-size: medium;\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-3-color\">UN IMPACT MESURABLE SUR VOS OP\u00c9RATIONS, VOS CO\u00dbTS ET VOTRE EXP\u00c9RIENCE CLIENT.<\/mark><\/span><\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Am\u00e9liorations&nbsp;op\u00e9rationnelles<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>R\u00e9duction des \u00e9carts entre charge r\u00e9elle et ressources disponibles<\/li>\n\n\n\n<li>Meilleure couverture capacitaire sur les pics comme sur les creux<\/li>\n\n\n\n<li>Meilleure acceptation des plannings par les \u00e9quipes<\/li>\n\n\n\n<li>Gain de temps significatif pour les managers dans la pr\u00e9paration des plannings<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-0aa01211 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/outlook.office.com\/bookwithme\/user\/c09acb872b9449c2bc2e99a7ecf94bb6@oswegoconseil.com\/meetingtype\/PwTmFN4cbkKwsrIbRdJi5w2?anonymous&amp;ismsaljsauthenabled&amp;ep=mlink\" target=\"_blank\" rel=\"noreferrer noopener\">Rencontrer un Expert<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Am\u00e9liorations&nbsp;<br>\u00e9conomiques<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Optimisation du taux d\u2019occupation des ressources<\/li>\n\n\n\n<li>R\u00e9duction des heures non productives et des ajustements de derni\u00e8re minute<\/li>\n\n\n\n<li>\u00c9quation \u00e9conomique plus lisible pour les responsables budg\u00e9taires<\/li>\n\n\n\n<li>Retour sur investissement constat\u00e9 d\u00e8s les premi\u00e8res semaines<\/li>\n\n\n\n<li>Pilotage \u00e9conomique <\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-0aa01211 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#calculateur-wfm\">Estimez vos b\u00e9n\u00e9fices <\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Am\u00e9lioration de l\u2019exp\u00e9rience client<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Plus de stabilit\u00e9 dans les \u00e9quipes et dans les plannings = meilleure qualit\u00e9 de r\u00e9ponse<\/li>\n\n\n\n<li>Moins d\u2019attente sur les canaux synchrones (t\u00e9l\u00e9phone, chat)<\/li>\n\n\n\n<li>Meilleur alignement entre la promesse client et la capacit\u00e9 de r\u00e9ponse r\u00e9elle<\/li>\n\n\n\n<li>Perception accrue de professionnalisme et de fiabilit\u00e9 par les clients finaux<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-0aa01211 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/bb6d17e9.sibforms.com\/serve\/MUIFAADW-QR6VzSG52jC-3UwQmAUMVML1J9eZ4xzkPSqpSXCaBZc2AjmS0NYk-CdPS7ZjTxkwqzpnfwasTjEzdUx9pp18wttBjeue0OCYYlDGWopCGO87nQUrGht9XK5hJJo09oLSHORU5RUh6MX3je8-fkQsv6p9KL3pU1BYwsOsFP2udce4xYdMEpAR7lUe_IdHYuIBYITwQFH\">T\u00e9l\u00e9charger le livre blanc du WFM<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Experts et contenus pour transformer votre pilotage capacitaire<\/mark><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-3-color\">Quelques-un de nos experts WFM<\/mark><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Directrice Associ\u00e9e<\/mark><\/h4>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image aligncenter size-full is-resized has-custom-border is-style-rounded is-style-rounded--2\"><a href=\"https:\/\/www.linkedin.com\/in\/mounnina-diallo-7612564\/\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"400\" height=\"400\" data-attachment-id=\"2387\" data-permalink=\"https:\/\/oswego.eu\/ar\/bpo-wfm\/capture-decran-2025-07-22-a-08-38-10\/\" data-orig-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-22-a-08.38.10.jpg?fit=400%2C400&amp;ssl=1\" data-orig-size=\"400,400\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Capture d\u2019\u00e9cran 2025-07-22 \u00e0 08.38.10\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-22-a-08.38.10.jpg?fit=400%2C400&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-22-a-08.38.10.jpg?resize=400%2C400&#038;ssl=1\" alt=\"Mounnina Diallo\" class=\"wp-image-2387\" style=\"border-radius:100px;aspect-ratio:1;object-fit:cover;width:150px\" srcset=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-22-a-08.38.10.jpg?w=400&amp;ssl=1 400w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-22-a-08.38.10.jpg?