{"version":"1.0","provider_name":"OswegO","provider_url":"https:\/\/oswego.eu\/ar","author_name":"olivier2931e5968b","author_url":"https:\/\/oswego.eu\/ar\/author\/olivier2931e5968b\/","title":"D\u00e9velopper les Comp\u00e9tences pour R\u00e9inventer l\u2019Exp\u00e9rience Client - OswegO","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"4zuKZjP9PP\"><a href=\"https:\/\/oswego.eu\/ar\/2024\/12\/21\/developper-les-competences-pour-reinventer-lexperience-client\/\">D\u00e9velopper les Comp\u00e9tences pour R\u00e9inventer l\u2019Exp\u00e9rience Client<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/oswego.eu\/ar\/2024\/12\/21\/developper-les-competences-pour-reinventer-lexperience-client\/embed\/#?secret=4zuKZjP9PP\" width=\"600\" height=\"338\" title=\"&#8220;D\u00e9velopper les Comp\u00e9tences pour R\u00e9inventer l\u2019Exp\u00e9rience Client&#8221; &#8212; OswegO\" data-secret=\"4zuKZjP9PP\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/oswego.eu\/wp-includes\/js\/wp-embed.min.js\n<\/script>","thumbnail_url":"https:\/\/i0.wp.com\/oswego.eu\/wp-content\/uploads\/2024\/11\/oo_card_12.png?fit=618%2C400&ssl=1","thumbnail_width":618,"thumbnail_height":400,"description":"Dans un contexte o\u00f9 l'exp\u00e9rience client est cruciale, le d\u00e9veloppement des comp\u00e9tences dans les centres de contact est strat\u00e9gique. Les employ\u00e9s doivent ma\u00eetriser des comp\u00e9tences techniques et humaines pour r\u00e9pondre aux attentes \u00e9volutives des consommateurs. La formation initiale et continue, soutenue par des managers, est essentielle pour garantir des interactions de qualit\u00e9 et fid\u00e9liser les clients."}