{"version":"1.0","provider_name":"\u0623\u0648\u0632\u0648\u0627\u0644\u062f","provider_url":"https:\/\/oswego.eu\/ar","author_name":"Olivier Pellevoizin","author_url":"https:\/\/oswego.eu\/ar\/author\/olivier2931e5968b\/","title":"WFM - la face \u00e9conomique des op\u00e9rations client - OswegO","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"DDvZj0ciJu\"><a href=\"https:\/\/oswego.eu\/ar\/2024\/12\/21\/wfm-la-face-economique-des-operations-client\/\">WFM &#8211; la face \u00e9conomique des op\u00e9rations client<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/oswego.eu\/ar\/2024\/12\/21\/wfm-la-face-economique-des-operations-client\/embed\/#?secret=DDvZj0ciJu\" width=\"600\" height=\"338\" title=\"&#8220;WFM &#8211; la face \u00e9conomique des op\u00e9rations client&#8221; &#8212; OswegO\" data-secret=\"DDvZj0ciJu\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/oswego.eu\/wp-includes\/js\/wp-embed.min.js\n<\/script>","thumbnail_url":"https:\/\/oswego.eu\/wp-content\/uploads\/2024\/11\/oo_portrait_12.png","thumbnail_width":319,"thumbnail_height":478,"description":"Le Workforce Management (WFM) est essentiel pour optimiser l'utilisation des ressources humaines dans les centres de contact. Non seulement il constitue un outil de planification, mais il est \u00e9galement un processus strat\u00e9gique qui am\u00e9liore la productivit\u00e9 et la satisfaction des employ\u00e9s. Le WFM relie les objectifs op\u00e9rationnels et \u00e9conomiques pour transformer les centres de contacts en centres de profits."}