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-22-a-08.38.10.jpg?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-22-a-08.38.10.jpg?resize=12%2C12&amp;ssl=1 12w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-22-a-08.38.10.jpg?resize=200%2C200&amp;ssl=1 200w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h5 class=\"wp-block-heading\"><strong>Mounnina Diallo<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Elle incarne l\u2019engagement strat\u00e9gique d\u2019OswegO dans chaque mission, avec une vision exigeante et op\u00e9rationnelle de la relation client.<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>+15 ans d\u2019exp\u00e9rience en transformation CX dans les secteurs T\u00e9l\u00e9coms, \u00e9nergie et services<\/li>\n\n\n\n<li>Pilote les missions complexes m\u00ealant strat\u00e9gie, outils et humains<\/li>\n\n\n\n<li>Assure le lien entre gouvernance client et \u00e9quipes projet<\/li>\n\n\n\n<li>Supervise la qualit\u00e9 des livrables et l\u2019atteinte des objectifs<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Consultante Senior WFM<\/mark><\/h4>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image aligncenter size-full is-resized has-custom-border is-style-rounded is-style-rounded--3\"><a href=\"https:\/\/bb6d17e9.sibforms.com\/serve\/MUIFAMmjNmmd-lNjlvqZZipuSb7xOdLkrLuwR7DhB9l0p6UDpWQYCtBkqngtOHZIM5nQDnY2cI6PSS7herehGQ1cShIINJO6x6Nzx5N-xugYPFYldlU04ZFHyrnQpm21xq-p5DmJq8aeIBZ1T6lBtWKtHq0MExdoU6sSOZD4I4XeBgHQHSLxc_6NfF6ZnUUGpOrcmbRK_z2BLT9V\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"270\" height=\"272\" data-attachment-id=\"2392\" data-permalink=\"https:\/\/oswego.eu\/ar\/bpo-wfm\/capture-decran-2025-07-22-a-08-46-09\/\" data-orig-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-22-a-08.46.09.png?fit=270%2C272&amp;ssl=1\" data-orig-size=\"270,272\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Capture d\u2019\u00e9cran 2025-07-22 \u00e0 08.46.09\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-22-a-08.46.09.png?fit=270%2C272&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-22-a-08.46.09.png?resize=270%2C272&#038;ssl=1\" alt=\"\" class=\"wp-image-2392\" style=\"border-radius:1500px;aspect-ratio:1;object-fit:cover;width:150px\" srcset=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-22-a-08.46.09.png?w=270&amp;ssl=1 270w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-22-a-08.46.09.png?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-22-a-08.46.09.png?resize=12%2C12&amp;ssl=1 12w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-22-a-08.46.09.png?resize=200%2C200&amp;ssl=1 200w\" sizes=\"(max-width: 270px) 100vw, 270px\" \/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h5 class=\"wp-block-heading\"><strong>A\u00efcha<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Elle s\u00e9curise l\u2019appropriation des m\u00e9thodes WFM par les \u00e9quipes, dans une dynamique d\u2019am\u00e9lioration continue.<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Accompagnement sur la mise en \u0153uvre des processus de planification<\/li>\n\n\n\n<li>Forte capacit\u00e9 \u00e0 faire monter les \u00e9quipes internes en comp\u00e9tence<\/li>\n\n\n\n<li>Approche humaine pour ancrer durablement les pratiques<\/li>\n\n\n\n<li>Exp\u00e9rience en d\u00e9ploiement multi-sites et coordination m\u00e9tier \/ IT<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Consultant Senior WFM<\/mark><\/h4>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image aligncenter size-full is-resized has-custom-border is-style-rounded is-style-rounded--4\"><a href=\"https:\/\/bb6d17e9.sibforms.com\/serve\/MUIFAMmjNmmd-lNjlvqZZipuSb7xOdLkrLuwR7DhB9l0p6UDpWQYCtBkqngtOHZIM5nQDnY2cI6PSS7herehGQ1cShIINJO6x6Nzx5N-xugYPFYldlU04ZFHyrnQpm21xq-p5DmJq8aeIBZ1T6lBtWKtHq0MExdoU6sSOZD4I4XeBgHQHSLxc_6NfF6ZnUUGpOrcmbRK_z2BLT9V\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"400\" height=\"400\" data-attachment-id=\"2394\" data-permalink=\"https:\/\/oswego.eu\/ar\/bpo-wfm\/capture-decran-2025-07-22-a-08-45-39\/\" data-orig-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-22-a-08.45.39.jpg?fit=400%2C400&amp;ssl=1\" data-orig-size=\"400,400\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Capture d\u2019\u00e9cran 2025-07-22 \u00e0 08.45.39\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-22-a-08.45.39.jpg?fit=400%2C400&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-22-a-08.45.39.jpg?resize=400%2C400&#038;ssl=1\" alt=\"\" class=\"wp-image-2394\" style=\"border-radius:100px;aspect-ratio:1;object-fit:cover;width:150px\" srcset=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-22-a-08.45.39.jpg?w=400&amp;ssl=1 400w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-22-a-08.45.39.jpg?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-22-a-08.45.39.jpg?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-22-a-08.45.39.jpg?resize=12%2C12&amp;ssl=1 12w, https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-22-a-08.45.39.jpg?resize=200%2C200&amp;ssl=1 200w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h5 class=\"wp-block-heading\"><strong>Yohann<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Il structure, d\u00e9ploie et optimise les dispositifs de Workforce Management pour en faire un levier op\u00e9rationnel au quotidien.<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>R\u00e9f\u00e9rent WFM pour les environnements multicanaux (voix, digital, back-office)<\/li>\n\n\n\n<li>+10 ans d\u2019exp\u00e9rience en planification, pr\u00e9vision, dimensionnement<\/li>\n\n\n\n<li>Ma\u00eetrise des outils du march\u00e9 et conduite d\u2019audits capacitaires<\/li>\n\n\n\n<li>Interlocuteur privil\u00e9gi\u00e9 des managers op\u00e9rationnels<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Articles strat\u00e9giques pour dirigeants CX exigeants<\/mark><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-3-color\">LES ID\u00c9ES QUI TRANSFORMENT LA RELATION CLIENT ET LE PILOTAGE DES RESSOURCES<\/mark><\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image aligncenter size-full is-resized has-custom-border\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"319\" height=\"478\" data-attachment-id=\"1170\" data-permalink=\"https:\/\/oswego.eu\/ar\/oo_portrait_27\/\" data-orig-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/oo_portrait_27.png?fit=319%2C478&amp;ssl=1\" data-orig-size=\"319,478\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"oo_portrait_27\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/oo_portrait_27.png?fit=319%2C478&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/oo_portrait_27.png?resize=319%2C478&#038;ssl=1\" alt=\"Moment d\u2019\u00e9change strat\u00e9gique sur la transformation de la relation client.\" class=\"wp-image-1170\" style=\"border-radius:5px;aspect-ratio:1;object-fit:cover;width:200px\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<h4 class=\"wp-block-heading\"><strong><strong>Une R\u00e9volution pour l\u2019Exp\u00e9rience Client<\/strong><\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L\u2019importance du Workforce Management (WFM)<\/li>\n\n\n\n<li>Les d\u00e9fis de l\u2019externalisation<\/li>\n\n\n\n<li>Le r\u00f4le strat\u00e9gique d\u2019OswegO<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><a href=\"https:\/\/oswego.eu\/2025\/04\/01\/template-darticle-2\/\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"512\" height=\"512\" data-attachment-id=\"1024\" data-permalink=\"https:\/\/oswego.eu\/ar\/oswego_icon_li_fleche_red-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/oswego_icon_li_fleche_red-1.png?fit=512%2C512&amp;ssl=1\" data-orig-size=\"512,512\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"oswego_icon_li_fleche_red\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/oswego_icon_li_fleche_red-1.png?fit=512%2C512&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/oswego_icon_li_fleche_red-1.png?resize=512%2C512&#038;ssl=1\" alt=\"ic\u00f4ne symbolisant symbolisant le sens des op\u00e9rations client\" class=\"wp-image-1024\" style=\"aspect-ratio:1;object-fit:cover;width:150px\"\/><\/a><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image aligncenter size-full is-resized has-custom-border\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"319\" height=\"478\" data-attachment-id=\"1161\" data-permalink=\"https:\/\/oswego.eu\/ar\/oo_portrait_19\/\" data-orig-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/oo_portrait_19.png?fit=319%2C478&amp;ssl=1\" data-orig-size=\"319,478\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"oo_portrait_19\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/oo_portrait_19.png?fit=319%2C478&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/oo_portrait_19.png?resize=319%2C478&#038;ssl=1\" alt=\"R\u00e9alit\u00e9 d\u2019un client moderne dans un environnement digitalis\u00e9\" class=\"wp-image-1161\" style=\"border-radius:5px;aspect-ratio:1;object-fit:cover;width:200px\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<h4 class=\"wp-block-heading\"><strong><strong>Comment transformer un service client en centre de profit ?<\/strong><\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le service client est un levier de vente<\/li>\n\n\n\n<li>La vente additionnelle booste la rentabilit\u00e9<\/li>\n\n\n\n<li>Les relances clients am\u00e9liorent la conversion<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><a href=\"https:\/\/oswego.eu\/2025\/03\/07\/votre-service-client-est-un-centre-de-profit\/\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"512\" height=\"512\" data-attachment-id=\"1024\" data-permalink=\"https:\/\/oswego.eu\/ar\/oswego_icon_li_fleche_red-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/oswego_icon_li_fleche_red-1.png?fit=512%2C512&amp;ssl=1\" data-orig-size=\"512,512\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"oswego_icon_li_fleche_red\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/oswego_icon_li_fleche_red-1.png?fit=512%2C512&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/oswego_icon_li_fleche_red-1.png?resize=512%2C512&#038;ssl=1\" alt=\"ic\u00f4ne symbolisant symbolisant le sens des op\u00e9rations client\" class=\"wp-image-1024\" style=\"aspect-ratio:1;object-fit:cover;width:150px\"\/><\/a><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image aligncenter size-full is-resized has-custom-border is-style-rounded is-style-rounded--5\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"618\" height=\"400\" data-attachment-id=\"1134\" data-permalink=\"https:\/\/oswego.eu\/ar\/oo_card_10\/\" data-orig-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/oo_card_10-1.png?fit=618%2C400&amp;ssl=1\" data-orig-size=\"618,400\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"oo_card_10\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/oo_card_10-1.png?fit=618%2C400&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/oo_card_10-1.png?resize=618%2C400&#038;ssl=1\" alt=\"Vue a\u00e9rienne symbolisant la prise de recul strat\u00e9gique\" class=\"wp-image-1134\" style=\"border-radius:5px;aspect-ratio:1;object-fit:cover;width:200px\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<h4 class=\"wp-block-heading\"><strong><strong>WFM \u2013 la face \u00e9conomique des op\u00e9rations client<\/strong><\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Une fonction collaborative au service des op\u00e9rations<\/li>\n\n\n\n<li>Focus sur SLA pour d\u00e9livrer la meilleure exp\u00e9rience client<\/li>\n\n\n\n<li>Le bras droit de vos op\u00e9rations client<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><a href=\"https:\/\/oswego.eu\/2025\/06\/24\/peut-on-mesurer-le-roi-de-lexperience-client\/\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"512\" height=\"512\" data-attachment-id=\"1024\" data-permalink=\"https:\/\/oswego.eu\/ar\/oswego_icon_li_fleche_red-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/oswego_icon_li_fleche_red-1.png?fit=512%2C512&amp;ssl=1\" data-orig-size=\"512,512\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"oswego_icon_li_fleche_red\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/oswego_icon_li_fleche_red-1.png?fit=512%2C512&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/oswego_icon_li_fleche_red-1.png?resize=512%2C512&#038;ssl=1\" alt=\"ic\u00f4ne symbolisant symbolisant le sens des op\u00e9rations client\" class=\"wp-image-1024\" style=\"aspect-ratio:1;object-fit:cover;width:150px\"\/><\/a><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"calculateur-wfm\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Calculez votre budget WFM et vos gains potentiels avec l\u2019externalisation<\/mark><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-3-color\">UN OUTIL SIMPLE POUR UNE PREMIERE EVALUATION DE VOTRE BUDGET <\/mark><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">WFM<\/mark><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-3-color\"> ACTUEL ET SIMULER L\u2019IMPACT D\u2019UNE SOLUTION OSWEGO.<\/mark><\/p>\n\n\n\n<div class=\"wp-block-columns has-x-large-font-size is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div style=\"font-size: 16px;\">\n  <div style=\"max-width: 600px; margin: 2em 0; padding: 2em; background-color: #252525; color: #f2f2f2; font-family: 'Open Sans', Helvetica, sans-serif; border-radius: 5px; border: 1px solid #ff0000;\">\n    <h3 style=\"margin-bottom: 1em; color: #ff0000;\">Estimez votre budget WFM et vos gains potentiels<\/h3>\n\n    <label>Nombre de conseillers client :<\/label><br>\n    <input type=\"number\" id=\"agents\" placeholder=\"ex : 80\" style=\"width: 100%; padding: 0.6em; margin-bottom: 1em; border: none; border-radius: 5px;\"><br>\n\n    <label>Nombre de collaborateurs WFM :<\/label><br>\n    <input type=\"number\" id=\"wfmStaff\" placeholder=\"ex : 2\" style=\"width: 100%; padding: 0.6em; margin-bottom: 1em; border: none; border-radius: 5px;\"><br>\n\n    <label>Nombre de canaux (t\u00e9l\u00e9phone, chat, email&#8230;) :<\/label><br>\n    <input type=\"number\" id=\"canaux\" placeholder=\"ex : 2\" style=\"width: 100%; padding: 0.6em; margin-bottom: 1em; border: none; border-radius: 5px;\"><br>\n\n    <button onclick=\"calculerWFM()\" style=\"margin-top: 10px; padding: 0.6em 1.2em; background-color: #ff0000; color: #f2f2f2; border: none; border-radius: 5px; cursor: pointer; margin-right: 10px;\">\n      Calculer\n    <\/button>\n\n    <button onclick=\"resetForm()\" style=\"margin-top: 10px; padding: 0.6em 1.2em; background-color: transparent; color: #f2f2f2; border: 1px solid #ff0000; border-radius: 5px; cursor: pointer;\">\n      R\u00e9initialiser\n    <\/button>\n\n    <div id=\"resultats\" style=\"margin-top: 2em; padding: 1em; background: #72706d; border-radius: 5px;\"><\/div>\n  <\/div>\n<\/div>\n\n<script>\n  function calculerWFM() {\n    const agents = parseInt(document.getElementById(\"agents\").value) || 0;\n    const wfmStaff = parseInt(document.getElementById(\"wfmStaff\").value) || 0;\n    const salairesWFM = wfmStaff * 40000 * 1.3;\n    const outilsWFM = agents * 10 * 12;\n    const budgetTotal = salairesWFM + outilsWFM;\n\n    const economieWFM = salairesWFM * 0.5;\n    const economieAgents = agents * 2000 * 12 * 0.05;\n    const economieTotale = economieWFM + economieAgents;\n\n    document.getElementById(\"resultats\").innerHTML = `\n      <div><strong>Budget WFM annuel estim\u00e9 :<\/strong> ${Math.round(budgetTotal).toLocaleString()} \u20ac<\/div>\n      <div style=\"margin-top: 0.5em;\"><strong>Estimation des b\u00e9n\u00e9fices de l'externalisation :<\/strong> ${Math.round(economieTotale).toLocaleString()} \u20ac par an<\/div>\n    `;\n  }\n\n  function resetForm() {\n    document.getElementById(\"agents\").value = '';\n    document.getElementById(\"wfmStaff\").value = '';\n    document.getElementById(\"canaux\").value = '';\n    document.getElementById(\"resultats\").innerHTML = '';\n  }\n<\/script>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100 is-style-fill\"><a class=\"wp-block-button__link has-medium-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/outlook.office.com\/bookwithme\/user\/c09acb872b9449c2bc2e99a7ecf94bb6@oswegoconseil.com\/meetingtype\/PwTmFN4cbkKwsrIbRdJi5w2?anonymous&amp;ismsaljsauthenabled&amp;ep=mlink\" target=\"_blank\" rel=\"noreferrer noopener\">Je prends Rendez-Vous<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100 is-style-outline is-style-outline--6\"><a class=\"wp-block-button__link has-medium-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/bb6d17e9.sibforms.com\/serve\/MUIFAMN0tQuHyZfo-LFQ0QEMnxfYqPSgnDTuMpeIhpgBkR9h3MTMd2YSka-jvj_eQrDMgFxSZJoy8vLgaWLQhfJ2eSB5f9Ibe2aiGMyttk1FyB0qtqSQhzS6x2zSWYO7mIJa2s7KjBUCrOvTPnWKWEXefbK9ly9mP3gGhU5XW5Hnw-TaDSvmWkG6yuRafKzhwyvknqXs-Qq6CQh2\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\" target=\"_blank\" rel=\"noreferrer noopener\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-2-color\">Prenez contact avec moi<\/mark><\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-0aa01211 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-medium-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/bb6d17e9.sibforms.com\/serve\/MUIFAIdjpYHL0k3hnz3IMSsu5ULIc7U_mJG5997qSn-2WUYI-nlbYxpxKNxAh2smjTctG_vJjaFqnRtPUaX5fdnjRcL2o-gbDqwhWcw6rqCYUpzpOHJNu42N6zuwxTOL5bawQzCCmK0yop_3NM-GStGfHm3aV0W9RYseGmXXBH0M8NoZaGkRy-FyA9ES-Y3tzTjqi89wmNXSL3mE\">Je veux la documentation<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le contr\u00f4le de gestion op\u00e9rationnel de vos op\u00e9rations client, transform\u00e9 en levier d\u2019optimisation continue Livre blanc Workforce Management \u2014 \u00c9dition 2025 Cette \u00e9dition enrichie celle de 2024. Pr\u00e9nom Nom Adresse email Nous n\u2019utilisons votre email que pour l\u2019envoi du livre blanc et l\u2019invitation au s\u00e9minaire. S\u2019INSCRIRE &amp; T\u00c9L\u00c9CHARGER OswegO vous remercie de votre int\u00e9r\u00eat pour [&hellip;]<\/p>\n","protected":false},"author":258930097,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","footnotes":""},"class_list":["post-2335","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>BPO WFM - OswegO<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrir BPO WFM avec OswegO, un cabinet de conseil sp\u00e9cialis\u00e9 dans l&#039;exp\u00e9rience client et le succ\u00e8s des op\u00e9rations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oswego.eu\/ar\/bpo-wfm\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BPO WFM - 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